Satisfied
May God be whoever is it that brought this innovation.
May God bless Nigeria.
May God bless Nigeria.
Really swift app
To be fair , I have heard a lot of concerns saying the capturing takes time but honestly it took me less than 15 minutes to finish up
Ben
I have heard people complaining about this app. Everything one worked out in one try.
Great Update
Had difficulty with previous app capturing my fingerprints, but the new update made the process much easier and seamless. Thank you!
Inefficiency na the logo🤦🏽♀️😏
Just a heads up that the support contacts: virtual chats, email address and even phone number are all for decoration! Not even a single source to get back to when having issues😠
I even asked someone in Nigeria to dial the support contact number but the experience was the same and it wasn’t going through.🤦🏽♀️🤦🏽♀️
I even asked someone in Nigeria to dial the support contact number but the experience was the same and it wasn’t going through.🤦🏽♀️🤦🏽♀️
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App doesn’t work
This app is an absolute joke. You ask for support no response via email, chat or anyway whatsoever. Appointment dates are next year and no help of any sort. My Grandma is due to apply for her British visa, next month, we have not been able to get her a Nigerian passport as required. This is a nightmare of an app. Scrap it or make it work
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Great App
Improve user experience and quick and easy to use and simple to understand. The Biometric capture experience was seamless with the upgrade.
Emeke
Worst app so far, stuck for days now and their technical support team is the worsted or any name more bad than worst
A great app. This one works!
I was very skeptical at first based on other reviews but I decided to give it a try. In less than 10minutes my fingerprints are live-capture were verified. And the payment went fast as usual.
I would say that, a user’s experience is based on phone camera quality, strong internet connection and good lighting.
Obviously there is room for improvements.
I would say that, a user’s experience is based on phone camera quality, strong internet connection and good lighting.
Obviously there is room for improvements.
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Inoperative
App does not work. Nigeria, we can do much better than this!
Works like a charm.
If the scan is failing
1. Wash your hands the water helps make your print more visible
2. Use natural light. Don't do it indoors or at night. All fingerprint scores must be at least 50
1. Wash your hands the water helps make your print more visible
2. Use natural light. Don't do it indoors or at night. All fingerprint scores must be at least 50
Ridiculous
The app signs me out whenever I submit all fingers for verification and that means starting over again, even when taking pictures under direct light or natural light is difficult. Can we get something right in this country for once? Despite the billions collected to build this, we still experience so much stress, difficulties and anxiety for something that should be easy. Nothing works! So many glitches.
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Not Good Enough
Can we just get one thing right as a country? The process is tiring to do. Minister Tunji Ojo I know you stand for excellence but this app is not even mid. I tried to chat for help the message dropped and no response and it was indicated that it a 24 hour service. Can you second people from the private sector who knows what it means to run an efficient system to take change of this app. At least for the sake of diaspora Nigerians who don’t have the luxury of going to passport offices like we would have done of we are in Nigeria.
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Trash App
Improve your service overall before attempting to build a trash app
Frustrating!
I don’t know which is worse; the app itself or the complete abandonment people face when they need help. The app barely works, support is nonexistent, and complains seems to be disappear into a void. A service this important shouldn’t be this frustrating! It just doesn’t make any sense!! Nigerians deserve better!!!
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Worst App in the History of Mobile Apps
This is probably the worst mobile app ever created. Absolutely ridiculous as nothing works. Anyways, what do I expect?
What a waste
Such an incredibly difficult app to use. Still ended up going to London. Crazy!!!
Fraud alert!! The most useless app ever.
Don't download or try this process of renewing your passport with this app. You'll be frustrated. Right now, I have lost 243$ to this fraudulent process. Stay safe
No words!!!!!
The app does not work. Simple.
I have tried MULTIPLE times since last year, last year oooo, since last year to create a profile on the app without success. After filling in my details, i is click the green button and it NEVER takes me to the next page. After some time, the green button goes from dark green to pale green, even with all my details files in.
Also, phone number does not take any country code other than +234, and the gender and date tabs always have issues with reflecting what you selected. Why I mean is this, if you are male and you select male as your gender, it will not take. It will remain blank for a very long time. Same with the date of birth- it doesn’t readily reflect one’s selection of month, day, and year.
After several calls to the embassy, and emails to both the embassy and the email on the app, and no response received, Alas!!! I’m still unable to CREATE A PROFILE in order to proceed with the contactless passport renewal.
I have tried MULTIPLE times since last year, last year oooo, since last year to create a profile on the app without success. After filling in my details, i is click the green button and it NEVER takes me to the next page. After some time, the green button goes from dark green to pale green, even with all my details files in.
Also, phone number does not take any country code other than +234, and the gender and date tabs always have issues with reflecting what you selected. Why I mean is this, if you are male and you select male as your gender, it will not take. It will remain blank for a very long time. Same with the date of birth- it doesn’t readily reflect one’s selection of month, day, and year.
After several calls to the embassy, and emails to both the embassy and the email on the app, and no response received, Alas!!! I’m still unable to CREATE A PROFILE in order to proceed with the contactless passport renewal.
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Biometric Failure
A very bad app