Security Issues
Does not allow complex passwords to be pasted into app, essentially forcing weak passwords
No longer works!
I’ve been using th previous version of this app since 2019 with no problems. This week the old app was replaced with this one. I spent more than 2.5 hours over two days trying to make it work. I gave up and searched unsuccessfully online for instructions. I finally phoned support; after about 20 minutes we got connected and all looked good! Sadly, less than an hour later the app quit working. I’ll wait a few days then call support again. Hopefully, by then Rheem will have solved the problem and no more error messages saying my request has been “throttled” whatever that means. 😡
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Unable to create account
Unable to create account. Get a throttle error. Not much to review besides that this app is not functional
Home/ Away mode workaround
One way to insure stays in away mode is to go to water heater and put in away mode on water heater. Problem is that it then renders app useless. (Confirmed with customer support). You cannot then get it out of away mode using app or change temperature or do anything. Must go back to water heater to get out of away mode and get app to start working again. So if want to raise temp of water before you get back home…too bad!! Crazy it’s set up this way!!! But at least stays in away mode!!!
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Not Pairing
My unit won’t pair with my phone no matter what I try.
Hot water
I have the settings at 140* at which it states a scalding alert. It’s July and not requiring extreme heat to shower. I can hold my hand under full hot water
App sucks
My app shows the tank empty even though it’s not
Water heater is not heating to properly to right temp
Disappointing
Go with another manufacturer if possible
We’ve had nothing but trouble from this app since we got the water heater. The app randomly goes off schedule, leaving us with no hot water. We recently got a new router and now I can’t even connect to it, it just endlessly circles while trying to connect to WiFi. Customer service has been terrible, rarely answering, and when they do answer, not helpful in the least.
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Could be great but it isn’t
The vacation/away mode seems to start off great, however, the next time I check the status on the app, it shows that the vacation/away mode is off and the temp is back to full heat. I have called Rheem twice to “fix” this issue, however it continues to occur. The Vacation mode is supposed to take the temps down below 100 while you are away, to prevent damage to the heating elements and to save electricity. Since it doesn’t work, our water heater keeps water at 120 all the time, even when we are away. I am able to turn it manually down to 110 while away, but I wish it would work as advertised.
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Don’t buy the 80 gal
Don’t ever buy the smart 80 gallon hot water heater can unless you like lukewarm showers
Poor support
Tried to contact support but no one ever got back
App does not follow schedule
App does not follow schedule. App has not been updated to correct issues. Do not recommend RHEEM.
Annoying graphics
Every time you go into the app, it takes a few seconds because of the graphics
Needs work
This app needs a lot of work. It is way too difficult to add a water heater in. It periodically drops off and it’s a nightmare to add.
Love Rheem
Amazing service
Biggest joke of an app ever
App is completely useless. I can’t sign in because it said my password is wrong when I know it’s not. Can’t change password because it keeps telling me request timed out! I just paid $700 for a water heater I can’t control with the app! Can’t create a new account because it says there is one attached to my number!
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Love the app!
Love being able to control the hot water heater when I am away from home, and coming home. Being able to control time of use is always a big plus in helping reduce the electric bill.
Off setting
An improvement to provide the best user experience possible would be to bring back the “Off Setting” in the schedule. Please and thank you.
Error message on hot water heater. No indication there’s a problem on the app.
Hot water heater says there’s a problem app says what do you think of our product. How about you have a problem with your hot water heater.
