sensor data please
Most of the time the app works just fine. I like the overall design of the app and the useful graphs. However, sometimes it looses the schedule and it won’t allow you to fix that via phone app. Apart from the reliability concern, I miss two features: 1) know how warm the tank water actually is (if different from set point) 2) double number of schedule times from 4 to 8.
And please fix your embarrassingly false claim that the „energy saver“ mode is the most efficient („heat pump only“ it is!!).
And please fix your embarrassingly false claim that the „energy saver“ mode is the most efficient („heat pump only“ it is!!).
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Very inferior app
This App is very poorly designed and even more poorly updated. As an HVAC contractor that sold the Rheem and Ruud products for over 5 years, I feel this is the least innovative and most problematic user interface I have worked with.
I installed an Econet capable system in my home with 4 zones, the app shows 6 zones due to it somehow duplicating two of the zones by itself after being installed for almost 3 years. Other issues include when using the app I will try to change the temperature in a zone and it won’t change. The app also shows a different temperature than the thermostats on the wall show.
I would not recommend this product to anybody with so many products from manufacturers that do a much better job of designing an app that easily interfaces with the product they are made to control. Very poor quality control.
I installed an Econet capable system in my home with 4 zones, the app shows 6 zones due to it somehow duplicating two of the zones by itself after being installed for almost 3 years. Other issues include when using the app I will try to change the temperature in a zone and it won’t change. The app also shows a different temperature than the thermostats on the wall show.
I would not recommend this product to anybody with so many products from manufacturers that do a much better job of designing an app that easily interfaces with the product they are made to control. Very poor quality control.
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No problems here…
I got the Rheem 50gal Hybrid Electric water heater and after reading these reviews I wasn’t even going to bother with the app, but eventually I though let me try it out. It’s worked perfectly for me since day 1. Setup was simple enough, and the schedule I tested and it works. Just set it to a time and mode and temp for the time and day you’re on and once you hit follow schedule it should change immediately. Key step there, seems some people did not hit follow schedule and so it’s not working. But either way it’s working great for me. Even when I out away from home and someone at home needs to shower and do laundry and maybe my tenants next door are doing laundry also, I just open the app, turn up the temp and change the mode to electric or high demand and once I get home I look and the actual heater and it says what I put it on the app, so it does work.
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Gladiator Water Heater
Just bought the heater 3 days ago. EcoNet connected to my Wifi just fine. The EcoNet app works fine except for it has a notification that the shut off valve is not installed. Either the connection has a problem or the EcoNet doesn’t pick up the LeakGuard. I called support for Rheem and they had me call EcoNet. Then EcoNet said that the problem is not the EcoNet and gave me a number to call. You guessed it! It was Raheem's number. So I am just going round and round. Anyway I will update the stars once this issue is resolved.
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Great water heater, app not so much
I had no trouble installing the app and connecting to my new ProTerra, but using the app is something else. On launch, it always says the heater is disconnected (according to my router and the heater’s panel, it really is connected). The app takes a good 45-60 seconds to initialize. I have no idea whether the scheduler works, because the preset times don’t correspond to my plan and they can’t be edited. Notifications are completely hidden; tapping the alert bell just brings up a “no alerts” message without saying what, if any, alerts might possibly fire.
I wish this “good hardware, terrible app” thing wasn’t so common. Rheem, come on, hire some competent devs.
I wish this “good hardware, terrible app” thing wasn’t so common. Rheem, come on, hire some competent devs.
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