Never Again
Ripoff system and company
Used to work. No more.
For the first few years of monitoring, our rooftop solar system, this app was handy and very interesting to use. This year it just stopped working and has been impossible to fix. There’s something wrong with the software that needs to be addressed by their engineers.
From/To Battery kWh
The reported numbers in the app are incorrect
Cannot reset password
The reset password function is broken. It says it has emailed a reset code to your account email but the email never arrives.
Solar app
The app stopped. Working 2 months ago and despite contacting the company nothing had happened
Decent when it works
App does not and never has shown my panels. Never get notified when the inverter stops communicating. Techs come out and can not understand why my app does not show thing that I should see. The only time the app is decent is when it works properly. I need to be notified when it stops communication and I need to know when my panels may have an issue. Also trying to remote fix a blown circuit breaker will never work.
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EV car charger issue
The EV car charger via the solaredge inverter is showing as always charging in the app and cannot stop.
App always times out or stops working
The app never works and support can take weeks if not months to reply
It doesn’t work
It doesn’t work and they don’t care. I think the WiFi is too weak. Don’t buy.
Awful instructions
Chatbot is terrible and the company doesn't seem to understand that countries outside of the USA aren't a myth and do actually exist. The instructions are so far from incorrect they are laughable. It basically says "of this doesn't work, soz we don't know what to do. Lata bo"
Terribly Frustrating
The app tells me to toggle witches that don’t exists. Unable to connect to the device
Upgrade issue
Incorrect graph type. Circular graphs don’t assist with comparisons.
Less precise than the previous app
Bummed the previous app stopped working so I have to switch to this one.
In daily production, the previous app showed 2 figures after the comma. This one only 1 (and a bunch of info that is not interesting)
In daily production, the previous app showed 2 figures after the comma. This one only 1 (and a bunch of info that is not interesting)
Hi I had people come round and promise me that this app would work so far. I’ve got nothing working
I can’t get this app to work I’ve had solar for a long time why won’t it work can you give me a good reason to why
App doesn’t work
I can’t get my app to show any production and there doesn’t seem to be anyone to help. I’ve deleted and reinstalled the app. I’ve turned my phone off and back on and nothing. Installer is of no use either. Just want to charge me $269 every time they come out and need to make multiple trips to fix something and charge that amount every time as well as $189/hour. Totally dissatisfied with a system that cost $34000 and isn’t even 5 years old, already had to have BOTH inverters replaced and now 2 of the 24 optimizers replaced
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Worthless non functioning trash.
App used to work fine. Only shows connection. No production data. It was nice to have the production data. The only purpose it serves now is to verify a cloud connection but does not allow access to data the owner submits to the cloud.
There is absolutely no reason to own this app. Deleting today.
There is absolutely no reason to own this app. Deleting today.
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Trash
Not working good!
Works great
Great app. Wish they would add alerts to it so I know when my system isn’t working properly. I’ve had several down times in the 3 years and have to manually reset the inverter days later.
Total Joke
Well had you asked me to rate this app 6 months ago I would have given it 5 stars, however, that is not more. I logged in to my account to check the functionality of my system since we have been having storms with power outages only to find that to view my data I now have to pay for the app. Solar could be such a great thing but every part of this industry is becoming the biggest letdown, headache, crapshoot, frustration I could never have seen coming. Now I can add this app to the list!
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Terrible update
Since the last update the Apple Watch app has been removed and it makes me log back in ALL the time, even if I enable Face ID. What a downgrade update!!!
