勝手に強制クラウド化、ローカル使用不可
アプリを更新したら立ち上げ時に強制的にクラウドアカウント設定を求められ、設定しないと閲覧すらできなくなりました。昨今クラウドからの情報流出が相次ぐ中、無駄にアカウントを作ってデータ漏洩の危険を増やす気などさらさらありません。アカウントを作った後にクラウドをオフにすればローカル使用も可能という「言い訳」があるのでしょうが、アカウントがあること自体が情報漏洩のリスクです。「リマインダー」と称していますが、選択肢がない以上、望まないサービスへの強制的な誘導です。
クラウドアカウント設定を回避できるようにならない限り使うつもりはありません、というか使うことができません。iCloudを使いたい訳ではありません。ローカルのみで使用したいだけです。使用条件の一方的な変更なのでAppleに返金を要求します。
クラウドアカウント設定を回避できるようにならない限り使うつもりはありません、というか使うことができません。iCloudを使いたい訳ではありません。ローカルのみで使用したいだけです。使用条件の一方的な変更なのでAppleに返金を要求します。
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Response from developer
率直なご意見をありがとうございます。ご不便をおかけして申し訳ありません。iCloud をそのままお使いいただけます。Notability の「設定」を開き、「アカウント」をタップして、「Notability Cloudのリマインダー」をオフにしてください。これでリマインダーが止まり、予定されていた移行も止まりますので、ノートは今の場所に残ります。確認の文言がリマインダーにしか触れていないというご指摘は承知しており、その文言は担当チームに伝えます。サインイン画面を越えて「設定」に進めない場合は、その画面で「お困りですか？ お問い合わせ」をタップし、このレビューについて触れてください。担当者がお手伝いします。 Thank you for the candid feedback, and we are sorry for the trouble. You can stay on iCloud. Open Settings in Notability, tap Account, and turn off Notability Cloud reminders. That stops the reminders and it also stops the scheduled move, so your notes stay where they are. We hear that the confirmation only mentions reminders, and that wording is going to the team. If you cannot get past the sign in screen to reach Settings, tap Having trouble? Contact us on that screen and mention this review, and a person will help you.
Risky to use - could lose all your notes
Note: I “contacted support” via the app with this exact complaint and was met with an automated/bot response from “Fin” asking me to do the things I mentioned doing below.
Suddenly, without my consent, all of my notes were uploaded to the cloud as opposed to stored on my device. Now every time I need to access a note, it has to be downloaded, and off late the notes take forever to download/don’t open. The loading screen shows for five minutes, followed by the unable to open notification. I have followed every protocol and advice available online and in the App Store reviews, my Wi-Fi works fine on every other app and device, none of my devices are on Low Power Mode or lack storage, I have tried restarting the app, but still, I am unable to open my notes. It has been extremely frustrating and annoying experience using this app over these last few months, especially given that I have been using it for almost 5 years now I would appreciate some advice, advice, or progress towards reconciling this issue.
Suddenly, without my consent, all of my notes were uploaded to the cloud as opposed to stored on my device. Now every time I need to access a note, it has to be downloaded, and off late the notes take forever to download/don’t open. The loading screen shows for five minutes, followed by the unable to open notification. I have followed every protocol and advice available online and in the App Store reviews, my Wi-Fi works fine on every other app and device, none of my devices are on Low Power Mode or lack storage, I have tried restarting the app, but still, I am unable to open my notes. It has been extremely frustrating and annoying experience using this app over these last few months, especially given that I have been using it for almost 5 years now I would appreciate some advice, advice, or progress towards reconciling this issue.
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Response from developer
Thank you for writing, and we are sorry for the trouble, and sorry too that reaching out has not fixed it yet. Notes that sit on downloading, or that reload every time you open the app, is a known problem and one our team wants to see on your device rather than guess at. Please make sure Notability is updated to the current version, then leave the app open with the device charged and connected for a while so it can catch up. If notes are still not coming down after that, reply on your existing conversation with our support team, or open Settings in Notability, tap Help, then Contact Support, and mention this review, so that a member of our team picks it up with the sync report the app attaches and stays with you until it is resolved. If the form inside the app will not go through, our help center at https://intercom.help/notability reaches the same team.
Great app and great support
I’ve had Notability for many years as a Classic User and I would be lost without it. It’s generally easy to use all it’s aspects. I’ve had a few issues mainly where I’ve needed help understanding tools or where I’ve made mistakes needing correcting. The Support section always provide prompt help to sort out issues.
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iPhone Duo Blank Space!
As nice as it is that this has been updated for the new iOS and iPhone duo, it is very annoying that there’s always the massive right bar on the side. It is totally unusable space with no menus and no utility. It makes the small screen completely useless for notability, and the large one only useful in portrait mode. Please remove this and let the space be usable! Goodnotes does not have this limitation.
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Contacting customer support was a nightmare
I love using Notability for studying, but this ordeal was a rollercoaster. One of my notes disappeared. It wasn’t in recently deleted or in unfiled notes, and it was over 60 pages’ worth of work. I went online and followed all the steps to try and recover the note, but nothing was working. There was one option I could not try, which was to search iCloud Drive. There’s no option for me to search iCloud Drive within the app. However, when I searched for the note using my Mac’s Spotlight search, it showed that the file existed, but Notability wouldn’t allow me to open it. I emailed support, and it was an AI bot that couldn’t understand “there’s no option for me to search iCloud Drive,” even though I repeated myself multiple times, submitted images and a screen recording for proof. It responded a whole day later, asking if I found it. No, I did not. Thankfully, my laptop backs up automatically, and I was able to find an older version of the note, but I lost about 6 pages of work. Genuinely so upset.
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Used to be good, now it sucks
Endless popups about further upgrading and spending more money. Sucks at syncing across devices. Takes forever to load docs when you open it. Was better before all the AI garbage was added.
Vraiment Bien
C'est vraiment bien j'adore
AMAZING
Solved all my needs, and when I encountered a glitch and reported and asked for help to the support team, they were super responsive, fast, patient, and solved my issue. Very impressive! I wish i had given it a try long ago
Good noting taking, bad Pro subscription
I’ve been using this app for several months now and I generally enjoy it. It’s not taking care of the audio recording and transcript features work well and a very helpful for keeping track of my university lectures. Unfortunately, my experience with the AI features have been disappointed whenever I try to use them i’m repeatedly told that the AI doesn’t have access to my notes which prevents me from using the features that are included in my pro subscription, considering the subscription price. I accept these speeches to work more consistently because the app has a lot of potential and the notetaking transcription features are genuinely useful. I hope the developers could address these issues as I would love to take full advantage of everything that I passed the offer for now it’s great not taking tool but the AI functionality has been a let down.
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Love it.
Love the app.
It’s Okay
Notability is a helpful and good app that is easy enough to do, but there are a few areas where it misses. Largely, Notability is a miss in the value section for me because they don’t update things that users request, despite people requesting it for years (ex., for years, users have requested an option to eliminate the page break in “seamless view” for things like drawing and math, and notability will not). The AI features are essentially useless, too. One area where notability shines is the ease in importing and exporting notes, as well as the cloud sharing between devices. I used notability for about 4 years in college and have used it as a teacher after college — it’s good but could be the best (but it’s not). One last note is that Notability does an excellent job of blending text and drawing with the Apple Pencil — one of the best Apple Pencil experiences to date as someone who’s been using one for over 5 years.
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Whiteboard feature
It’s good. But add a whiteboard feature, like how Goodnotes has it
Does not work as advertised
I am paying for the subscription. The audio transcriptions and Smart Notes stopped working for all notes. Also, I have the same account signed in to both my desktop and mobile apps, but the notes will note sync to any other devices. I sent an email to support and received no reply.
Lagging
A lot of issues with lag lately. Been using this app for years. Hopefully it gets fixed soon.
Not honest…
When I purchased the app 3 years ago, it was a full version for a lifetime. Now they named my version classic and they don’t give me the new features. That’s dirty. At the beginning they were generous… They could at least give an option to buy new features. I hate subscription will never go that direction. Check Colla app, better, cheaper…
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Frustrating for legacy users
I’ve had notability for over a decade, and when notability started to offer the paid model, users from the beginning were told we would not need to upgrade to a paid model. Now, I’m constantly met with screens prompting me to create an online account. I don’t need upgrades; I can backup my data on my own via exporting. I’d just like to open the app and have it work.
Do better, notability developers!
Do better, notability developers!
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Mostly good with some very annoying aspects
Meh
Notability
C’est très bien pour prendre des notes mais tu a besoin de payer pour avoir au dessus de 5 dossier/ note
Passed college with this
NGL I would have failed some of my classes at Texas tech if I did not have this damn app, Five stars.
Great app but buggy
I’ve used this app for a while for my schoolwork and I love it. It’s amazing and I’d give it five stars but I have a few suggestions that I think would make it amazing. First: the apps been buggy recently and whenever I zoom in or out it automatically brings me all the way back up to the first page. Second: a mirror function would be great, yes you can always just hit mirror horizontally or mirror vertically but you should add a like drawing guide where it mirrors whatever you draw or write across a line or multiple lines. Third: add a blending tool, so you can color here, then color over here then blend the two together to make an in between so it moves from one color into the next more easily. And my fourth and final suggestion: keep doing what you’re doing cause it’s amazing and you are greatly appreciated
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