Thank you
Appreciate NimNim services
Quick and Easy
This is one of the first apps that popped up when I googled dry cleaning near me. It was super easy to use and the whole process is efficient. I recommend
Best in Boston
I’ve been using NimNim since moving downtown and could not be happier with the quality and ease of this service. Thank you, NimNim!
Five Stars
Great service, very prompt, really good results — highly recommend
Great service
They’re quick, efficient, and get the job done. How amazing to have delivery and pickup right from home!
Avoid using this company
Avoid using this company if you care about your clothes and money. I sent 2 jackets for dry cleaning, on the day scheduled for delivery, there’s no contact (no message, no phone call) to inform me that my order was delivered, only on that evening I got a system auto message that my order was delivered, but I only received one jacket back when I open the bag! The app shows the order is complete and I can only submit ticket for the missing jacket(it’s a jacket worth $1770). I submitted the ticket and the ticket has not getting any update even until now(5 days past). I also called the number from their website and no one answered.
In the end I contacted the driver through the number they used when pick up and only knowing that because my jacket has some fur on the hood that is not detachable and to clean that they would need a fur expert and takes 1 week and $75 so they need permission to proceed - this is ridiculous because no one contact me to share this information and ask for permission! And they already charged me the cost for 2 jackets even knowing they didn’t clean one of them.
The customer service does not exist and I have to contact my credit card company to dispute the charge.
In the end I contacted the driver through the number they used when pick up and only knowing that because my jacket has some fur on the hood that is not detachable and to clean that they would need a fur expert and takes 1 week and $75 so they need permission to proceed - this is ridiculous because no one contact me to share this information and ask for permission! And they already charged me the cost for 2 jackets even knowing they didn’t clean one of them.
The customer service does not exist and I have to contact my credit card company to dispute the charge.
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Great service
Very reliable company. Always prompt. Always accurate in billing.
Exceptional Service
I’ve been a customer for approximately five years. NimNim has always delivered reliable high quantity service with a quick turnaround.
Great local business and great convenience
Really appreciate that I’m supporting a local business here in Boston, and you truly can’t beat the convenience. The pick up/drop off everything right at my apartment. And the prices are the same as any other dry-cleaner. Highly recommend.
Great service
Very reliable and fast
Best Boston dry cleaning / laundry service
This is hands down the best dry cleaning service for time crunched professionals, and otherwise.
The reliability, quality of service, and communication throughout is 10/10!
The reliability, quality of service, and communication throughout is 10/10!
Excellent service
They are great to work with and always come on time. I have been using them for 5+ years for my dry cleaning
Nim Nim
Really kind and caring people. I love how polite and friendly they are. This service is so awesome to have.
Reliable, fast and consistent
I've been using the service for over five years and it's always solid. They are timely with both pickup and dropoff, the service is great and they are always there should there be a question. Can't recommend them enough.
Enjoyed the service of NimNim
I have been using NimNim for about one year, and I have a very positive experience. One of the best part is that you can choose from multiple pick-up / delivery windows throughout the day using the app. For my most recent experience, I confirmed the order around 5pm, and they picked up my clothes at the apartment at 6pm. They take good care of my shirts, and have a price even cheaper than the local cleaners. If you are new to Boston area and struggle to find a reliable laundry service, NimNim is a must-try!
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First time using a delivery service - laundry
First time ever using a laundry delivery service and the pickup, as well as the communication, was fast and easy! I was notified when the driver was outside, and I simply brought my laundry out and placed it inside a nice NimNim bag. Well done
Thank you NimNim!
We found NimNim through our apartment building, and I can’t believe we ever lived without it! The professional service, speed, and accuracy has been outstanding. We have sent several orders out over the last 3 months and have been very pleased by the level of service and reliability. Thanks NimNim!
Great service!
The service is excellent and they are always on time. My clothes come back perfect. Very reliable and would recommend to a friend
Great company
High quality service and always on time!
Amazing and Reliable service
Recently started using NimNim for our office laundry service for our table clothes. The app is so easy to use and the delivery is very timely. They have amazing service and I’m so glad to have found them. Would recommend to anyone in Boston to use if they need laundry service :)
