Hot water heater
Had problem with the app to start. But customer service was great. Now everything works perfect.
Long time
The furnace takes a long time (several hour) to warm up in the cold weather AM startups. Both fan speeds are engaging correctly.
I hope you like advertising!
If you enable notifications you will get alerted if something goes wrong. You will also get advertising notifications, even if you have every notification setting in the app set to off. The app also bugs you for a precise address. No.
Never worked
Frustrating try to make this connect with the unit the app just don’t do it.. two hours to no avail.. horrible app.. yes i was on 2.4…
Very reliable
This app and the water heater response have flawless 9 times out of 10.
Any issue that I've had with was not because of that app but it's been the WiFi.
I've had this water heater for 7 years and it's been very good to us.
Any issue that I've had with was not because of that app but it's been the WiFi.
I've had this water heater for 7 years and it's been very good to us.
No end of frustration
Wow. Is this system ever a disappointment. App often doesn’t work and tank continually has alarms going.
Terrible update
The old app worked great, this new app won’t connect, I’ve done everything tech support suggested but basically was told TOO BAD
poor customer service
poor customer service
Stopped working
Unable to connect after the last app update. Earlier, it used to drop the schedule on the last day of the month.
Rheem EchoNet thermostat
I had a Rheem furnace with the EchoNet thermostat installed August 26, 2025. The EchoNet thermostat has not given the usage data of the furnace since purchased. I’ve contacted Rheem about this issue and all they say is that they are waiting on a code. It has been over a year and all I get from Rheem is they are waiting for a code. nothing else just waiting for a code. I am waiting for the usage data of my now one year old furnace. Not a happy camper.
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Inconsistent scheduler time update
We have the hybrid water install now for a month. The scheduler has been inconsistent changing the new mode and if necessary heating water. For example scheduler is set for 9 o'clock to transition from G energy saver to heat pump. A few minutes after 9 o'clock the transition has not happened. Killing the task and restarting makes no difference. Turning the schedule off and then back on does the transition. Another observation is the water tank is down to 1/3 hot water and the tank does not turn on to heat water. I have to change mode for the water heater to start heating water. Electricity consumption for the month is 11.46 kWh based on this app. Yearly use would be $137 not too shabby.
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Really good
No problem working great
Buggy and awkward
This app is frustrating. Buttons don’t work, back arrow takes multiple taps before it actually responds. Scheduling is confusing…etc
Worst app and worst equipment
I have had to eat over $10k in Rheem equipment because of constant failures. Each time something fails, they will replace junk equipment with more junk and I had to pay labor every time. I was at $5k in labor cost and looking at another $1.5K to replace the most recent failure. Run away from this garbage as fast as you can.
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App sucks
Doesn’t work, will not let me connect, keeps trying to take me to a bitly site and never connects. I’ve tried so many tutorials and nothing has worked to connect it. Do not recommend.
Intelligence module replaced January 2026
Since replacing the module system works as expected. Am able to to program schedules etc am able to set in vacation mode without confusion on how it is operating
Well insulated. In the summer (unit in garage ) I can heat water to maximum at point of 60c and onto days of normal usage (two adults) with out it cycling on
—-original review—-
Doesn’t connect or configure easily. Appears can only have one connected /configured device. Perhaps the sharing mode will address this
Prior to going out of town place unit in vacation mode and top level screen shows ‘I’m away” if I click any settings I’m warned that doing so will place unit in “home mode”. Once I accept and am able to look at setting unit now in energy saver mode. This is the same mode that shows in the top screen so I’m never quite sure vacation mode is in effect. Perhaps away and vacation mean the same thing but I’m not sure and can’t really verify
Well insulated. In the summer (unit in garage ) I can heat water to maximum at point of 60c and onto days of normal usage (two adults) with out it cycling on
—-original review—-
Doesn’t connect or configure easily. Appears can only have one connected /configured device. Perhaps the sharing mode will address this
Prior to going out of town place unit in vacation mode and top level screen shows ‘I’m away” if I click any settings I’m warned that doing so will place unit in “home mode”. Once I accept and am able to look at setting unit now in energy saver mode. This is the same mode that shows in the top screen so I’m never quite sure vacation mode is in effect. Perhaps away and vacation mean the same thing but I’m not sure and can’t really verify
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Not only a Water Heater
Fantastic product when we installed it in the basement of the house. In the summer, it also helps to keep the house cool buy pumping the heat from the air in the basement into the hot water, as well as dehumidify the basement air. The wifi connection makes monitoring the operation and adjusting the settings as easy as just a few taps on the phone screen. The build quality is also premium compared to the natural gas and electric ones.
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Water heater
I purchase a 50 gal tall gladiator hot water heater with emergency cut off and app
30 days ago
Outstanding u can control everything from the phone
30 days ago
Outstanding u can control everything from the phone
Awful
Not the app itself. Just the way the heater freaks out over a tiny amount of water and the app says it overrides the shutoff but it doesn’t. And you wait. And wait. And want to return the heater entirely. But you can’t. So you wait.
Key create user link inaccessible
Diagnostics works great for what it is. Unfortunately, the only other option is to log in but the create user link is hidden under the Rheem footer bar and inaccessible.
Hard to be how bad it is
I wonder if one could do a worse job at building this app. The UI is incapable of clearly communicating state. Is the device on or off? Are you in away mode o home mode? What a disaster
