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Nielsen Meter Companion User Reviews

Nielsen Meter Companion
Nielsen Meter Companion
The Nielsen Company
🔧 Utilities

Customer Experience

Positive experience10.8% of reviews
Neutral6.5% of reviews
Negative experience82.8% of reviews

~ Based on 93 written reviews from the US App Store.

What users say

Summarized from real user reviews of Nielsen Meter Companion. Based on 214 reviews and a 2.2/5 average, it highlights the 6 positives and 17 negatives reviewers mention most about this Utilities app.

Positive things

  • 💬Direct messaging feature works well
  • 📍Find meter functionality (when working)
  • 🎯Points tracking for sweepstakes
  • 📱Helpful for locating misplaced meters
  • 👥Courteous and helpful phone support staff
  • 🔔Quick replacement process for damaged equipment

Negative things

  • 🐛Frequent app crashes and freezes
  • 🔓Constant unexpected logouts
  • 🔋Requires location always-on, drains battery
  • ⚠️Incompatible with low power mode
  • 📵Non-functional find meter feature
  • 🔐Overly complex login process with 17-digit codes
  • ⏱️Slow SMS verification (20 min delay, 15 min session timeout)
  • 📊Points tracking consistently behind by one day
  • 🔌Requires Bluetooth always-on
  • 💰Significant payment discrepancies from promised amounts
  • 📞Excessive and harassing phone calls
  • 😠Rude and dismissive customer service
  • ❌Study program closures without notification
  • 🚫Device compatibility issues (iPhone 17, iOS 18)
  • ⚫Black/blank screen after login
  • ⏳Infinite loading screens
  • 🔄Unresponsive after recent updates

Is Nielsen Meter Companion Safe?

Nielsen Meter Companion does not appear safe based on available data. AppsHunter Safety Score for Nielsen Meter Companion is 46/100.

This assessment is based on 214 user ratings, with an App Store average of 2.2/5.

Safety Analysis

25.2% of ratings point to a safe experience
6.5% of ratings suggest some concerns
68.2% of ratings point to a risky experience

~ Based on 214 App Store ratings for Nielsen Meter Companion.

Is Nielsen Meter Companion Legit?

Nielsen Meter Companion appears to be a legitimate app. AppsHunter Legitimacy Score for Nielsen Meter Companion is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Incessant beeping

Hope you like having your peace ruined by a meter that beeps if you dare set it down, and also beeps whenever you put it on the charger, waking up whoever is in the room with you (because they beg that you charge it in the bedroom).

Hope you also love receiving nasty grams from Nielsen begging you to use the charger for scraps. They sent people to my house unannounced and without my permission. They did not like how much I traveled and how little media I consumed, and also how I refused to have my peace ruined by the beeping of a meter. Also, the modem uses more electricity than you’d ever get back in “rewards”.

Also, this app provides zero benefit to the panelist, only serving to drain your battery and stalk you location with absolutely zero bonus for doing it.
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derekschinkederekschinke

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

An absolute scam!

I wish I had read the reviews before I started. I thought this program was something much better than it was. They harass you non stop! They lie about how much you’ll be paid and refuse to send the correct amount despite proof of the offer they sent in the mail! They call you nearly daily and try to keep you on the phone for 30+ minutes asking the same questions over and over. Some of the questions they ask are not questions that can even change let alone change in a matter of days. Stay away from the scam of a program! It’s not worth your time and energy for the pennies they offer you. Now I’m being harassed to return the equipment but I’m not giving it back until they hold up their end of the deal and pay us appropriately.
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BrittneyIsMommyBrittneyIsMommy

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

Needs fixing

Helpful for the chat bot, and to see information on meter. The “find your meter” feature doesn’t work at all. Which can be frustrating when you know your meter is in the house somewhere but can’t find it….
bahdinensodbahdinensod

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

My experience

My dad, sister and i participated in the Nielsen ratings for two years from 2023 - 2025. It was worth the time.
Kcrane29Kcrane29

Misleading Reward System

The app says that for each week that you wear the meter and earn 400 points or more, you earn a bonus for the week. The word “bonus” implies extra money beyond what you will get for participating. That is what bonus means. We only ever received the bonus money. We never received regular rewards. I asked about that in the chat and they said they would call. After a week, I sent a feedback form. I got a call that same day. He told us that there is no regular reward. We can ONLY earn bonus money and be entered in the sweepstakes. If that is good enough for you, then go for it. Just be forewarned that they don’t use the word bonus correctly.
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JmsloJmslo

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

App back to tracking

The app is back on track and doing just fine!
Kbman123Kbman123

An embarrassment

This app does not work well with Apple products. Apple’s password feature normally saves the username and password with ease. This app repeatedly had problems with the feature. The app also requires location to be always on, and this was not the normally intuitive process to make it happen. Finally, the app requires the phone to be out of low-power mode. For anyone who uses low power mode regularly, this is a deal breaker and makes the app ineffective. I have never encountered an app that requires this, and the low rating seems like another sign these programmers failed. I am strongly considering declining to participate any further after this experience.
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Columbus614OHColumbus614OH

It Works

I like the direct message feature as well as the find my meter
Humanoid_333Humanoid_333

Response from developer

We appreciate your feedback. The app is meant to give you easy access to helpful information about your participation. We’d like to speak with you to better understand the issue and see if we can help. Please call 1-800-277-9139 or use the Contact Us option in the app menu, so a Nielsen representative can assist you.

One Stop for Everything

I use it to find my meter if I forget where I put it. I accidentally put my meter in the washing machine and I was able to get it replaced with a quick message. It’s also helpful for tracking points for sweepstakes.
Alicia ZanAlicia Zan

Response from developer

Thank you for your feedback. Please call 1-800-277-9139 or go to Contact Us in the app menu to speak directly with a Nielsen representative.

Are You Kidding

First off we just got told they closed the study and did so without informing anyone about it, we had to call them because one of the arm bands popped up a message saying to call a number, had to wait on hold for beyond to long, so now we have a bunch of bands we have to get rid of bcs they are absolutely and underly useless, so thanks for WASTING our time when we have enough going on already you just added to another HORRIBLE day.

this company has the WORST communication skills ever.
Do NOT Recommend AT ALL.

No compensation either for waste money, time and energy
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FireBubble31FireBubble31

awful.

the app was behind on my points, the "support people"
didn't do anything to help, this whole thing was a huge waste of time. sounded like the person on the phone to help wasn't even paying attention. DO NOT DOWNLOAD THIS APP!!!!!!!!
itisdaniitisdani

Buggy

Every time I open the chat feature in the app, it crashes. App hasn’t been updated in 7 months…
Brendan819Brendan819

Does not work on iPhone 17

App does not work on iPhone 17 pro. I have not been able to login since I upgraded my phone.
jufa28jufa28

It won’t let me use this app

It won’t let me use this app. There’s just random message and say this is not allowed to use on this device.
Coco cat gamerCoco cat gamer

App Sucks

Always crashes and never works.
Young WaYoung Wa

No reason this needs to keep logging me out

Constantly have to log back in. Why do you need more security than my bank or Amazon? This is ridiculous. Apply face ID or another security layer and call it a day. And the chat feature is useless. You have cut what you pay families from hundreds to $15 and your support is absolute garbage. Your automated system will say it’s sending me out a new accessory and weeks later I have nothing. I don’t even bother with it I just call when I can speak to a person.

Staff is always courteous and exceptionally helpful but the app is rarely a help in getting in contact with them - just call.
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BradMacdBradMacd

Helps keep me updated!

I use it to find my meter when I forget where I put it
Alicia ZanAlicia Zan

Response from developer

Thank you for your feedback. Please call 1-800-277-9139 or go to Contact Us in the app menu to speak directly with a Nielsen representative.

“Find a meter” non functional

The “find a meter” option is completely non functional even for meters in the same room as the phone.
Kaos1978Kaos1978

Won’t load

Simply put, doesn’t load. Doesn’t work.
kew5ncrewkew5ncrew

Doesn’t work

The app doesn’t allow to hit “continue” on my iPhone and does not allow me to type any data in on iPad. I keep getting messages from the company saying they can’t get data but their companion app does not work.
pschwartz89pschwartz89
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