Sunrun User Reviews

Customer Experience

Positive experience73.0% of reviews
Neutral5.5% of reviews
Negative experience21.4% of reviews

~ Based on 397 written reviews from the US App Store.

What users say

Is Sunrun Safe?

Sunrun appears safe based on user ratings. AppsHunter Safety Score for Sunrun is 90/100.

This assessment is based on 2,967 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.7% of ratings point to a safe experience
2.6% of ratings suggest some concerns
8.7% of ratings point to a risky experience

~ Based on 2,967 App Store ratings for Sunrun.

Is Sunrun Legit?

Sunrun appears to be a legitimate app. AppsHunter Legitimacy Score for Sunrun is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sunshine

Timely info that I trust is accurate.

Great App

The Sunrun app has been helpful for me to keep track of the panels and contact Sunrun on any issues. My contract is also uploaded so it’s handy to have

App is a little use

This app has little use other than monitoring the amount of energy created, there is so much more information that could be given that would make this work much better. To attempt to make an equivalent comparison from miles driven in a car is foolish. There can be zero equivalency made.. how big is the car? What’s the MPG? How fast are you driving? How slow are you driving? It’s just a way to try to make yourself look impressive…. It doesn’t work.
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Great App!

The ease and basic layout of the app makes it great for a simple user experience. I have enjoyed the updated app since it rolled out. It makes system monitoring, payments and everything else simple to use anywhere especially on the go!

Llamada telefónica

Atención de excelencia

Battery

Can not get the screen for the battery.

Great

Great

Pretty good app

It’s a pretty good app. I like most of its features. It would be good if when looking at the graphs that they automatically go to the current day. I sometimes look at the graphs and discover that they’re two days old. Other than that, pretty good app.

Easy to use

I like the app because it’s simple yet has cool data on it. It never bugs out and gives me a clear overview of how my system is running. When they make updates to the app it’s simple but not over the top

SunRun App

Easy to use but would like more detailed information similar to others.

Super Happy with SunRun product (my solar equipment and support).

Chuck

Working great

The old graphs were a little easier to read

Since I don’t trust PG&E to be honest with me about what I used, it would be nice if your graph showed a comparison between what was produced and what was consumed.

Fraud

In less than 5 years. Production is getting lower. Fraud

App review

I am always nervous when a company changes the format or “updates” their website or mobile app. This in most cases means they did not make it better they just made it different. That means I have to spend a lot of time to find what I need.
This is truly much better than the last or original version. Which I also felt worked fine.
Thank you.
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Super

Altamente recomendada

Great system!

Sunrun has been amazing! Living in Las Vegas, solar is a must. Sunrun has been a great help in achieving the goal to go solar!!

System tracking

This app tells me how my system is operating. Allows me to check performance remotely.

Disappointing

I hope my review can help future customers or people who want install solar panels with this company I started with the panels since the beginning of June the came to install the panels like at the end of the same month but they broke the tiles of the roof and Ive been trying to have an answer from the company but never answered they only promised verbally to comeback to fix them but they never did its already 2 months after they broke the tiles and haven’t repaired them is very disappointing and frustrating because now they dont even answer I sent text messages phone calls emails and nothing I would highly not recommend this company
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Great if it worked

Shows no production and frequently delayed and inaccurate. Call for support state all is fine despite what the app states

App is improving but still a ways to go

Since you no longer send monthly invoices out, the only way to get them is via the app. But that feature no longer works. After 2 service calls, no change, or follow up. Customer service reps are nice, but no one at SunRun cares. Also, the app reports home energy usage for the previous 24 hrs. After that, the number is reduced by 10-30%. Its history data is wrong. Fortunately the app’s reporting of solar energy generated is accurate historically.
Lastly, the app asks for customer feedback, but it appears to directly in the trash. No feedback or acknowledgment.
Needs improvement!!
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