This app is a scam
Response from developer
Dear Client, We’re very sorry to hear about your experience and apologize if anything felt unclear or misleading. Transparency is very important to us, and we truly appreciate you bringing this to our attention. Please note that subscriptions, free trial eligibility, charges, and refunds are managed directly by Apple through the App Store. Free trials are typically available once per Apple ID, and eligibility is determined by Apple. If an Apple ID is not eligible for the free trial, Apple may proceed with the paid subscription option according to the App Store subscription terms shown during checkout. If you believe you were charged unexpectedly, we kindly recommend contacting Apple Support to request a refund, as Apple handles all billing and refund requests directly. We also sincerely appreciate your feedback about our UI and copy. We will review the subscription screen carefully to make sure the trial and billing details are as clear and transparent as possible. Please contact us at support@nolog.app so we can look into your case and assist you further. Best regards, App Developers
abonnement
Response from developer
Bonjour, Nous sommes désolés d’apprendre que vous avez été débité immédiatement alors que vous souhaitiez essayer l’essai gratuit de 3 jours. Nous comprenons parfaitement votre frustration. Veuillez noter que les abonnements, les essais gratuits, l’éligibilité aux essais et les paiements sont gérés directement par Apple via l’App Store. L’essai gratuit est généralement disponible une seule fois par identifiant Apple, et l’éligibilité est déterminée par Apple au moment de la validation de l’abonnement. Si vous pensez avoir été débité de manière inattendue, nous vous recommandons de contacter l’assistance Apple afin de demander un remboursement, car Apple gère directement les paiements et les remboursements. N’hésitez pas à nous contacter à [support@nolog.app](mailto:support@nolog.app) afin que nous puissions examiner votre situation et vous aider davantage. Cordialement, L’équipe de développement
Shady
Scam
Response from developer
Dear Client, We’re really sorry to hear about your experience. We are committed to delivering a reliable and transparent service, and we’re sorry to hear that your experience fell short of that. Please note that subscriptions are managed directly through Apple, and charges are processed according to the App Store’s subscription terms. Free trials are typically offered once per Apple ID. If you have previously used a free trial, even on the same account before, the system may automatically activate the paid subscription instead. If you believe you were charged unexpectedly, we kindly recommend contacting Apple Support to request a refund, as they handle all billing matters directly. We truly value your feedback and would sincerely appreciate the opportunity to understand what may have gone wrong with the service. Please feel free to contact our support team at support@nolog.app so we can carefully review your case and assist you in resolving the issue as quickly as possible. Best Regards, App Developers
