Can’t login
My company recently switched to using Nippon and I’ve been unable to login to the app and support has been completely unhelpful. Very frustrating experience. I recommend using the website and avoid the app
Only use if you want to rage crash out
I’ve had nothing but problems, I’ve tried logging in so many GD times, I’ve tried changing my password, using the saved password that works for the site, and typing it manually. NOTHING WORKS I’ve never hated an app more than this one. Especially where I’m trying to access important information it should work. The site is outdated and you have to alter you popup settings for it to even work.
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Useless
Could not even log in on the app. Was literally sitting at my computer where I could log in using the same credentials - but the app kept saying the user name and password were wrong. Auto-filled it — didn’t work. Typed it by hand - didn’t work.
Why is this even an app?
First off, you can never find a provider. I did a simple search, general doctor, 50 miles anywhere in my state. NO PROVIDERS FOUND. I need a neurosurgeon, no providers found! Honestly, what’s the point of this app when you have to call every time to get assistance?
No way to upload files for new claims on mobile
Isn’t that half the point of the app?
マジで改善してほしい
アプリ内で検索して出てきた病院に予約の電話をかけたらネットワーク内じゃないと言われて、日本ライフのサポートに電話したらアプリのリストは最新じゃないと言われました。認識しているなら改善してください。
UIもタップしづらくて最悪です。使う意味ないです。
UIもタップしづらくて最悪です。使う意味ないです。
It is 2024 but this app struggles to perform basic functions
The provider search by city/state crashes the app reliably.
Claims details don’t seem to show.
Login seems to require 2FA constantly, which is a hassle.
It’s been several years and it hasn’t seemed to improve much.
For the high rates being charged to NLB customers, I would expect this app to work better than it does.
Claims details don’t seem to show.
Login seems to require 2FA constantly, which is a hassle.
It’s been several years and it hasn’t seemed to improve much.
For the high rates being charged to NLB customers, I would expect this app to work better than it does.
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Cannot log in
Login with laptop but the same credentials doesn’t work with this mobile app
Just an awful app
Will never let me log in even with all the proper credentials please fix this app
Trash
Find providers never worked.
The only functional that was usable wea the ID card.
Now, can’t even login.
The only functional that was usable wea the ID card.
Now, can’t even login.
App does not work most of the time I need it
This app cannot recognize user login. All claims do not load if you ever do get on. Half the time it is down and force closes with minimal functions. It makes insurance somehow more frustrating than it already is
Something went wrong. Please contact customer service
This is all I got for this app “ Something went wrong. Please contact customer service for further assistance”.
Does not work
I have two accounts registered and only my expired account shows up on the app. The website provides a choice but not on the app. I appreciate that they are trying to provide access to past claims information, but the app needs to work.
Several errors and features unavailable
Vision benefits show not available when I tap the button.
Find Provider for medical and dental return a “something went wrong” error, and vision forwards me to my browser instead of searching in-app.
Find Provider for medical and dental return a “something went wrong” error, and vision forwards me to my browser instead of searching in-app.
Terrible app and worse support
I used to be able to login, but now it’s been months that I can’t and have tried everything the support reps asked yet, still cannot login. Not sure why they even have this app if they ask you use the web portal...
App does not work
Cannot login. Claims no online connection at log in.
Does not work.....
This is the worst app I've ever met for a long Time.
Nonfunctional
Parsing Error when you try to open
An embarrassment
Whoever developed this should be ashamed at creating such a dysfunctional app and the company must be clueless as it should not even be in the App Store, it’s HURTING your reputation!
Don’t like the user interface
User interface needs to be improved. No Touch ID feature enabled have to enter user if and password every time. No easy way to reset the password. Had to remember the member id. Not an user friendly app.