Thank you for updates
Finally someone got Claude and put it to work!
It’s working!
First let me say I was as skeptical as anyone. There is little feedback related to nirvana HP heaters online. So little feedback in fact I questioned if nirvana was actually a real company. I bought the heater from Lowe’s and figured if it ended being garbage I would just return it. I tried to connect my heater to my WiFi. The historical documentation was more confusing than reality. On Google if you look to connect the heater to WiFi it leads you to a module you need to buy and install. However I quickly learned that was for older heat pumps manufactured with the older electronic control boards. TIP… 1…..Use your mobile device to see the heat pump WiFi. Stand near it. Connect to it. It will say Nirvana… Once connected to the nirvana wifi a screen will pop. It is extremely basic and I like that. Hit find available AP’s. It will populate a few. Click your AP SSID name and put in your WiFi password. Hit connect. 2….. Once connected on the heat pump touch panel hold menu. Scroll down to WiFi. Click WiFi. Navigate down to status. Mine said Router Y…Internet Y… Subscription N. Or something like that.
Following the instructions from several years ago will lead you to a brick wall… What is why I said my biggest problem was the old instructions confused me.
The new instructions say open a support case with nirvana HP. So I went to the Nirvana HP USA site. Opened a support request. Entered my receipt from Lowe’s.
Surprisingly next day I got a email from a human. They asked for my SN and the MAC. I simply went outside and took 2
Photos then emailed those back.
Following day I was told the heat pump subscription was activated.
I went outside and had to reconfigured
the WiFi what seems redundant but the check for the subscription happens as soon as the heat pump connects to the cloud service. Soon as I did that my WiFi status on the heat pump connected to the cloud service.
I opened the app and it worked. It’s been working all day. I can adjust the temp up and down. Change the modes. See the outside air temp and the water temperature. There aren’t a lot of advanced buttons in the app but to be honest that’s better for me and it does exactly what I need it to do. Let’s me turn the heater on or off. Change the temp and mode.
Following the instructions from several years ago will lead you to a brick wall… What is why I said my biggest problem was the old instructions confused me.
The new instructions say open a support case with nirvana HP. So I went to the Nirvana HP USA site. Opened a support request. Entered my receipt from Lowe’s.
Surprisingly next day I got a email from a human. They asked for my SN and the MAC. I simply went outside and took 2
Photos then emailed those back.
Following day I was told the heat pump subscription was activated.
I went outside and had to reconfigured
the WiFi what seems redundant but the check for the subscription happens as soon as the heat pump connects to the cloud service. Soon as I did that my WiFi status on the heat pump connected to the cloud service.
I opened the app and it worked. It’s been working all day. I can adjust the temp up and down. Change the modes. See the outside air temp and the water temperature. There aren’t a lot of advanced buttons in the app but to be honest that’s better for me and it does exactly what I need it to do. Let’s me turn the heater on or off. Change the temp and mode.
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Too basic app for a low quality water heat pump
The app is very basic, with poor UI design. You often need to reconnect. Closed API, so impossible to connect to Home Assistant (yes, in 2026!). And the hardware itself… Well, in 4 years, this spring will have been the first one I’m able to start it without having the Nirvana tech over to repair it! It was even not working on initial install! I would not buy again.
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Device offline
Been using for 3 years. This year is the first that gives me so much problems. Worst part is sometimes… it just works and nothing changed in my setup. Sometimes the device is online but most of the time it’s offline. Connects to router, connects to internet but doesn’t connect to web service. Changed my entire wifi setup that was working great except for that one device and it’s still the same. Have an outdoor AP with max strength signal right next to the heat pump and still doesn’t come online. All other devices including cheap indoor wifi plugs work great even further than the heat pump. Have a friend with same heat pump and totaly different router and wifi and has exact same problems. VERY frustrating for a 200$ wifi dongle…
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Please, please update your app!
It’s terribly dated. Doesn’t work reliably. I can’t set a time zone. I paid a lot for your heater. Let’s put just a TINY bit of dev time into your app, ok?
