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Mi LUMA

Mi LUMA

Manage a LUMA Energy account.

951 ratings
148 reviews
🔧 Utilities
🌟 Lifestyle
Free

Details

Released
June 1, 2021
Updated
September 11, 2026

Features

Developer

Luma Energy ServCo, LLC
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About

Manage your LUMA Energy account conveniently from your mobile device. View your balance, access bills, make payments, and report outages. Enjoy quick sign-in options and 24/7 access to your account information.

✓Account registration
✓View current balance and due dates
✓Download bills in PDF
✓Pay bills via credit card or bank account
✓12-month bill and payment history
✓Outage reporting and viewing
✓Quick sign-in options (Face Unlock, fingerprint, PIN)
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What users say about Mi LUMA

Reviews of Mi LUMA are mostly negative: the Utilities app is rated 2.1/5 from 951 App Store ratings. What users like most: easy to use, useful features like outage reporting. Top complaints: frequent crashes and login issues, lacks essential functionality (PDF bills, outage history). Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 💡Useful features like outage reporting
  • 👍Improving with updates

Negative things

  • 🐛Frequent crashes and login issues
  • 👎Lacks essential functionality (PDF bills, outage history)
  • 🔒Security and account management problems
See all reviews

What's New in Mi LUMA

1.19.3

September 11, 2026

New MiLUMA update with improvements and bug fixes: • Fixed an issue sharing the PDF bill that prevented the share menu from opening on some devices. • Improvements to the forgot username/password recovery flow. • Visual adjustments in the Accounts section. • Other stability and performance improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Pagos

Esta aplicación no está permitido hacer pagos a traves de la misma. Favor revisar y corregir.
C1Charo 1222

They should burn in hell

Absolute heartless thief’s! Dont move to Puerto Rico kind of bad.
CCabronauta

Payment feature NOT working

Payment function has been down for too long. This is a very useful and important function, it should be fixed immediately.
SShark455

Payment errors

Luma Errors high price power outage. The application lacks the capacity to handle payments. If you have a problem customer service is an hour long without resolution. They lock you out for 8 months. May27 and expect you to go to a payment center! No thanks sending checks old school way and no issues. Stateside banks offering online payment services..
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CCrewdawg46

No funciona

La compañía es una basura y la aplicación también.
MMi$@14
See 143 more reviews

User experience

🐞

Reported Bugs

3 issues

App fails to load or log in consistently

Bug

Issues with account registration and management

Bug

Unreliable outage reporting functionality

Bug
✨

Requested Features

3 requests

Add auto-payment option

Feature

Improve app stability and login process

Feature

Provide detailed outage history and analytics

Feature

FAQ

What can I do with the Mi LUMA app?

The Mi LUMA app allows you to manage your LUMA Energy account. You can view your current balance and total amount due, access and download your bills in PDF format, and make payments using a credit card or bank account. It also provides a 12-month history of bills and payments, and enables you to view and report power outages.

How do I register for the Mi LUMA app?

You can register for the Mi LUMA app using your residential or commercial account details. You will need the last 4 digits of the social security or employer identification number associated with the account, and a valid email address. If you have already registered for the Mi LUMA web portal, you can use the same username and password to sign in to the app.

Is the Mi LUMA app free to use?

Yes, the Mi LUMA app is free to download and use. LUMA Energy provides this application to its customers at no cost to offer convenience in managing their energy accounts.

What devices is the Mi LUMA app compatible with?

The description does not specify exact compatibility details for operating systems or device models. However, it is designed as a mobile application, implying compatibility with most modern smartphones and tablets that can download apps from their respective app stores.

How can I pay my LUMA Energy bill through the app?

You can pay your LUMA Energy bill directly within the Mi LUMA app. The app supports payments made using either a credit card or a bank account. Payments processed through the app are credited on the same day they are made.