Not working with iPhone
I have tried to work with their Tech and it won’t let my phone connect. My phone didn’t have any trouble with the original app so now I’m stuck not being able to access my hot water tank.
The shut off valve creating problems through out the house
I was truly excited to get this install water heater and see how it compares to are old gas heater
Every time the shutoff value is active it created a vacuum in the water system and water spurts out through all its access points, it now has damaged other parts of the house
The shutoff value seems over sensitive and regularly shuts down our water heater
When I tried to get support for this I spoke four Rheem people and they all blamed the App
Not sure this blame culture is what I wanted to install in my home
No one in Rheem wants to own this problem but prefer to pass the buck
Have one support system that tracks and makes sure there is really ownership
Every time the shutoff value is active it created a vacuum in the water system and water spurts out through all its access points, it now has damaged other parts of the house
The shutoff value seems over sensitive and regularly shuts down our water heater
When I tried to get support for this I spoke four Rheem people and they all blamed the App
Not sure this blame culture is what I wanted to install in my home
No one in Rheem wants to own this problem but prefer to pass the buck
Have one support system that tracks and makes sure there is really ownership
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Registration error
Not able to register account via instructions. Called support multiple times to no avail. Unresolved and not able to access domestic hot water heat pump via app.
Good luck
Good luck trying to get connected. I’ve spent hours. It’s not easy. Still haven’t accomplished it. #why???
No Go
Won’t even let me create an account. Http throttled error.
