Thank you for updates
Finally someone got Claude and put it to work!
It’s working!
First let me say I was as skeptical as anyone. There is little feedback related to nirvana HP heaters online. So little feedback in fact I questioned if nirvana was actually a real company. I bought the heater from Lowe’s and figured if it ended being garbage I would just return it. I tried to connect my heater to my WiFi. The historical documentation was more confusing than reality. On Google if you look to connect the heater to WiFi it leads you to a module you need to buy and install. However I quickly learned that was for older heat pumps manufactured with the older electronic control boards. TIP… 1…..Use your mobile device to see the heat pump WiFi. Stand near it. Connect to it. It will say Nirvana… Once connected to the nirvana wifi a screen will pop. It is extremely basic and I like that. Hit find available AP’s. It will populate a few. Click your AP SSID name and put in your WiFi password. Hit connect. 2….. Once connected on the heat pump touch panel hold menu. Scroll down to WiFi. Click WiFi. Navigate down to status. Mine said Router Y…Internet Y… Subscription N. Or something like that.
Following the instructions from several years ago will lead you to a brick wall… What is why I said my biggest problem was the old instructions confused me.
The new instructions say open a support case with nirvana HP. So I went to the Nirvana HP USA site. Opened a support request. Entered my receipt from Lowe’s.
Surprisingly next day I got a email from a human. They asked for my SN and the MAC. I simply went outside and took 2
Photos then emailed those back.
Following day I was told the heat pump subscription was activated.
I went outside and had to reconfigured
the WiFi what seems redundant but the check for the subscription happens as soon as the heat pump connects to the cloud service. Soon as I did that my WiFi status on the heat pump connected to the cloud service.
I opened the app and it worked. It’s been working all day. I can adjust the temp up and down. Change the modes. See the outside air temp and the water temperature. There aren’t a lot of advanced buttons in the app but to be honest that’s better for me and it does exactly what I need it to do. Let’s me turn the heater on or off. Change the temp and mode.
Following the instructions from several years ago will lead you to a brick wall… What is why I said my biggest problem was the old instructions confused me.
The new instructions say open a support case with nirvana HP. So I went to the Nirvana HP USA site. Opened a support request. Entered my receipt from Lowe’s.
Surprisingly next day I got a email from a human. They asked for my SN and the MAC. I simply went outside and took 2
Photos then emailed those back.
Following day I was told the heat pump subscription was activated.
I went outside and had to reconfigured
the WiFi what seems redundant but the check for the subscription happens as soon as the heat pump connects to the cloud service. Soon as I did that my WiFi status on the heat pump connected to the cloud service.
I opened the app and it worked. It’s been working all day. I can adjust the temp up and down. Change the modes. See the outside air temp and the water temperature. There aren’t a lot of advanced buttons in the app but to be honest that’s better for me and it does exactly what I need it to do. Let’s me turn the heater on or off. Change the temp and mode.
Show more
Too basic app for a low quality water heat pump
The app is very basic, with poor UI design. You often need to reconnect. Closed API, so impossible to connect to Home Assistant (yes, in 2026!). And the hardware itself… Well, in 4 years, this spring will have been the first one I’m able to start it without having the Nirvana tech over to repair it! It was even not working on initial install! I would not buy again.
Show more
Device offline
Been using for 3 years. This year is the first that gives me so much problems. Worst part is sometimes… it just works and nothing changed in my setup. Sometimes the device is online but most of the time it’s offline. Connects to router, connects to internet but doesn’t connect to web service. Changed my entire wifi setup that was working great except for that one device and it’s still the same. Have an outdoor AP with max strength signal right next to the heat pump and still doesn’t come online. All other devices including cheap indoor wifi plugs work great even further than the heat pump. Have a friend with same heat pump and totaly different router and wifi and has exact same problems. VERY frustrating for a 200$ wifi dongle…
Show more
Please, please update your app!
It’s terribly dated. Doesn’t work reliably. I can’t set a time zone. I paid a lot for your heater. Let’s put just a TINY bit of dev time into your app, ok?
Needs more functionality
The app needs a restart every time I run it. Also, I’m looking for Home Assistant integration to help control and get data.
Not worth the headache
Heat pump works well but app is trash. Unable to set up. Device shows connected to internet. However, when MAC address is added to app it give a “try again later message” terrible instructions with device and online. Please make it usable.
Fonctionne très bien
Je possède un chauffe piscine Nirvana depuis quelques années maintenant, en fait c’est mon deuxième. J’avais considéré y ajouter le module Wi-Fi depuis quelque temps mais les commentaires des usagers n’étaient pas favorables. Dernièrement j’ai remarqué que des modifications avaient été apportées au module et à sa programmation, j’ai donc décidé de finalement faire l’acquisition du module. Je n’ai aucun regrets, tout fonctionne très bien. La programmation et mise en marche furent effectués sans problèmes, j’adore le fait d’être en mesure de commander le chauffage de ma piscine à distance sans avoir à me rendre à la thermopompe. La couverture Wi-Fi de mon routeur est adéquate pour assurer une connection sans failles à une distance d’environs 50 à 60 pieds. La seule suggestion que j’aimerais apporter serait d’être en mesure de retrouver toutes les paramètres de fonctionnement de la thermopompe sur l’application. J’aimerais bien pouvoir programmer la température ambiante minimum de fontionnement dans l’application mais elle n’est pas disponible. J’imagine qu’il s’agit simplement d’un ajout qui pourrait être apporté lors des prochaines mises à jours de l’application.
Bien fait Nivana!
Bien fait Nivana!
Show more
New version much better
The new app is great and provides even more control and I even discovered my system has a built in timer.
Difficult to connect when first upgraded but very good support from Matthieu, director of R&D who helped remotely.I had to find the MAC address and my heater is in Florida and I live in the UK but I got it from spectrum devices list (Wi-Fi provider)
Does disconnect a little randomly and the Wi-Fi chip is sometimes the issue or software updates, but the app itself is very useful
Difficult to connect when first upgraded but very good support from Matthieu, director of R&D who helped remotely.I had to find the MAC address and my heater is in Florida and I live in the UK but I got it from spectrum devices list (Wi-Fi provider)
Does disconnect a little randomly and the Wi-Fi chip is sometimes the issue or software updates, but the app itself is very useful
Show more
App not working
Haven’t had a problem all season. Now the the app says Nirvana Maintenance, and says it’s off line. I can’t get app to connect . I tried logging out and then logging in, still not working. Is the app in maintenance? Does anybody know? The heater is working fine.
Doesn’t work
Just can’t get the App to link to my brand new heat pump. Get an error message every time. Any help would be very welcome.
Améliorations remarquables
Bravo à l’équipe de développement.
L’application est vraiment plus complète et facile à utiliser.
L’application est vraiment plus complète et facile à utiliser.
Easy to dial in your Nirvana heat pump
Great app, works really well. Control on/off, temperature, timer settings, Pool or Spa, fan speed, English or French, °F or °C. Works on my iPhone 13 and my iPad 12 (full screen). I have the app controlling our brand new 140k btu Nirvana HP. After years with a Hayward which had no wifi capabilities, this is a game changer for us. We now get to control the temperature from anywhere. The wifi setup on the thermopump was relatively easy to setup. No big difference than setting up a smart plug or other IOT device. The wireless card (optional) is easy to install in the thermopump controller. Just watch the YouTube video. The wifi signal is fairly good considering my wireless Bell Gig WiFi router is in our basement and the pump is about 60 feet away in the yard. We had one issue the third day of use. Emailed tech support and they upgraded the cloud engine. Up and running in two days. Great customer support! If you are looking to buy a new pool thermopump and would like the convenience of remote control, this app along with their thermopump really perform well! Plus, for 140k btu HP, it is fairly quite in full speed mode! Neighborhood will appreciate it. No more rattles or buzzing from the pump. Would I recommend, absolutely….so far, I am a happy customer!
Show more
Only in French
App is only in French - despite me spending 5000$ on their heat pump. Pathetic.
Wow!
J’adore cette application!
Wow toute une maj !!
Vraiment super
J’adore
La nouvelle mise a jour est super !
Wow !
Super
Web server access not working
This app is awful. Have had problems keeping connected for the last year. Now the web server access has a yellow question mark and I can’t get in at all. Does me no good!!!! Will it be fixed????
Response from developer
You can now update to the new version.
Heat pump is great, app is terrible
Back in August 2022 I spoke with the tech at Nirvana who said a revision to the app was in beta and would be released soon. Hasn’t happened yet. The current app is awful - doesn’t work most of the time, and when it does actually change the settings on the pump it sometimes takes two or three tries to do it. Let’s get that new app out there, this pump deserves so much better than the terrible app it currently has.
Show more
