Not user friendly
Very difficult to do a Remote Cheque Deposit, the app seems confused, and seems to time out, then tries again, then times out and tries again…? They probably want you to come to the branch so they can charge more service fees! I don’t know why the app has a 4+ rating?
Poor transition
Poor!
Dislike
Do not like this format offered for online banking since the switch from Copperfin. Disorganized, mix mash of my accounts. Looking to move elsewhere!
Awful app
This app sucks. End up with a white screen most times. Very inconvenient!!
Onward and upward
After some hiccups with the change over things are running pretty smoothly now. Look forward to more buying and lending power with 29 locations across NWOntario. Thanks to the great staff that fixed the glitches.
Carry on !
Carry on !
Why?
Why possibly make it worse than it was
My accounts don’t even have the same names
This was a fail
My accounts don’t even have the same names
This was a fail
Account names
It used to show my wife’s and son’s accounts separate so I knew which accounts were mine. Now it just shows them all together.
Balance is on initial display impossible to set up
Once again, a program written by a programmer, not for regular people
Unreliable
9 times out of 10 when I try to log in I get a blank screen. I try multiple times and it just won’t let me in. Sometimes I have to wait up to a couple hours to be able to access my account
No access
Will not load- the screen is just white. Bug needs fixing
Transfers
When I’d like to transfer from my account to my credit line it should work?!
On-line app
It takes forever to tap so it will open. Before you only needed to tap once but now it’s at least 10 taps before it actually works for you.
E-transfers
I do not understand why it takes 25-30 minutes to send an etransfer. Every other bank is instant.
Service charges
December 31 I was charged$4 for service charges and then I was looking at my savings December 29th I was charged $10 for transferring money into my own account. Please make sure and check your account to see how much Northern credit union is taking from you without sending you a letter or even notification that they’re digging around in your savings be aware of this company end of this app. I was recently told they can take up to $25 out of your savings account for transaction fees and even though transaction there till still taking five dollars out of my savings account account every month I’m curious as well as I’m a disabled client. I wasn’t told or warned that there was an extra charge in your savings account when transferring fees from your savings to your checking. I have $480 that was taken out of my account without my permission or my knowledge meant in the last year for transaction fees that were up to $$20 for each transaction I make I’m disgusted as this behaviour as a person that holds an M federal government and is recognized as a disabled person. I am confused why my joint account person wasn’t notified of the problem that I was having or it wasn’t mentioned to myself. I’m with the service dog and I’m not able to run up there every time they have a problem, but I would’ve like to be that I wasn’t able to make more than one transaction from your savings to your checking because you will be penalized with $20 every time you do it I think acts like this should have instructions on telling you on what you’re doing wrong but unfortunately, it doesn’t and it is costing me ever dealing with Northern credit union again because in one month I will be moving all my GICs, my savings and my checking to new banking institution like RBC that doesn’t charge outrageous prices to top up your account. And they are notified and recognize me as a disabled client and called to check up on me. And have me come in their office so they can explain to me things that I am doing wrong or things I need help with disable people shouldn’t have to jump through these types of scams that Northern credit union is offering.
Show more
Service charges
December 31 I was charged$4 for service charges and then I was looking at my savings December 29th I was charged $10 for transferring money into my own account. Please make sure and check your account to see how much Northern credit union is taking from you without sending you a letter or even notification that they’re digging around in your savings
Show more
Staff Assistance
The employee that helped me with the account glitch at the branch office was very personable and knowledgeable. It was at the ThunderBay branch on Red River Rd
Needs Work
App keeps telling you “Error Processing Your Request. Please Try Again Later” 83 times a day. Praying this gets fixed soon especially if developers are getting paid to keep this working properly.
Update broke the app
I was forced to do an update a few weeks ago and haven’t been able to log in since. Please test what you have before deploying updates. I thought there would be a fix by now.
TTaraniuk
New site seems speedy
Password
I would give a five star but I don’t like that I have to put in my password every time. I wish there was the face recognition to sign in.
I do love the new look!
Thank you,
I do love the new look!
Thank you,
