Security Issues
Does not allow complex passwords to be pasted into app, essentially forcing weak passwords
No longer works!
I’ve been using th previous version of this app since 2019 with no problems. This week the old app was replaced with this one. I spent more than 2.5 hours over two days trying to make it work. I gave up and searched unsuccessfully online for instructions. I finally phoned support; after about 20 minutes we got connected and all looked good! Sadly, less than an hour later the app quit working. I’ll wait a few days then call support again. Hopefully, by then Rheem will have solved the problem and no more error messages saying my request has been “throttled” whatever that means. 😡
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Unable to create account
Unable to create account. Get a throttle error. Not much to review besides that this app is not functional
Home/ Away mode workaround
One way to insure stays in away mode is to go to water heater and put in away mode on water heater. Problem is that it then renders app useless. (Confirmed with customer support). You cannot then get it out of away mode using app or change temperature or do anything. Must go back to water heater to get out of away mode and get app to start working again. So if want to raise temp of water before you get back home…too bad!! Crazy it’s set up this way!!! But at least stays in away mode!!!
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Not Pairing
My unit won’t pair with my phone no matter what I try.
