Ethernet connection poor
The ip connection does not connect as easily now since the token security update. Enlighten app will not generate the token needed.
Don’t use them if you value your time
You can never install there’s systems without massive software updates that take hours. You would think they would be able to set a foundational firmware that the entire system can run off of instead of making the installers wait hours while each part is updated. Even then, the software/firmware needs constant attention. I would not recommend installing there products.
Show more
Not service friendly
Been doing service work for Orphaned systems for over 9 yrs. ITK has certainly improved for new installs, though still lags with updated info, it does not help much with orphaned systems.
Big issue. Doesn’t recognize Envoy -R or S and bugs out with upgrades to new IQ when retiring old legacy equipment. Too many to list…
Seems like the servers and updating is severely lacking still which costs service companies far too much lost revenue and time. Makes scheduling very difficult if not impossible while also creating an “lack of trust in knowledge with the homeowner”. Not good practices to create complication and system lag. The OLD ENVOY -R issues with noise was much more user friendly.
Requires CT’s be configured when none are present ( as if the previous installer put them in or are being used on PV production monitoring only type systems), requires permit /contract info that some orphaned clients don’t know and yet requires us to lie about it to get rid of the alert, doesn’t accurately retire RMA’d inverters, requests PTO dates on systems that had PTO over a decade ago. Some info that is required is intrusive while creating delays or ITK lock ups due to info that is either not available or was available up to 16 yrs ago on the enlighten system when the legacy system was initially installed.
Big issue. Doesn’t recognize Envoy -R or S and bugs out with upgrades to new IQ when retiring old legacy equipment. Too many to list…
Seems like the servers and updating is severely lacking still which costs service companies far too much lost revenue and time. Makes scheduling very difficult if not impossible while also creating an “lack of trust in knowledge with the homeowner”. Not good practices to create complication and system lag. The OLD ENVOY -R issues with noise was much more user friendly.
Requires CT’s be configured when none are present ( as if the previous installer put them in or are being used on PV production monitoring only type systems), requires permit /contract info that some orphaned clients don’t know and yet requires us to lie about it to get rid of the alert, doesn’t accurately retire RMA’d inverters, requests PTO dates on systems that had PTO over a decade ago. Some info that is required is intrusive while creating delays or ITK lock ups due to info that is either not available or was available up to 16 yrs ago on the enlighten system when the legacy system was initially installed.
Show more
HORRIBLE!!
Get ready for the app to kick you out every 20 seconds!!! It is always glitchy and slow! Disappointing for such a big company.
Support
Jurgen and Tom from tech support really helped on this last install as it was our first and changing from single phase to 3 phase with additional batteries and solar panels thanks so much we got there in the end 😁
