Shocking how bad a service can be
Avoid Avoid AVOID this company at all costs - use your money somewhere else!!
Customer service
The quality and service of online chat is not to the standard expected and when they say that you will receive a call back it doesn’t happen
Very poor internet service
The internet service provided by Nova/Wind is really poor. Weekends in particular we have a very limited service and this makes it impossible to watch uninterrupted TV.
No point trying to use the internet on our phones.
The customer service is useless as they always tell you ‘We can do nothing’
Possibly the worst customer service I’ve experienced.
We only have Nova/Wind because there is no other option in our village.
Should Cosmote find a way to provide the service we would move without hesitation.
No point trying to use the internet on our phones.
The customer service is useless as they always tell you ‘We can do nothing’
Possibly the worst customer service I’ve experienced.
We only have Nova/Wind because there is no other option in our village.
Should Cosmote find a way to provide the service we would move without hesitation.
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Worst UI/UX experience
I don’t know if any stakeholder from nova has actually seen the app its self. I would be ashamed of having this app under my company. Please take a look at more modern examples for apps, or have Claude redesign your app as I am sure it would be better!
Load time
It takes ages to load my lines , 2mobiles and 1 landline . Not the greatest experience . Please correct the 1995 year in the notifications .
Unable to log
Ever since i got my credentials i tried many times to log in through mobile or pc and the website or application wont recognize my credential password or let me change it because my phone appears to be inexistent to the app, and now i am locked out for 24 hours…
Missing payments
I cannot find a record of past payments
BUSSINESS
Excellent service easy to use well done
Nice
Strong and good
Payment process
Please fix this payment method once and for all. Make it simpler with the card. I have to enter my card details every time, even though it’s already saved.
Poor service
Working remotely and losing internet without any notifications from Nova. Contacted the support and it’s takes long time to reach someone incompetent taking more time to send a poor message saying that they are aware about the technical issue. If you are aware, first notify us customers and secondly send your poor template answer quicker. You must provide better services as long as we pay the bills on time! Total disappointment + my router is already very slow as it takes about 7 minutes to synch. Thanks to Vodafone mobile I can work properly!
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congrats
this time done well
Extra GB
When trying purchasing extra GB unlimited for 30 days without automatic renewal each month is not possible. It’s only possible to purchase with an automatic renewal each month. Is this a trick to get this extra money every month regardless if I need the GB or not? I think so
The worst app…
First off…I just wanted to pay a bill…something that should take a few minutes…went to the website, didn’t work…tried different browser maybe that was the problem..nope, doesn’t work…then I figured I would try the app to pay the bill…horrible…this app is poorly designed just like their website,…it’s a thing with nova…good luck if you need to call customer service for help…the moment my contract is up, I’m switching companies…if could give negative stars for this app and nova as a whole I would…
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Not working properly
Is this App actually working? I am looking for an easier way to pay my bills, but this app always shows error no many how many times I try to reinstall.
Avoid this company, go for Vodafone
They are the worse company that exists. After exactly 12months the speed went from 12-13PMbps to 4mbps and i called to ask why as it was overnight and i got as answer: the coper in your area is consumed overtime... yeah the coper in my area got consumed overnight.
Additionally, tried changing from Vodafone to Nova my mobile number and they lied about the data being unlimited in Greece and also within the EU like i already had with Vodafone and i downloaded the App made an account and i see package data 50GB. i thought i signed up for unlimited... asked for a manager and she of course protected the employee saying that he informed me accordingly and maybe it was a language barrier... em... numbers are the same... i don't think the language barrier was the issue. changed back to Vodafone. Fiber from Nova came to my building. Made a contract Summer 2024. They said it will take 2-3 months to be completed. They forgot to put a box in my floor... They came to install it a week ago. Made a new contract and nothing has happened. Was told in 2 days will receive a new contract to sign and nothing yet. Oh did i tell y'all about the first fiber contract being a terrible experience as this company would not accept a local ID card and an international passport and an ID from a different country... i guess they have their own policy... Overall terrible experience. Reaching out to customer service takes ages... and it is rare to be served in English. They had an email and they removed it, it is only chat support now and if they call you for any requests you will make they will call for literally 5 seconds and then as soon as i say hi or Geia they hang up and then email saying we tried to call but no reply...
Since the change from Wind to Nova I think the good service they had once upon a time was taken by the wind... literally.
The level of anger and hate towards this company is so big i would like to make a Netflix series out of it called: "The Chronicles of Nova."
Shame on you...
Want to fix things? Email or call me.
Additionally, tried changing from Vodafone to Nova my mobile number and they lied about the data being unlimited in Greece and also within the EU like i already had with Vodafone and i downloaded the App made an account and i see package data 50GB. i thought i signed up for unlimited... asked for a manager and she of course protected the employee saying that he informed me accordingly and maybe it was a language barrier... em... numbers are the same... i don't think the language barrier was the issue. changed back to Vodafone. Fiber from Nova came to my building. Made a contract Summer 2024. They said it will take 2-3 months to be completed. They forgot to put a box in my floor... They came to install it a week ago. Made a new contract and nothing has happened. Was told in 2 days will receive a new contract to sign and nothing yet. Oh did i tell y'all about the first fiber contract being a terrible experience as this company would not accept a local ID card and an international passport and an ID from a different country... i guess they have their own policy... Overall terrible experience. Reaching out to customer service takes ages... and it is rare to be served in English. They had an email and they removed it, it is only chat support now and if they call you for any requests you will make they will call for literally 5 seconds and then as soon as i say hi or Geia they hang up and then email saying we tried to call but no reply...
Since the change from Wind to Nova I think the good service they had once upon a time was taken by the wind... literally.
The level of anger and hate towards this company is so big i would like to make a Netflix series out of it called: "The Chronicles of Nova."
Shame on you...
Want to fix things? Email or call me.
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Οι πληρωμές πάντα έχουν πρόβλημα και δεν εκτελούνται εξαρχής. Πρέπει να δοκιμάσεις 4, 5, 10 φορές μήπως και γίνει
Best
Best app great company Πάρα πολύ ευχαριστημένος καλά παιδιά όλοι εξυπηρετικοί εκεί για σένα όταν τους χρειάζεσαι
Needs improvement
Difficult to complete more that one payment in a row.
You need to type your phone number in order to login. Then you receive a 6 digit pin number by text for verification.
Complicated way to login.
You need to type your phone number in order to login. Then you receive a 6 digit pin number by text for verification.
Complicated way to login.
Mr Dennis Michael Hughes
ENGLISH PLEASE
