Mi LUMA User Reviews

Customer Experience

Positive experience11.6% of reviews
Neutral6.2% of reviews
Negative experience82.2% of reviews

~ Based on 146 written reviews from the US App Store.

What users say

Is Mi LUMA Safe?

Mi LUMA does not appear safe based on available data. AppsHunter Safety Score for Mi LUMA is 43/100.

This assessment is based on 936 user ratings, with an App Store average of 2.1/5.

Safety Analysis

25.3% of ratings point to a safe experience
4.5% of ratings suggest some concerns
70.2% of ratings point to a risky experience

~ Based on 936 App Store ratings for Mi LUMA.

Is Mi LUMA Legit?

Mi LUMA appears to be a legitimate app. AppsHunter Legitimacy Score for Mi LUMA is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Payment feature NOT working

Payment function has been down for too long. This is a very useful and important function, it should be fixed immediately.

Payment errors

Luma Errors high price power outage. The application lacks the capacity to handle payments. If you have a problem customer service is an hour long without resolution. They lock you out for 8 months. May27 and expect you to go to a payment center! No thanks sending checks old school way and no issues. Stateside banks offering online payment services..
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No funciona

La compañía es una basura y la aplicación también.

Share button doesn’t work

With this new update the share button doesn’t work

App is Broken!

Fix the app so that it is compatible to the current iOS.

Mierda

No sirve

Preblema de pago

Llevo ya dos días intentando realizar el pago y la aplicación no deja o aparece error de conexión lo cual está mal tengo internet y ya ha salido una actualización y el problema persiste tambien entre en Google y el problema también aparece ahí necesitamos que resuelvan eso ya!!!!!

Pésimo servicio

Quitaron la opción para reportar averías e interrupciones.

Nuevo update

Dejo de funcionar con el nuevo update. No permite hacer login con el FACE ID ni recuperar usuario y restablecer contraseña.

Update broke the app

Updated the app just now. The app erased all of my login information and now As soon as I try to log in, the app tries to open a popup window, freezes and wont let me log in.

Literally became unusable after the update, good job 👍

0913

0913

Mal

Por estupideces no te deja pagar el balance ni porque es dinero que uno está dando con responsabilidad

Good app

To make payments is good, easy to users but to report outages is bad

Fatal la modificación

En vez de mejorar, la dañaron; se queda en blanco al pedir la ayuda por olvido y no hace nada

Outage Report

Outage reports don’t work

Problem

Latest update does not allow reporting power outage. 8/18/26

Garbage

Total garbage. Can't even log in.

Desastre idiotas

Removieron el Face ID como metodo de login.

Update my phone number

Tried several times to update my info, it keeps loading and never finishes.
Btw I used to receive my bills by email, that stopped a couple of months ago. What gives?

La aplicación

No te deja imprimir la factura, cosa que no pasaba antes. Verifiquen