Zero customer support
App is good when it’s working an online. If it’s not then you are on your own. There are online resources but no one to get hold of anymore if you get stuck. I’ve been on and offline for about a year. I have no idea how well my solar is performing or if it’s even working.
Lack of ability to turn on and off
If the system is own privately, yet I have no options to enable the system.
Poor connection
Three routers replaced, hours with tech support, expensive service calls and it still does not connect. The only help is ai which cannot help.
???
Why am I not getting any solor power??? I haven’t gotten any since installation?
Bad customer service
Very disappointing customer service. When I call Enphase for assistance, they tell me to contact the installer instead. I keep getting redirected without receiving any help or resolution. A company should be available to support its customers after installation, not leave them frustrated and unsure of who to contact. I expected much better service.
The problem is that I am paying the solar panel loan and the electric bill too.
The problem is that I am paying the solar panel loan and the electric bill too.
Show more
Problems
We pay a lot of money for this system, and it has become very unreliable. You calm to get service and you have to wait 2 months or more to get on schedule.
Horrible with no compensation offered.
Horrible with no compensation offered.
Horrible Customer Service
Solar is amazing, just go with a different company
I hate to complain but they pushed me to it.
My panels haven’t reported their data to the electric company for 5 months and nobody thought that was worth a phone call or email.
Manager refused to talk to me or allow employees to share her email for contact. They actually said she didn’t have an email…in 2026.
Panels are great when they work properly but if you need a technician it’s $275 pre paid before they even schedule someone to come out.
Actually they said $80 then sent me an invoice for $275 and doubled up on the fact they will not come till paid.
I guess the $40,000 they already got from me isn’t enough to be considered a loyal or respected customer.
I hate to complain but they pushed me to it.
My panels haven’t reported their data to the electric company for 5 months and nobody thought that was worth a phone call or email.
Manager refused to talk to me or allow employees to share her email for contact. They actually said she didn’t have an email…in 2026.
Panels are great when they work properly but if you need a technician it’s $275 pre paid before they even schedule someone to come out.
Actually they said $80 then sent me an invoice for $275 and doubled up on the fact they will not come till paid.
I guess the $40,000 they already got from me isn’t enough to be considered a loyal or respected customer.
Show more
406 Not Acceptable
So no load in screen, only an error message, so I guess you guys got hacked. Wonderful, didn’t heed the warning did ya? One more issue to add to the list.
Wifi password doesn’t accept special characters after reset
What a strange implementation for connectivity. In the beginning, it worked fine for a few months until I decided to change my Home’s Wifi password for extra security. And since then, it never connected and it’s been 8 months. My wifi password has a special character and this app doesn’t accept special characters. Atleast tell what special characters are not supported.
Now only option I have is to change wifi password and update aaalllll connected devices in home just to connect this app. What a mess.
Now only option I have is to change wifi password and update aaalllll connected devices in home just to connect this app. What a mess.
Show more
Please Improve This App!
There are so many things to improve here. For example, “net energy” is an enormously important statistic for anyone hoping to reduce their carbon footprint. In this app it’s an afterthought. And how about data on my carbon footprint? No cumulative data, just a daily measure, as if I don’t care how many tons of Co2 I’ve avoided spewing as the years roll by. And what about that “energy Independence” red bar? Even though I produce 5 times my use, I’m only 35% grid independent. I get it, but it emphasizes the least important statistic. I, and most others I talk to, are energized by reducing their carbon footprint not running their own electricity utility. So, you guys at Enphase need to get your act together and put the emphasis where it best represents what makes folks happy to have an overpriced photovoltaic installation.
Show more
Oooh yeah Yeahhhyah
Love me some of that Enphase Enlighten baby ! Like, you know what I mean ;) ;)
Can’t add demand rates
The app has not updated to account for current electric rate structures like demand rates. I requested a rate addition, but they refused. So, even with manual it is impossible to add demand rates and how it applies e.g., highest one hour usage in a billing cycle and only applies on weekdays except holidays.
Show more
Great Tool
I’ve had solar for over 3 years, battery back up for about 2 years. Very useful app at keeping tabs on solar (and battery) production and use. My only complaint is when the app is loading the blinding white screen will make you immediately turn the screen away from your face. Please have the screen load a less obtrusive screen than the blinding white screen.
Show more
Broken import rate entry
Not sure what happened in this latest version but it’s very frustrating trying to manually enter import rates. There are 2 issues that prevent me setting up import rates. After entering off peak and peak rates I try to enter a mid peak rate and the screen goes blank. Lost original entries.
If I enter and save off peak and peak rates and then try to update the plan with a mid peak rate, the update button is grayed out. Any chance to fix this pls.
If I enter and save off peak and peak rates and then try to update the plan with a mid peak rate, the update button is grayed out. Any chance to fix this pls.
Show more
5 days and counting!!
No reports even after 4 days of chats and jumping through hoops my Gateway is still not connect to internet, even though it worked just fine or 1 month with my new STARLINK internet??? I know the panels are still transmitting ok, but I really would like the APP to be available??
Web site not available
O
Negative
Your app does not allows to the status of your batteries wish is fault to do fix it
Arrays
Since the update on 9/21 the arrays are not displaying the correct color. It’s pouring rain here and they are all baby blues
No listing for power made….
For 6 months I tried to figure a problem with my emphases nit reporting. I called several times. Could never make anything work. Enphase was telling me all the wrong things and nothing was explained correctly.
A neighbor who knew what he was doing….which I did not….fixed the problem in a short time.
This all should have been told to me 5 plus years ago when it was installed.
Disappointed!!!
A neighbor who knew what he was doing….which I did not….fixed the problem in a short time.
This all should have been told to me 5 plus years ago when it was installed.
Disappointed!!!
Show more
Arrays
When ever somebody putting google map to the arrays messed up my ray builder in my in phase Enlighten manager I do need to get it fixed as soon as possible thank you
