Hard to use the app.
I love the laundry service but the app is not as smooth to use as it used to be. It took about 40 minutes for me to add a new gift card to my account!!!! Why can’t I get back to the home page from the order page easily?! I tapped the “Home” icon and there’s no response! In fact there’s no response on any of the icons at the bottom of the order page. You need to make navigating your website MUCH EASIER!!!
Show more
Does this service actually exist?
Created an order and was charged for the hold, but over an hour past their 2-hour pickup window and nobody ever showed. The service doesn’t seem to actually be connected to real service providers and the app is less than stellar. But they sure made certain the part that charges your credit card works!
Show more
Clothes came back smelly
I used Push laundry in Philadelphia, PA. While the communication and turnaround times were excellent, my clothes were returned mildewy. I contacted customer support and they arranged for a second pick up and delivery at no additional charge. The second time my clothes were returned the mildewy smell was gone, however, my clothes still did not smell fresh and there was a faint musty smell, almost as if the washer and dryer needed to be cleaned first before washing items in them. Unfortunately, don’t think I will be using them again.
Show more
Great service.
Miranda has been a pleasure to work with. Pick up times and drop off are communicated well. Very polite! The clothes are laundered and folded so nicely. It’s been a game changer since my mom can’t do things for herself these days. I’m grateful.
SCAM ALERT!!! BE CAREFUL
They charge minimum 30 USD without mentioning. They hide this detail while ordering and you see this number in invoice.
