Great system
Iv had the system for two years , well worth it . Even tech support is amazing . Also the field service engineer also great. System has a small error the came out and fixed it . Over highly satisfied.
Incorrect and incomplete
I’ve used this for over 6 months now and this app needs a lot of work. First it does not report on one of my 2 main panels. It can only monitor one. So it took months of diagnosing this with my electric company on why their usage number weren’t even close to Enlighten’s to the point of having to pay for a tech to come out and measure the meter only to find out it’s not the meter, it’s Enphase.
Then at times it cannot access the Gateway. Recycling breakers etc does nothing. Usually within 24 hrs it comes back. Last but now the biggest issue is the Status screen shows I’m profile Self-Consumption, the batteries are 95% charged, then go to Live Status and now the Profile shows as Savings and it’s importing from the grid! Then click on Profile (which shows as Savings) and then the choice screen shows that it’s set to Self-Consumption! No not happy and definitely wrong to the point where I’m paying for electricity when I having plenty of battery power to use but can’t get to it.
Then at times it cannot access the Gateway. Recycling breakers etc does nothing. Usually within 24 hrs it comes back. Last but now the biggest issue is the Status screen shows I’m profile Self-Consumption, the batteries are 95% charged, then go to Live Status and now the Profile shows as Savings and it’s importing from the grid! Then click on Profile (which shows as Savings) and then the choice screen shows that it’s set to Self-Consumption! No not happy and definitely wrong to the point where I’m paying for electricity when I having plenty of battery power to use but can’t get to it.
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Service
I have called Ion Solar several times and have been placed on hold and call back list and I haven’t received any response. I have been placed on hold and never get an associate to speak with. My panels have been reading low for months and my bill is very high.
Unhappy
Most often can not attain current view. It does not connect to Server
Need a update
I added a secondary thermostat and now the app is having difficulty updating the system, controlling both of the thermostats and making any schedule changes.
