It was a great app, but support s terrible
I loved this app and recommended to Los s of people - but recently had an issue where couldnt share the pdf and it also logged me out I tried to log back in and can't saying already registered to that so I have a paid service that I can't access and worse that Thar support do not reply to emails please avoid. There is no login button or restore purchases so caught in an endless loop - I am running the latest version
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Response from developer
Hello. We're sorry to hear you're having an issue with your lifetime subscription. Please ensure you are logged into the same account you used to make the purchase and then use the 'Restore Purchase' button, usually found in the app's settings menu. If the problem persists, please contact us by email.
Stay away
Worked great for the trial.
Since I paid:
-Took notes in other languages it said were “not supported” even though all meeting were English and would not let me access.
-stopped letting me log in.
I have reached out to Apple, but because I am beyond the refund time, they will do nothing. I have reached out to the developer, with zero response. Very upset because based on the trial, I paid $90 for a one year subscription, and it has been wasted. Disgusting company.
* today they said it was updated and all the bugs were fixed. Liars…now there is music when I open the app, but I still cannot login or use it despite having paid for a one year subscription. The rage I feel for Apple and these developers is undescribable. I have emailed everywhere trying to get a refund or get it to work with not even a response.
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-developer response (finally) is inadequate. My issue is not with the payment, it’s the fact that I paid for the app and it does not work (I get an error notification every time I try to login “ provider-already-linked”) . I have reached out to Apple (many many times I’m actually surprised the app even still exists. I guess Apple takes no accountability) and it is too late to get a refund. Of course it worked until that. Horrible developer who made an expensive app that does not work, lies about it, and puts responsibility on apple.
* dear developer, YOUR APP THAT I PAID FOR DOES NOT LET ME SIGN IN. THIS IS NOT AN APPLE OR PAYMENT ISSUE AND I WOULD HAVE NO ISSUE WITH MY PAYMENT IF THE APP WORKED. THIS IS AN APP ISSUE. THIS IS YOUR ISSUE. FIX IT.
*update-even though they response now says it is fixed, it is not. Exact same issue.
Since I paid:
-Took notes in other languages it said were “not supported” even though all meeting were English and would not let me access.
-stopped letting me log in.
I have reached out to Apple, but because I am beyond the refund time, they will do nothing. I have reached out to the developer, with zero response. Very upset because based on the trial, I paid $90 for a one year subscription, and it has been wasted. Disgusting company.
* today they said it was updated and all the bugs were fixed. Liars…now there is music when I open the app, but I still cannot login or use it despite having paid for a one year subscription. The rage I feel for Apple and these developers is undescribable. I have emailed everywhere trying to get a refund or get it to work with not even a response.
**************
-developer response (finally) is inadequate. My issue is not with the payment, it’s the fact that I paid for the app and it does not work (I get an error notification every time I try to login “ provider-already-linked”) . I have reached out to Apple (many many times I’m actually surprised the app even still exists. I guess Apple takes no accountability) and it is too late to get a refund. Of course it worked until that. Horrible developer who made an expensive app that does not work, lies about it, and puts responsibility on apple.
* dear developer, YOUR APP THAT I PAID FOR DOES NOT LET ME SIGN IN. THIS IS NOT AN APPLE OR PAYMENT ISSUE AND I WOULD HAVE NO ISSUE WITH MY PAYMENT IF THE APP WORKED. THIS IS AN APP ISSUE. THIS IS YOUR ISSUE. FIX IT.
*update-even though they response now says it is fixed, it is not. Exact same issue.
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Quirky at Best
This app is great in concept. The transcription is pretty bad. It repeats a lot of words even if they weren’t spoken. There is no way to quickly delete old recordings. You have to go into each one. The ability to export the transcript to a pdf stopped working. Reaching out for support is difficult. The email address is buried in the FAQ section. There is no direct link to email them. This app has so much potential but it needs a lot of work!
Update: I have the latest version and the transcript export still doesn’t work. I also sent an email but have not received anything back. I can’t understand why you wouldn’t fix the app. What kind of business model is this to get a customer for one year then lose the customer due to poor performance and support? It’s a good way to go out of business.
Update: I have the latest version and the transcript export still doesn’t work. I also sent an email but have not received anything back. I can’t understand why you wouldn’t fix the app. What kind of business model is this to get a customer for one year then lose the customer due to poor performance and support? It’s a good way to go out of business.
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Response from developer
We sincerely apologize for these frustrations! 🛠️ The PDF export bug is fixed in the latest update. Please update Noteflow immediately! Our support issues are also resolved, and we
Great until it wasn’t
It worked great and then this week I recorded an extra long meeting (3 hours). When I went to choose Summarize the entire meeting disappeared. My email to support was returned undeliverable.
Started well then failed
The app for me started well but then went to update my subscription and that’s where things started to go wrong as it would not let me do any of the features despite me being charge 2 yearly subscriptions. At this rate I would avoid!!!!!
Response from developer
I am so sorry for this terrible experience! 🛑 Being charged twice & locked out is unacceptable. Please go to Noteflow Settings & tap 'Restore Purchases.' This validates your Apple ID receipts, unlocking your premium features instantly. Your money is safe; it's a sync issue. 📝
