They know the issues….
Installing a new board it asks you to select the product … but that’s not how you do it … you have to click “ don’t see my product “ then why even give me that option… 🤦♂️. They even cover this in a Rheem training class …. Why not just update the app. Carrier > Rheem
11revenge1
Ease of use
As long as the device using the App. Is an Apple device it is an easy connect and assured information. Android not as much.
CAConnection to Alaxa
Cbb
Site was better before. Was much easier to navigate.
E4Echo 42
Does not work with devices purchased outside of the US
I own a Rheem water heater in the US and was confident buying another for my second home in Colombia - same brand, same reliability, or so I thought. The problem is that the app required to control this device is not available in the US App Store. To download it, you need a Colombian Apple ID, which requires signing out of your current account. But when you try to sign out from another country, Apple’s theft-protection kicks in and blocks you. Rheem is essentially selling a smart device with an app that’s inaccessible to international homeowners. A product this connected should work across regions, or at minimum, Rheem should be upfront about this limitation before purchase.
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BBloody-Nine
Trash
Can’t even create account
Wwigweed
