Make a shortcut
I’m working on a commercial site and it wants me to do all these tests and add loads and I can’t turn things on at their commercial building.
I just wanna scan in the equipment and build it from my desk
👍🏻
Hardware good Software Sucks
Great
Wi-Fi connection
Needs work
Response from developer
We're sorry to hear about your experience and understand how frustrating this has been. We appreciate you sharing your feedback regarding the app's performance, update process, and replacement experience. We've shared your comments with the appropriate team for review as we continue working to improve both the app and our products.
Peut et doit mieux faire
Ethernet connection poor
Don’t use them if you value your time
Response from developer
We’re sorry to hear about your experience with the installation and firmware update process. We understand how extended update times can impact installation efficiency and the overall experience. Please contact itkfeedback@enphaseenergy.com with details of the affected installation, including the Site ID, Gateway serial number, Installer Toolkit version, firmware versions, and any screenshots or logs. This information will help our engineering team investigate the update workflow and identify opportunities to improve installation and commissioning performance.
Not service friendly
Big issue. Doesn’t recognize Envoy -R or S and bugs out with upgrades to new IQ when retiring old legacy equipment. Too many to list…
Seems like the servers and updating is severely lacking still which costs service companies far too much lost revenue and time. Makes scheduling very difficult if not impossible while also creating an “lack of trust in knowledge with the homeowner”. Not good practices to create complication and system lag. The OLD ENVOY -R issues with noise was much more user friendly.
Requires CT’s be configured when none are present ( as if the previous installer put them in or are being used on PV production monitoring only type systems), requires permit /contract info that some orphaned clients don’t know and yet requires us to lie about it to get rid of the alert, doesn’t accurately retire RMA’d inverters, requests PTO dates on systems that had PTO over a decade ago. Some info that is required is intrusive while creating delays or ITK lock ups due to info that is either not available or was available up to 16 yrs ago on the enlighten system when the legacy system was initially installed.
Response from developer
We appreciate your perspective and understand how these challenges can impact field efficiency, scheduling, and homeowner confidence. The concerns regarding Installer Toolkit behavior with legacy Envoy-R and Envoy-S gateways, migration workflows to IQ systems, delayed server synchronization, RMA device retirement, and the handling of historical system information are understood. The difficulties caused by mandatory prompts for CT configuration, permit/contract details, and legacy PTO dates when that information is unavailable or not applicable are also recognized. Feedback like yours is invaluable in identifying opportunities to improve legacy system support and service workflows. To help investigate these issues further, please contact itkfeedback@enphaseenergy.com with examples of the affected sites, including Site IDs, Gateway serial numbers, Installer Toolkit version, and any screenshots or logs demonstrating the behaviors you've described. This information will help the engineering team analyze the synchronization, provisioning, and migration workflows in greater detail and prioritize improvements to the Installer Toolkit experience for service providers working with legacy and orphaned systems.
HORRIBLE!!
Support
Traag en omslachtig
L’application au top MAIS
Attendre une mise à jour de 45 minutes, ce n’est pas possible la mise ens service en 5 min oui mais la mise à jour qui bloque 45 min de ton temps c’est compliquer car tant que c’est pas fais on peut pas partir de cher le client
Slow update
Takes several hrs for a replacement micro to register.
Customer support says to wait 24 hrs and if the issue still persists to return back to job site
