Note Taking Express User Reviews

Name: Note Taking Express
Rating: 2.3125 (32 reviews)

Note Taking Express

MESSENGER PIGEON LTD

📚 Education

📊 Productivity

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Love

I have multiple disabilities, one of them being deafness and another adhd. This app makes a world of difference and for 4 lectures, my notes were delivered the next day. So grateful.

Sarah_0409

2 years ago

Response from developer

Hi Sarah, Thank you for the positive feedback. We're happy to hear that you love our app!. Sincerely, Chad (Student Support Ambassador)

Fix the bugs!!!!!

In my accommodations this is the app that I must use and over the last three weeks I have noticed a ton of bugs. I want to start off with how disappointed I get when I see that the app hasn’t been updated in at least a year not even a update for bug fixes. Secondly I have lost so many recordings due to the recording being unexpectedly stopped with no explanation, this is while I am in do not disturb mode which turns off all notifications. When this happens it will record for a couple seconds or a couple minutes and then stop and in turn I lose the ability to review the lecture and the next time I’m watching my phone like a hawk to make sure it is still recording. The last thing is I would like to access my recordings and notes across all my devices, if I’m logged into the same account on my iPad I should be able to access the recordings and notes that I had on my phone. I know this is a lot but fixing the app will make me actually enjoy using it.

662446

2 years ago

Response from developer

Hi there, Thank you for your feedback. We're sorry to hear that you're experiencing some issues with the app. Can you please contact us at support@habitatlearn.com so we can help resolve these issues. Sincerely, Chad (Student Support Ambassador).

Not user friendly

I have recordings uploaded to the NTE website but they are not accessible through this app. It’s would be nice to be able to review notes and recording using my phone when I’m not at my laptop. Overall I will probably not use this app that often.

BONAFIDE BAILEY

3 years ago

Response from developer

Hi there, Thank you for your message. Can you please e-mail us at support@habitatlearn.com so we can help resolve this issue for you. Sincerely, Chad (Student Support Ambassador)

It’s okay…

I mean the app is cool, just takes forever. I had an exam due and out of 12 lectures, I only got four returned in a span of three weeks. It takes forever. I had someone call me and lost all the recording so it was really frustrating.

Niki_R^.^

3 years ago

Response from developer

Hi Niki, We're happy to hear that you like our app. If ever there are delays, please reach out to us via the chat widget so we can look into this matter. Mobile calls will interrupt a recording so we suggest that you switch your mobile device to airplane mode while recording (please ensure airplane mode is switched off after the recording has been made so that it can sync). Sincerely, Chad (Student Support Ambassador)

Take forever to get your notes

Every time I record my lecture it take more than a week to get 1 recording. Im constantly emailing customer service and tell me they will fix it but they never do. I’m still missing a lot of my notes. Bad app!

Kassy4479

3 years ago

Response from developer

Hi there, Please reach out to our support team via the live chat widget so we can help you with this. Sincerely, Chad (Student Support Ambassador)

Awful app

I tried to submit my lecture but it said it was too long and Ingave to pay for WeTransfer? Absolutely not.

potato dance

3 years ago

Response from developer

Hi there, Thanks for your feedback. We recommend a recording to be under 2 hours in duration, if you need to record longer than this, suggest that you do a part 2 (ie. stop and save the first part and then start a new recording). Hope this helps. Sincerely, Chad (Student Support Ambassador)

Keeps crashing at the beginning of lectures, delay getting notes back

I have had this app for two weeks and already have had it crash during 4 of my lectures. The app will stay open but stop the recording 20s-60s after initiating recording. I didn’t know that it crashed each time it’s happened so far, so I didn’t end up getting a recording of those lectures which is vital to me doing well in my upper division science classes.

I need this to be functional for my disabilities.

Also I’ve had a total of 7 lectures go beyond 48 hours to get a return of requested notes. 6 of which were ordered more than a week ago and have not come back to me. It’s really disappointing because I have an exam on Monday and this app so far has not been a reliable study tool for my exams.

wenchipoo

3 years ago

Response from developer

Hi, We’re sorry to hear that you’ve experienced technical issues with our app, thanks for bringing this to our attention. Our tech team is looking into this problem as we’ve had a few reports of this happening; we hope to have an update to resolve this issue very soon. With respect to not meeting your turnaround time, we have recently hired more notetakers to ensure that this doesn’t happen moving forward. Please reach out to our support team so we can look into your notes and have them prioritized for you. The best and fastest way to contact us is via the NTE chat widget; our support team will be happy to assist you. Sincerely, Chad (Student Support Ambassador).

Incredible waste of time

I was assigned this tool in college, but it is absolutely horrendous. It is slow, it never delivers my notes in 48 hours like it says it will, it often takes weeks. The team is responsive but is very slow in responding. The notes are also often messy and in a confusing arrangement that is hard to follow, the bullet points used are unnecessary and some of the information recorded by the student or user is often not on the notes recorded down by the note taker.

Via Lin Coredor

4 years ago

Response from developer

Hi Via Lin, We’re sorry to hear that your experience with our app wasn’t satisfactory. With respect to not meeting your turnaround time, we were certainly experiencing a higher demand for notes which caused some delays but I’m happy to report that we're back on track and delivering notes on time. As for your quality concerns, if ever this occurs, please don’t hesitate to reach out to our support team so we can investigate your substandard notes and provide you with a revision. The best and fastest way to contact us is via the chat widget; our support team will be happy to assist you. Sincerely, Chad (Student Support Ambassador)

Slow delivery times

So far this app is off to an unfortunately terrible start.
I submitted 3 recordings to be transcribed, and it took two days longer than the promised 48hr window.
I contacted the chat support who was less than concerned and said they are “working on it”. After persistently telling this person that it’s been well past the timeframe, my notes were delivered to me about 4-6 hours later.
Two of the recordings had barely a few sentences written, and the 3rd was great.
Well I submitted another request 4 days ago, and still haven’t received them.
So once again, it’s been double the amount of time it was supposed to take, and I’m already about to have my next class again without the notes from the previous week.

Waste of time and money. Don’t bother.

Pbzmt

4 years ago

Response from developer

Hi Pbzmt, we're really sorry that the service you've experienced so far has been poor and frustrating. Our sincerest apologies with the recent delays in turnaround time, we've been experiencing much higher demand than expected and in future we will aim to give customers greater forewarning of likely delays if the situation should arise again. Likewise, I'm sorry to hear only 1/3 of the notes you requested were of an acceptable standard – please reach out to support@habitatlearn.com and we can have those notes redone for you. Our quality assurance team will be made aware of the issue meanwhile. Sincerely, Tom (lead developer).

Bad service

Recently my orders were taking way too long to receive. Customer support live chat also takes too long to connect to an agent. My orders usually say will be delivered within 48 hours but that doesn’t seem to be the case anymore.

qpqpwpwlwwq

4 years ago

Response from developer

Hi qpqpwpwlwwq, we are very sorry about the recent delays in turnaround time, we have been experiencing much higher demand than expected and in future we will aim to give customers greater forewarning of likely delays if the situation should arise again. If you'd like to pursue the issue further please email us at support@habitatlearn.com. Sincerely, Tom (lead developer).

Highly recommend

I’ve been using this app for a while now through my colleges accommodations. The interface is very easy to use and the team is amazing at getting notes to you in a timely manner. The notes are always thorough and delivered in the time period given: almost always earlier actually. My one qualm is that sometimes I’ll hit start recording and it’ll start but when I pick up my phone at the end of class it’s no longer recording. Unsure if that’s on their end or my phones end. But other than that the app has been great and I recommend it to colleges looking for something like this.

szan26

4 years ago

Response from developer

Hey szan26, thank you so much for kindly leaving a review, we're so pleased that you're happy with the app and the notes. I just wanted to confirm that our team is looking into the issue of the recordings stopping before the end of class – you're not the only one, I too have experienced this using the app. We hope to have a fix out as soon as possible. Thanks again! – Tom (lead developer).

Concern

So I was assigned to this app by college for my accommodations for my learning disability purpose I was using and I record one of my lectures and kicked me out and try to log back in and I’m typing back my school email and my password and I reset it but it still gives me the same message that my password and my email address that I entered are incorrect and I couldn’t continue recording my class lecture since I got kicked out from my account and it doesn’t let me log back in. And my lecture that I recorded is in their

The honest truth this app need a lot of improvement and a lot of bug fixes made into this app

haro6789

4 years ago

Response from developer

Hi there haro6789, I'm so sorry that you were logged out while recording and now you aren't able to get back in, that's not good at all! Thank you for raising the issue, the development team will take a look and make sure the app doesn't kick users out of a recording session going forward. In the meantime I'd like to help you gain access back into your account, would you be able to send our customer support a message here please: https://notetakingexpress.com/chat or, if you'd prefer, you can also reach me directly by email at nte-mobile-app-dev@habitatlearn.com

good but seriously flawed

i got this app as part of my accommodations in college for my learning disorder. when it does what it’s meant to its an excellent app and the notes i receive are top notch, but sometimes it will just delete my recording and there is nothing i can do to recover it.

there should be an update where we are able to save the recording periodically and go back and add to it later. if this is not possible, we should be able to upload audio recordings from other apps such as apple voice memos, since this one clearly cannot be trusted to save our valuable recordings. i’m writing this in class as i’ve just lost over an hour of notes without even closing the app.

please fix these bugs because this has the potential to be the perfect app.

i miss spotify

5 years ago

Response from developer

Hi there, thank you so much for reviewing our app and providing this feedback. We're really sorry to hear that you've lost your recordings, that's totally not okay! I'd really like to get to the bottom of this issue so that it doesn't happen again for you or anybody else, would you be able to help us by contacting devteam@notetakingexpress.com so we can explore the issue further please, it'd be a great help. Really appreciate the suggestions on saving recordings periodically and being able to add to them later, that's a great idea! Thanks again and I hope to hear from you – Tom (Lead developer)

Do not depend on it.

Between the bugs of the app and the website plus the turnover time for getting notes, I would not depend on this app. For instance, I will request notes and it will say that my request has been placed and will show a clock icon beside those notes to indicate that you will be waiting on the notes . Then I’ll come back to the app the next day and see that I have to hit the request button again. And if you don’t request them again, you will not get your notes (took me a while to figure this out). So I’ve had some notes that I will not receive until 2 weeks later- which is not beneficial for when you have multiple tests and quizzes over time and require those notes to study for those assignments in a timely fashion. If you contact their email, they will try to respond but between the 2 weeks and waiting on slow emails, your test will probably have already passed.

When excluding these notes that take a long time to receive, the normal average time it takes for me to get notes is 2-3 days (if requested during the week days excluding Friday). Thus, my advice would be to have a back up and do not rely on this service.

Nancy20171172

5 years ago

Response from developer

Hi Nancy20171172, I'm really sorry about the experiences you've had using our app; having to request notes twice – alongside all the waiting – is super frustrating! Thank you so much for bringing this to our attention. My name is Tom and I'm the lead developer for the app; If you have the time could you please send us an email saying hello to devteam@notetakingexpress.com – I'd really love to get to the bottom of these issues and your help would be really appreciated. In the meantime we will do our best to improve the app based on your feedback so that our users feel they can depend on our service. Thanks again! - Tom

Login Fails

I try typing my login info correctly multiple time and it keeps saying it’s not. I go back on the laptop and it works fine. Might wanna fix this.

sharkbait1245

6 years ago

Response from developer

Hi sharkbait1245, sorry to hear you were unable to login. Have you had any success logging in since you wrote this? If you are logging in using your account username, could you please try with your email address associated with your Note Taking Express or NTEHub account instead please? If still no luck, please do contact us at info@notetakingexpress.com and we will look into this further for you. Kind regards, Tom (Update) Hi sharkbait1245, after looking into this a bit further I can confirm there was a login issue, thank you for bringing this to our attention. I believe the issue has been rectified now. Please do try again, and as above, if still no luck please contact us and we can help further.