Shocking how bad a service can be
Avoid Avoid AVOID this company at all costs - use your money somewhere else!!
Customer service
The quality and service of online chat is not to the standard expected and when they say that you will receive a call back it doesn’t happen
Very poor internet service
The internet service provided by Nova/Wind is really poor. Weekends in particular we have a very limited service and this makes it impossible to watch uninterrupted TV.
No point trying to use the internet on our phones.
The customer service is useless as they always tell you ‘We can do nothing’
Possibly the worst customer service I’ve experienced.
We only have Nova/Wind because there is no other option in our village.
Should Cosmote find a way to provide the service we would move without hesitation.
No point trying to use the internet on our phones.
The customer service is useless as they always tell you ‘We can do nothing’
Possibly the worst customer service I’ve experienced.
We only have Nova/Wind because there is no other option in our village.
Should Cosmote find a way to provide the service we would move without hesitation.
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Worst UI/UX experience
I don’t know if any stakeholder from nova has actually seen the app its self. I would be ashamed of having this app under my company. Please take a look at more modern examples for apps, or have Claude redesign your app as I am sure it would be better!
Load time
It takes ages to load my lines , 2mobiles and 1 landline . Not the greatest experience . Please correct the 1995 year in the notifications .
