Instructions fail
Installed app. Went to iOS Settings per instructions, but Settings did not contain what app said. Latest iOS.
Disappointing and Ineffective Customer Support
I had an extremely frustrating experience with Norton’s live chat support while trying to resolve an issue with Norton 360 Security & VPN, Norton VPN App, and Norton Ad Blocker.
• I was in a support chat for nearly four hours (22:11 GMT+5 to 01:43), yet my issue was not resolved.
• Multiple agents left the chat immediately after being assigned, leading to unnecessary delays.
• Responses were slow and repetitive, and at times, agents contradicted previous statements, making the experience confusing.
• During the chat, I noticed changes in my Norton account settings that I did not initiate. When I inquired about it, the agent did not provide a clear explanation and instead redirected the conversation.
• Eventually, I was told that because my purchase was made through the iOS App Store, Norton support could not assist me and that I should contact Apple instead.
This experience was highly disappointing, and I did not receive the level of support expected from a service focused on security. If reliable and effective customer support is important to you, consider this before purchasing.
• I was in a support chat for nearly four hours (22:11 GMT+5 to 01:43), yet my issue was not resolved.
• Multiple agents left the chat immediately after being assigned, leading to unnecessary delays.
• Responses were slow and repetitive, and at times, agents contradicted previous statements, making the experience confusing.
• During the chat, I noticed changes in my Norton account settings that I did not initiate. When I inquired about it, the agent did not provide a clear explanation and instead redirected the conversation.
• Eventually, I was told that because my purchase was made through the iOS App Store, Norton support could not assist me and that I should contact Apple instead.
This experience was highly disappointing, and I did not receive the level of support expected from a service focused on security. If reliable and effective customer support is important to you, consider this before purchasing.
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Not as good
I am still getting ads and I did what it said to correct it but it was already set the way that you asked. Now what
Data selling?
App doesn’t work, did I just leak all my personal info for a ad block that doesn’t even work? Possibly. What a shame. A sham.
Doesn’t work for my device
After all steps, it does nothing.
