Frustrated
I’d love to write a great review but I can hardly read this app. The grey small font is almost invisible without my readers and even glasses it is still difficult to read. Plus you can’t enlarge the view by expanding the text with your fingers. Change the font to black! Make it expandable and/or use a larger font. Not all of us have the eyesight of a 20 year old web designer
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Terrible service
The app is not accurate and the company connecting me, so-to-speak, Our World Energy, is awful. I was contacted by the company to “check whether I have high energy bills. Made an appointment. Took time off work. The call was an effort to sell me a battery. When I confronted the sales person about this he said “it’s not a sales call.” He then hung up on me. When I called the company to complain, 2 things happened. 1. The person confirmed I had gotten contacted “by the sales department.” 2. She discovered 9 (nine) of my panels were dead which would explain the “high energy bills.” Guess the battery thing was not really the issue.
She told me they would do (whatever) about it. No call back. Nothing.
I called them back, waited on hold, chose to get called back. They called back and told me the app is not accurate and I have to be home to see if the “fix” worked. I was not aware there was such an effort because nobody told me. Now I have to wait (again) for a call back.
Meantime I’ve missed about 2 months of a full service.
Never get roof top solar. Total scam.
She told me they would do (whatever) about it. No call back. Nothing.
I called them back, waited on hold, chose to get called back. They called back and told me the app is not accurate and I have to be home to see if the “fix” worked. I was not aware there was such an effort because nobody told me. Now I have to wait (again) for a call back.
Meantime I’ve missed about 2 months of a full service.
Never get roof top solar. Total scam.
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Proceed with caution
The downside of Enphase is support after purchase. Their support desk appears to be unwilling to escalate problems. The second is forward, compatibility between generations of hardware.. whether it be micro, inverters, or grid switch Enphase well not worry about any backwards compatibility. So once you make a purchase, you’re locked into that generation and quickly reach its limit
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wastes screen space, bad UI choices
There are a couple of things to like about this app. the immediate overlay of yesterday or a year ago’s production is genuinely at-a-glance useful. But so much is not at a glance. This would just need a UI rewrite that an agent could do in 10minutes. Landscape (auto switches in “full screen button’”, rsther than on rotate) mode is pitifully lacking in any additional use. my biggest gripe is the huge amount of space wasted to a report of “environmental impact” comparing electrical production to CO2 saving and trees. 🤦♂️And none of it is customizeable! I have to drill deep to confirm that all my panels and microinverters are online and healthy. This app seems to be focused on someone with a whole battery and smart panel and car charging system. I don’t know, because I have none of that. I have a $20K system and will have to go to 3rd party DIY to get useful details about my system.
Mostly, I want to know if in the morning when I want to start my dishwasher, am I getting energy from the grid, or is the system genersting enough for me to hit start rather than throw money away.
Mostly, I want to know if in the morning when I want to start my dishwasher, am I getting energy from the grid, or is the system genersting enough for me to hit start rather than throw money away.
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Arrany
Calling to get help on my app can’t read any of my panels
Reset gateway connection
Want to charge $1000 to reset gateway live status feed.
Connection failures
Trying to get support is difficult, I have not been able to connect the system to our wifi and the only thing I keep getting is their AI acknowledgment that this is frustrating.
Can’t reconnect
Follow instructions
BC
flaky app- often doesn’t work (like right now). Just black screen.
Excellent app
Really excellent intuitive app. Very informative. Assistant is very responsive and helpful. Give it information and it troubleshoots very precisely.
Enlighten app
Review has done an excellent job for me today supplying all my needs
Opens 10% of the time.
It’d be great if it opened when I tried. Screen is just black. It gets stuck.
Great system
Iv had the system for two years , well worth it . Even tech support is amazing . Also the field service engineer also great. System has a small error the came out and fixed it . Over highly satisfied.
Incorrect and incomplete
I’ve used this for over 6 months now and this app needs a lot of work. First it does not report on one of my 2 main panels. It can only monitor one. So it took months of diagnosing this with my electric company on why their usage number weren’t even close to Enlighten’s to the point of having to pay for a tech to come out and measure the meter only to find out it’s not the meter, it’s Enphase.
Then at times it cannot access the Gateway. Recycling breakers etc does nothing. Usually within 24 hrs it comes back. Last but now the biggest issue is the Status screen shows I’m profile Self-Consumption, the batteries are 95% charged, then go to Live Status and now the Profile shows as Savings and it’s importing from the grid! Then click on Profile (which shows as Savings) and then the choice screen shows that it’s set to Self-Consumption! No not happy and definitely wrong to the point where I’m paying for electricity when I having plenty of battery power to use but can’t get to it.
Then at times it cannot access the Gateway. Recycling breakers etc does nothing. Usually within 24 hrs it comes back. Last but now the biggest issue is the Status screen shows I’m profile Self-Consumption, the batteries are 95% charged, then go to Live Status and now the Profile shows as Savings and it’s importing from the grid! Then click on Profile (which shows as Savings) and then the choice screen shows that it’s set to Self-Consumption! No not happy and definitely wrong to the point where I’m paying for electricity when I having plenty of battery power to use but can’t get to it.
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Service
I have called Ion Solar several times and have been placed on hold and call back list and I haven’t received any response. I have been placed on hold and never get an associate to speak with. My panels have been reading low for months and my bill is very high.
Unhappy
Most often can not attain current view. It does not connect to Server
Need a update
I added a secondary thermostat and now the app is having difficulty updating the system, controlling both of the thermostats and making any schedule changes.
Happy
Everything works great & my utility bill keeps going down!
Now with AI that isn't accurate
Enphase has recently added an AI that blatantly gets information incorrect, and when it admits it was wrong, makes the exact same mistake the next day.
It says it cannot make images immediately after showing you images. It says it can't see system details right after showing you details.
It's a very poor implementation of AI. It should be removed unless, and until, it's actually about to do what it says.
It says it cannot make images immediately after showing you images. It says it can't see system details right after showing you details.
It's a very poor implementation of AI. It should be removed unless, and until, it's actually about to do what it says.
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4.7.0 update crashed the App
Updated to 4.7.0. App no longer works. Uninstalled app. Reinstalled app. Doesn’t work. Circle spins forever as if loading.
