Horrible
My system tripped and no energy production. Customer service said it’s my job to constantly monitor my owned system. I work out of town and don’t have the time to monitor a system that the app should be doing for me. Like when system trips send a notification ” looks like something wrong with system monitoring “ , so simple you’d think? Especially with today’s technology. I’d say stay away from this company and ask more questions like monitoring. This is my first system and has been horrible customer service from the beginning. I would have been better off installing my own system. DIY kits from harbor freight would have been better running!
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Good window to the system
This app has a very nice layout with both numerical and graphic representations of solar capture across time. It is easy and friendly to view and understand. I also very much like the numerical comparisons to other energy sources, which I consider important real-world information. The other tabs such as account settings and such are readily accessible.
On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.
The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.
On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.
The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.
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Really bad customer service and app
if you are getting Solar then be ready to deal with crap customer service and not working app for you. i know what we will say that its your experience not mine, but sunrun customer support is equivalent to 0. you can call multiple times and add case, getting any quicker response back …good luck with that.
when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well.
I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support.
CEO and manager feels like do not care what their teams are doing. I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care..
be careful sunrun as whole really bad business to do your business with.
when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well.
I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support.
CEO and manager feels like do not care what their teams are doing. I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care..
be careful sunrun as whole really bad business to do your business with.
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This app is absolutely useless
If I could leave zero stars I would. This app has no value. It provides no valid information and a lot of time it is out of date. It is hard to read and understand. It has no real time information on the panels so basically I am left my utility company to actually see my usage this app has no value whatsoever. My 5 year old could have done a vet job. As for Sunrun costumer service it is a complete joke if you can actually get a person that knows what they are doing they will most likely transfer you to someone’s voicemail or hang up on you. I had a problem with my system that was critical and they scheduled an appointment 3 weeks away. If I could do it again I would never buy this product
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Is This Thing On?
We are starting our third month with SunRun and we’re beginning to wonder if this thing is supposed to do anything besides tell you the cloud cover percentage. That’s probably the most accurate part of the info it reports out.
I’ve gone through resetting the system two time. I’ve had a service person come out twice (both times they came and mostly avoided me).
Ready for my 9th attempt to contact someone about this.
I’m wondering if I can use a different app that would sync up with my system since this one doesn’t seem to work at all.
I’ve gone through resetting the system two time. I’ve had a service person come out twice (both times they came and mostly avoided me).
Ready for my 9th attempt to contact someone about this.
I’m wondering if I can use a different app that would sync up with my system since this one doesn’t seem to work at all.
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