Creepy Avitar
Response from developer
Hey, we’re sorry the avatar made you uncomfortable, and we appreciate you being honest about why you stopped using the app. We understand that certain visual patterns can be genuinely distressing. We’ve shared more context in our statement here: https://intercom.help/noplex/en/articles/15949321-trypophobia We’re actively exploring new visual directions, and we’d love to connect and show you some of the ideas we’ve been working on, if you’re open to it. Your feedback could help us create an experience that feels better for more people.
An anxiety app that causes anxiety
I reached out to them. They said that users have complained. But they “love their mascot”.
Their planned fix is a neutral app icon, but what about the globs of eyeballs waiting inside the app?
It makes you wonder about their supposed mission if this simple thing is the hill they want to die on.
Good luck choosing a mascot over the sensitive population you claim to want to serve.
Getting an app developed & launched with enough users is hard enough. You’d think they’d want to reduce user friction as much as possible. But I guess not.
Response from developer
Hey, thank you for raising this with us again, and for speaking with our team previously. We’re sorry that the visuals in NoPlex caused anxiety. That is the opposite of what we want the app to do. We’ve shared our statement on this here: https://intercom.help/noplex/en/articles/15949321-trypophobia Since we last spoke, we’ve continued exploring alternative visual and mascot directions. We’d like to invite you to reconnect with us and take a look at the ideas we’re working on. If you’re open to it, please contact us at support@noplex.ai and we’ll share the directions under consideration and welcome your honest feedback. Thank you.
They lock a bunch of stuff behind an extremely expensive subscription
Response from developer
Hello, and thank you for the feedback. NoPlex is completely free to use, so I get the sense there may have been a misunderstanding. If you didn't have a chance to explore the app, it's easy to mistake our optional upgrade screen for a required paywall, but it isn't. NoPlex is designed to grow with you, and until you're ready for more advanced features, the core experience remains free. Our annual NoPlex+ plan works out to about $6/month. We understand that isn't the right fit for everyone, which is exactly why we offer a free version that includes the vast majority of the app's functionality. Some of the features included with NoPlex+ are: * A 1:1 onboarding session * Creating tasks directly from screenshots and photos * Unlimited tasks, recurring tasks, and routines * Up to 25 Supporters to keep you accountable * Web access so you can use NoPlex from anywhere * ...and more I hope this helps clear things up. You also have an open invitation to chat with me. If you'd like to discuss your experience or your goals, I'd genuinely love the opportunity. Thank you for your time.
Click Bait
Use iOS Notes instead.
Response from developer
Hello - thanks for trying out NoPlex. To be clear we do maintain a completely free version of NoPlex to use forever. Our NoPlex+ subscription page that you encountered is optional as well. We do offer more features with our paid NoPlex+ subscription but again it is optional. I am hopeful that you even tried NoPlex before rating it one star. If you would consider trying NoPlex again I would be happy to talk with you more about what unique opportunities we provide and how we far surpass the Notes app. Look forward to talking with you soon.
Terrible App
Response from developer
Hello - thank you for trying NoPlex. We have further investigated this and do apologize if any of our notifications were missed. We utilize daily notifications and emails combined with the Apple warning message prior to being charged. A full refund has been issued via Apple. You can use NoPlex for free and hope you continue to do so. We would be happy to talk with you further to ensure you are set up for success. Look forward to hearing from you.
