Solar Edge system
My solar edge system doesn’t work since it was installed I have 2 years and more than 10 visits. Solar panels 8 do not produce when electricity goes off there are occasions the system doesn’t turn on. And if it’s a weekend there is no technical support. My parents had unfortunately the same system and they are worse they have periods of 4 months without the system and still have to pay. This is a scam
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Is it just me
All I get is the wheel of death and then I close and reload and all I get is a message that the servers cannot be reached and I should check my internet connection. It’s not an installer issue. I have gone down that route already
They have “improved” their way to a broke app
The app used to work. Now it’s garbage. It keeps logging you out, then it won’t let you sign in again, it keeps cancelling FaceID, then makes you go thru a flawed login process, and then up FaceID again. Why? Literally the only app I have that does this kind of nonsense.
Now to data. It is never right. I have 2 inverters, and 100% of the time it will be missing data from one or the other. One of them it only seems to fetch data once every 3 days.
I’m just so tired of these people that constantly update their apps and just end up breaking them.
Now to data. It is never right. I have 2 inverters, and 100% of the time it will be missing data from one or the other. One of them it only seems to fetch data once every 3 days.
I’m just so tired of these people that constantly update their apps and just end up breaking them.
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Terrible monitoring
I have had my system 10 years now and have never been notified when my system is down. Solar Edge does not monitor your system at all. Terrible experience! If I could give it a zero rating I would!
Problème gestion excédent solaire
Problème récurrent sur la gestion de l’excédent solaire vers un chauffe-eau. Interface illisible également.
Can’t see what you are producing each day anymore.
I used to be able to click on each day of the week and see what was produced each day of each week from the chart. Why was that removed? That was my go to option and now it has been removed. Please put that option back.
Worst ev chargers and app
Customer service is nonexistent in terms of reply call. You’ll need to go through the solar company that installed your equipment that went out of business. Setting up is absolutely the worst. Overpriced! If I had known this before, I would never had chosen or come near solaredge. A waste of money.
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Logging out
Logging me out few times a week 🤷♂️
good when it works and not so much
The app has a circular error - for example it is not recognizing my account details. When I have tried the chat bot, it says I need to speak with a live agent, but since it does not recognize my account details, it is unable to connect me with a live agent. It is extremely unhelpful and frustrating. The reset password function also does not work.
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Widgets uitbreiden
Het zou misschien wel handig zijn om een direct overzicht te hebben als widget met productie, batterij percentage, huidig verbruik en wat naar het net wordt verzonden
Autolog off daily
The app is logging me off every second day, disabled biometrics and requires passwords. Aside the annoyance this is below. Urrwnt security standards. Can this be fixed? Also trying to get to Dev support goes to a 404 page. Well done
Not working in iPhone
It’s not working in iOS please do something as soon as possible always showing Invalid CSRF token
Issue fixed
Works like a charm
Getting worse and worse
It used to be an easy-to-use and intuitive app. Now, it’s the exact opposite. The Smart Energy devices and backup controls have disappeared, and the data updates are incorrect.
Poor customer service
Their system runs through AI phone service that text links rather than actually somebody answering your questions. Online service is overseas and text chats only. They have the market cornered so, there’s no need for them to provide any real customer service because you’re stuck with their system no matter what.
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Terrible Service and Company
This company is very hard to get a hold of and it’s very hard to get any assistance from them.
App
The app never seems to work, it just seems to be loading all the time all day! I tried this morning at 6:30am not working, tried when I got to work, still not working, tried when I came back home, not working just before I retire for the night STILL not working, and lets not talk about the 800 number, they not working too. SHAME on you SOLAREDGE, I thought you were better than this!
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Pretty app needs work
When I’m looking at a graph that can be hourly, daily, weekly, monthly and I go back a few, for example, I go back a week, and then I change to daily, I want a day from THAT week. Even better, let me tap a day on the graph and have it drill down to that day. It’s a touch screen, USE IT!
This is such a common bad UI. My solar monitor app for Hime Health does this same stupid thing. Traversing graphs is horrible.
This is such a common bad UI. My solar monitor app for Hime Health does this same stupid thing. Traversing graphs is horrible.
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Network errors 2 months
When I work it’s great. When it doesn’t work. It is pretty. I wish they had better testing
Frustrated app user
App support is terrible. All the help items keep telling me to the inverter status tab in the menu. I don’t have a n inverter status tab in my menu. I can’t get any helpful information.
