This app allows invited study participants to submit their media-choice data to Nielsen. It provides up-to-date information on participation status, rewards, and allows users to track points and compete with others.
What We Love
- ๐ฌ Direct messaging feature works well
- ๐ Find meter functionality (when working)
- ๐ฏ Points tracking for sweepstakes
- ๐ฑ Helpful for locating misplaced meters
- ๐ฅ Courteous and helpful phone support staff
- ๐ Quick replacement process for damaged equipment
Room to Improve
- ๐ Frequent app crashes and freezes
- ๐ Constant unexpected logouts
- ๐ Requires location always-on, drains battery
- โ ๏ธ Incompatible with low power mode
- ๐ต Non-functional find meter feature
- ๐ Overly complex login process with 17-digit codes
- โฑ๏ธ Slow SMS verification (20 min delay, 15 min session timeout)
- ๐ Points tracking consistently behind by one day
- ๐ Requires Bluetooth always-on
- ๐ฐ Significant payment discrepancies from promised amounts
- ๐ Excessive and harassing phone calls
- ๐ Rude and dismissive customer service
- โ Study program closures without notification
- ๐ซ Device compatibility issues (iPhone 17, iOS 18)
- โซ Black/blank screen after login
- โณ Infinite loading screens
- ๐ Unresponsive after recent updates
