Zero customer support
App is good when it’s working an online. If it’s not then you are on your own. There are online resources but no one to get hold of anymore if you get stuck. I’ve been on and offline for about a year. I have no idea how well my solar is performing or if it’s even working.
DDizmilner
Lack of ability to turn on and off
If the system is own privately, yet I have no options to enable the system.
NSNo solar
Poor connection
Three routers replaced, hours with tech support, expensive service calls and it still does not connect. The only help is ai which cannot help.
IIsleofgough
???
Why am I not getting any solor power??? I haven’t gotten any since installation?
Eelkttech
Bad customer service
Very disappointing customer service. When I call Enphase for assistance, they tell me to contact the installer instead. I keep getting redirected without receiving any help or resolution. A company should be available to support its customers after installation, not leave them frustrated and unsure of who to contact. I expected much better service.
The problem is that I am paying the solar panel loan and the electric bill too.
The problem is that I am paying the solar panel loan and the electric bill too.
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ANalbe newyork
