Horrible
My system tripped and no energy production. Customer service said it’s my job to constantly monitor my owned system. I work out of town and don’t have the time to monitor a system that the app should be doing for me. Like when system trips send a notification ” looks like something wrong with system monitoring “ , so simple you’d think? Especially with today’s technology. I’d say stay away from this company and ask more questions like monitoring. This is my first system and has been horrible customer service from the beginning. I would have been better off installing my own system. DIY kits from harbor freight would have been better running!
Show more
Good window to the system
This app has a very nice layout with both numerical and graphic representations of solar capture across time. It is easy and friendly to view and understand. I also very much like the numerical comparisons to other energy sources, which I consider important real-world information. The other tabs such as account settings and such are readily accessible.
On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.
The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.
On the negative side; While the app normally does a good job of being current (within a day), it occasionally does not display data for a few days at a time, although it eventually catches up. It should not be necessary to view it every day anyway. Particularly since the system has to interconnect with the local power provider, I’m not sure that it is the app to blame for these delays. As such, I think that some of the one and two star reviews might be misguided.
The unknown here for us at this time (and hopefully remains so) is how it does with reporting a system fault or failure.
Show more
Really bad customer service and app
if you are getting Solar then be ready to deal with crap customer service and not working app for you. i know what we will say that its your experience not mine, but sunrun customer support is equivalent to 0. you can call multiple times and add case, getting any quicker response back …good luck with that.
when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well.
I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support.
CEO and manager feels like do not care what their teams are doing. I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care..
be careful sunrun as whole really bad business to do your business with.
when sunrun wants to sale their product to you, they are all ears! once you took the bait then no one cares if your app works or not. no matter how many times you open case and call the project coordinator, getting any help or support from these team is equivalent to getting water out of dry well.
I have become ping pong ball, customer support tells me to talk to project coordinator, and project coordinator tells me to talk to customer support.
CEO and manager feels like do not care what their teams are doing. I'm sure they show up in office for fat commissions or bonus checks cause thats all the mgmt cares about …it seems…as long as we make money we dont care about customer care..
be careful sunrun as whole really bad business to do your business with.
Show more
This app is absolutely useless
If I could leave zero stars I would. This app has no value. It provides no valid information and a lot of time it is out of date. It is hard to read and understand. It has no real time information on the panels so basically I am left my utility company to actually see my usage this app has no value whatsoever. My 5 year old could have done a vet job. As for Sunrun costumer service it is a complete joke if you can actually get a person that knows what they are doing they will most likely transfer you to someone’s voicemail or hang up on you. I had a problem with my system that was critical and they scheduled an appointment 3 weeks away. If I could do it again I would never buy this product
Show more
Is This Thing On?
We are starting our third month with SunRun and we’re beginning to wonder if this thing is supposed to do anything besides tell you the cloud cover percentage. That’s probably the most accurate part of the info it reports out.
I’ve gone through resetting the system two time. I’ve had a service person come out twice (both times they came and mostly avoided me).
Ready for my 9th attempt to contact someone about this.
I’m wondering if I can use a different app that would sync up with my system since this one doesn’t seem to work at all.
I’ve gone through resetting the system two time. I’ve had a service person come out twice (both times they came and mostly avoided me).
Ready for my 9th attempt to contact someone about this.
I’m wondering if I can use a different app that would sync up with my system since this one doesn’t seem to work at all.
Show more
Worst Company & App on the Planet
This app is completely useless. You can’t see anything going on with your solar panel system. I’m told my meter isn’t communicating, and have been being told for over 6 months that it will be replaced. Glad I’m not holding my breath waiting for it!! So I have no clue if my system actually works or not, glad I’m paying for this garbage system for nothing. The app has “autopay” YEAH RIGHT. Every month the autopay fails and they mark me late for not paying, but I have to keep the autopay option on to get the discount off the monthly bill. WHAT A JOKE. STAY FAR AWAY FROM THIS PATHETIC COMPANY UNLESS YOU ENJOY CONSTANT HEADACHES AND AWFUL CUSTOMER SERVICE WITH A WAIT TIME FOR COMPLETION OF FOREVER.
Show more
Consistently crashes
Every time this app is opened from the background it crashes. That means force closing it every time you want to look at it.
That on its own isn’t entirely debilitating. I can live with a few extra flicks. However, the problems don’t end here.
Imo, The purpose of this app is to provide the consumer with UP TO DATE information. This app fails at this purpose as it can sometimes be days without updates. How are we supposed to know a panel has a giant hole in it if we don’t have consistently delivered statistics??
Finally: the graphics provided aren’t very helpful. They only give information on the system as a whole. No attempt has been made to show individual solar panel statistics— This is essential information. How do we know every individual panel is functioning??
That on its own isn’t entirely debilitating. I can live with a few extra flicks. However, the problems don’t end here.
Imo, The purpose of this app is to provide the consumer with UP TO DATE information. This app fails at this purpose as it can sometimes be days without updates. How are we supposed to know a panel has a giant hole in it if we don’t have consistently delivered statistics??
Finally: the graphics provided aren’t very helpful. They only give information on the system as a whole. No attempt has been made to show individual solar panel statistics— This is essential information. How do we know every individual panel is functioning??
Show more
Not a great app
I’d really love to write a review that says how I love the app and how it shows real-time production rates. I can’t. It’s an extremely basic app and your info updates twice a day if you’re lucky. I’m not unhappy with the solar from SunRun, but the app is not good and is only marginally informative
Not working for days
I was using this everyday shortly after having shoal installed. Then it quit working. It won’t open so I can see how well m new panels are working. Very frustrating indeed.
Worst app and worse company
App is complete trash compare to any other solar company this place must be based out of a trailer park . Do your self a favor complain enough and they will give you a log on to emphase so you can see real data . Absolute trash of a company from sales reps to techs . Almost caused a fire at my house . RUN IF YOU STILL CAN.
Show more
Its okay but solaredges app is way better
Look this app is okay. It does the absolute basics. Data is very slow to get, like wait 6 hours kind of slow, but it does eventually get there. But if you have SolarEdge's inverters, do yourself a favor and ask Sunrun customer care to provision this access to you - they have to do it for you. It will be a little tricky to get from them as they don't like giving it out for some weird reason, but stuns me at just how much better it is than MySunrun. Near real time data and WAY more detailed information! Why the MySunrun team don't just copy it blows my mind. Its exactly what the customer wants to know.
Show more
Don’t use this company
You got company who set in their old ways. Other company’s you can monitor your pannels and tell how much each pannel produces in live time. But old sun run is old giant who set in their own ways in the 80s and can’t get up to date with technology in today world. Oh wait did I mention how bad customer service is how two company’s have no idea what going on. If I were you never use sun run I regret using them I will never use them again or refer businesses to them
Show more
Has never worked
We’ve been customers for 2 months. Our system has never been connected to the app even after Sunrun sent someone out to make sure the system was connected. He told my husband to use an App called Enphase. However, we can’t use the Sunrun app at all.
What is the point to this app?
Tried logging in a few times. Just get wheel of death. Called “customer service” dear lord that was worse than calling the cable company. We bought the property with SunRun lease and that was a mistake. Should have made the prior owner pay this stupid thing off before we settled the sale. This company won’t survive if they can’t get their act together.
Show more
No one wants to fix it
Does that work great for me for four years but now since May 17, 2022 it hasn’t worked it won’t show me my production I cannot monitor anything no one wants to fix it son run blames Trinity Trinity blame son run in the end I’m the one getting screwed because it doesn’t work seems to me that it’s pretty simple the communication light on my outside box on my house doesn’t light up anymore so it’s a communication problem so they need to send someone out but apparently this problem is to small for them to waste any time on it but they have no problem taking my money every month
Show more
Awesomely Horrible
It’s such an inferior app to ANY app I’ve ever downloaded onto my phone. Seeing as how the data is a day behind, it’s all the more frustrating that you never know if the data is going to fully load when the app opens. Then the graph key is always popping up on top of the graph so you have a hard time seeing what’s there. There’s nothing about the app that feels updated or interactive. Instead it seems stuck in the 1980s. It’s an insult to the customer that Sunrun invested so little time, effort and funds on this app. All of the billing, documentation, and consumer information ought to be add-ons to what should be a really great place to get real-time solar panel performance data. This is what I believe the consumer wants. We’d be much happier if Sunrun would commit a little more time, effort, and maybe funds into improving this app.
Show more
Over a month and still no production data
Absolutely unacceptable from this company to not be able to fix a glitch in their system that will not allow you to view the production data for over 30 days now from day one this company has been set up for failure and I wish I never went solar it is absolutely horrible customer service horrible app features and by far just unacceptable they should be sending out emails on a daily basis with the production as they can read the production themselves but for whatever reason they are withholding it from the customer
Show more
System works great
The system took some time to turn on but it’s great to see monthly production on the app. I love going solar and saving money!
It doesn’t work
I don’t understand, before Covid, the app worked. Now? It’s useless. Doesn’t provide any information, so are they working? Calling tech support was worthless. Told a ticket was pulled for a fix to happen within 6-days, it’s now 2-weeks later and still nothing. I guess the founders at Sunrun sold out to “very incompetent corporation of America.” 🤦♂️
Show more
Mediocre Application
Especially considering the dependencies placed on it. Here’s the problem, you, as the solar panel leasee are the SOLE and ONLY monitoring mechanism for your setup. Worse yet, you have to rely on this klugey, I'll tempered application and the strangely arcane reporting/graph tool that SunRun either bought at a garage sale or allowed/enlisted the CEO’ s nephew and myopic aged Normandie to provide development expertise.
If by some strange happenstance you happen to detect a problem you are then left to deal with the “customer-service representative” in order to get a service ticket opened. Every one of these guys have been schooled carefully at the School of Nope and Don’t Bother my CEO. There is no escalation path and the techs are free to chastise the leasee as they see fit. If you are lucky enough to get an actual tech to fix your problem, you're likely to find that they are as frustrated with the CSR area as you are. The actual techs seem to do a great job and genuinely care about their customer base, too bad no one else passed the sales area does, but that's the way it is. Good luck!!!
If by some strange happenstance you happen to detect a problem you are then left to deal with the “customer-service representative” in order to get a service ticket opened. Every one of these guys have been schooled carefully at the School of Nope and Don’t Bother my CEO. There is no escalation path and the techs are free to chastise the leasee as they see fit. If you are lucky enough to get an actual tech to fix your problem, you're likely to find that they are as frustrated with the CSR area as you are. The actual techs seem to do a great job and genuinely care about their customer base, too bad no one else passed the sales area does, but that's the way it is. Good luck!!!
Show more
