Great Tool
I’ve had solar for over 3 years, battery back up for about 2 years. Very useful app at keeping tabs on solar (and battery) production and use. My only complaint is when the app is loading the blinding white screen will make you immediately turn the screen away from your face. Please have the screen load a less obtrusive screen than the blinding white screen.
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Broken import rate entry
Not sure what happened in this latest version but it’s very frustrating trying to manually enter import rates. There are 2 issues that prevent me setting up import rates. After entering off peak and peak rates I try to enter a mid peak rate and the screen goes blank. Lost original entries.
If I enter and save off peak and peak rates and then try to update the plan with a mid peak rate, the update button is grayed out. Any chance to fix this pls.
If I enter and save off peak and peak rates and then try to update the plan with a mid peak rate, the update button is grayed out. Any chance to fix this pls.
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5 days and counting!!
No reports even after 4 days of chats and jumping through hoops my Gateway is still not connect to internet, even though it worked just fine or 1 month with my new STARLINK internet??? I know the panels are still transmitting ok, but I really would like the APP to be available??
Web site not available
O
Negative
Your app does not allows to the status of your batteries wish is fault to do fix it
Arrays
Since the update on 9/21 the arrays are not displaying the correct color. It’s pouring rain here and they are all baby blues
No listing for power made….
For 6 months I tried to figure a problem with my emphases nit reporting. I called several times. Could never make anything work. Enphase was telling me all the wrong things and nothing was explained correctly.
A neighbor who knew what he was doing….which I did not….fixed the problem in a short time.
This all should have been told to me 5 plus years ago when it was installed.
Disappointed!!!
A neighbor who knew what he was doing….which I did not….fixed the problem in a short time.
This all should have been told to me 5 plus years ago when it was installed.
Disappointed!!!
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Arrays
When ever somebody putting google map to the arrays messed up my ray builder in my in phase Enlighten manager I do need to get it fixed as soon as possible thank you
Issues with date range, and AI bot
I am unable to set a date range to match my billing cycle, either using custom date range or the billing cycle range. So that feature is useless.
And your AI bot just sat there spinning and never came back with a response to my question when I tried to get help that way. So that feature is also useless.
The rest of the app has been working well for me.
And your AI bot just sat there spinning and never came back with a response to my question when I tried to get help that way. So that feature is also useless.
The rest of the app has been working well for me.
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Notifications needs fixing.
I have multiple sites that I monitor through this app. There is this persistent badge notification that is on with number 2. Not sure how to clear them. Needs fixing.
App fails basic physics class
The app incorrectly reports hourly power production. This problem has been identified by many users. The kWh versus hour graphs are wrong by a factor of 4. The company refuses to correct this error.
No support
I have followed EVERY variation of “help” links to correct my inability to connect with their network and NOTHING works. I’ve spoken to every Chat bot and worked through every YouTube video but nothing is found to help navigate a phones inability to connect to the Envoy network. Now I have to pay someone to do it.
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Big delay & cannot clear notifications
I have not found a way to clear the notification counts. It might show 4 in the icon and when you go to the notifications there’s only one. I also found that the app does not really show a real time status, takes various minutes to show true status, even when en Live Status. System is working ok, the app is not.
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Frustrated
I’d love to write a great review but I can hardly read this app. The grey small font is almost invisible without my readers and even glasses it is still difficult to read. Plus you can’t enlarge the view by expanding the text with your fingers. Change the font to black! Make it expandable and/or use a larger font. Not all of us have the eyesight of a 20 year old web designer
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Vision synoptique, instantanée
Pour une vision synoptique instantanée, peut-on avoir en mode:
_Champ PV. Une led verte ou rouge sur chaque panneau solaire du même principe que dans "menu_système_périphérique_micro onduleur "
Le principe existe déjà, il suffit de le rapporter sur la vision champ. PV
Cdlt
Leclere richard
_Champ PV. Une led verte ou rouge sur chaque panneau solaire du même principe que dans "menu_système_périphérique_micro onduleur "
Le principe existe déjà, il suffit de le rapporter sur la vision champ. PV
Cdlt
Leclere richard
Terrible service
The app is not accurate and the company connecting me, so-to-speak, Our World Energy, is awful. I was contacted by the company to “check whether I have high energy bills. Made an appointment. Took time off work. The call was an effort to sell me a battery. When I confronted the sales person about this he said “it’s not a sales call.” He then hung up on me. When I called the company to complain, 2 things happened. 1. The person confirmed I had gotten contacted “by the sales department.” 2. She discovered 9 (nine) of my panels were dead which would explain the “high energy bills.” Guess the battery thing was not really the issue.
She told me they would do (whatever) about it. No call back. Nothing.
I called them back, waited on hold, chose to get called back. They called back and told me the app is not accurate and I have to be home to see if the “fix” worked. I was not aware there was such an effort because nobody told me. Now I have to wait (again) for a call back.
Meantime I’ve missed about 2 months of a full service.
Never get roof top solar. Total scam.
She told me they would do (whatever) about it. No call back. Nothing.
I called them back, waited on hold, chose to get called back. They called back and told me the app is not accurate and I have to be home to see if the “fix” worked. I was not aware there was such an effort because nobody told me. Now I have to wait (again) for a call back.
Meantime I’ve missed about 2 months of a full service.
Never get roof top solar. Total scam.
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Proceed with caution
The downside of Enphase is support after purchase. Their support desk appears to be unwilling to escalate problems. The second is forward, compatibility between generations of hardware.. whether it be micro, inverters, or grid switch Enphase well not worry about any backwards compatibility. So once you make a purchase, you’re locked into that generation and quickly reach its limit
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wastes screen space, bad UI choices
There are a couple of things to like about this app. the immediate overlay of yesterday or a year ago’s production is genuinely at-a-glance useful. But so much is not at a glance. This would just need a UI rewrite that an agent could do in 10minutes. Landscape (auto switches in “full screen button’”, rsther than on rotate) mode is pitifully lacking in any additional use. my biggest gripe is the huge amount of space wasted to a report of “environmental impact” comparing electrical production to CO2 saving and trees. 🤦♂️And none of it is customizeable! I have to drill deep to confirm that all my panels and microinverters are online and healthy. This app seems to be focused on someone with a whole battery and smart panel and car charging system. I don’t know, because I have none of that. I have a $20K system and will have to go to 3rd party DIY to get useful details about my system.
Mostly, I want to know if in the morning when I want to start my dishwasher, am I getting energy from the grid, or is the system genersting enough for me to hit start rather than throw money away.
Mostly, I want to know if in the morning when I want to start my dishwasher, am I getting energy from the grid, or is the system genersting enough for me to hit start rather than throw money away.
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Arrany
Calling to get help on my app can’t read any of my panels
Reset gateway connection
Want to charge $1000 to reset gateway live status feed.
