This app allows invited study participants to submit their media-choice data to Nielsen. It provides up-to-date information on participation status, rewards, and allows users to track points and compete with others.
What We Love
- 💬 Direct messaging feature works well
- 📍 Find meter functionality (when working)
- 🎯 Points tracking for sweepstakes
- 📱 Helpful for locating misplaced meters
- 👥 Courteous and helpful phone support staff
- 🔔 Quick replacement process for damaged equipment
Room to Improve
- 🐛 Frequent app crashes and freezes
- 🔓 Constant unexpected logouts
- 🔋 Requires location always-on, drains battery
- ⚠️ Incompatible with low power mode
- 📵 Non-functional find meter feature
- 🔐 Overly complex login process with 17-digit codes
- ⏱️ Slow SMS verification (20 min delay, 15 min session timeout)
- 📊 Points tracking consistently behind by one day
- 🔌 Requires Bluetooth always-on
- 💰 Significant payment discrepancies from promised amounts
- 📞 Excessive and harassing phone calls
- 😠 Rude and dismissive customer service
- ❌ Study program closures without notification
- 🚫 Device compatibility issues (iPhone 17, iOS 18)
- ⚫ Black/blank screen after login
- ⏳ Infinite loading screens
- 🔄 Unresponsive after recent updates
