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Cool App
Response from developer
We're delighted to know you're having a great experience with our app. Thank you for your love and support. Your support is our motivation to move forward. We will continue to strive to release more high-quality content and continuously optimize platform features to provide everyone with a better reading experience.
L’application ne fonctionne pas
Livros sem finalização
Keeps asking me to log in
Response from developer
Thank you for your feedback! We sincerely apologize for any inconvenience or trouble this issue may have caused you. To more efficiently and accurately identify the root cause of the problem and complete the fix, please contact our dedicated customer service representative through the "Help Center" function within the app or by emailing support@novelago.app. Upon receiving your feedback, our representative will immediately begin processing your issue, carefully reviewing the relevant information, identifying the problem, and expediting the repair process to provide you with a satisfactory solution. Your understanding and cooperation are crucial to our service improvement. Thank you again for your understanding. We always value the experience of every user and look forward to receiving more feedback. We will continue to provide you with professional and thoughtful service support.
Geschichten gut
Response from developer
Vielen Dank für Ihr Feedback. Unser Preismodell ist darauf ausgelegt, die Qualität unserer Inhalte zu sichern und unsere Autoren zu unterstützen. Wir wählen unsere Autoren sorgfältig aus, um Ihnen ein Leseerlebnis zu bieten, das Zeitungen oder Raubkopien weit übertrifft. Sie können Belohnungen durch das Erledigen von Aufgaben erhalten oder ein Abonnement für unbegrenztes Lesen abschließen. Wir bieten regelmäßig zeitlich begrenzte Abonnementrabatte zu günstigeren Preisen an. Bleiben Sie gespannt! Darüber hinaus werden wir in zukünftigen Updates weitere Möglichkeiten zum Freischalten von Inhalten prüfen, um Ihr Leseerlebnis zu verbessern. Wir werden Ihr Feedback auch an unser Team weitergeben, um unsere Kapitelstruktur zu überarbeiten. Unser Ziel ist es, Ihnen ein Leseerlebnis mit einem hervorragenden Preis-Leistungs-Verhältnis zu bieten. Sollten Sie weitere Anregungen oder Fragen haben, kontaktieren Sie bitte unseren Kundenservice über das Hilfecenter in der jeweiligen App. Unsere Mitarbeiter helfen Ihnen gerne weiter. Vielen Dank.
Cancelamento da assinatura
Response from developer
Agradecemos seu feedback. Pedimos sinceras desculpas pelo problema que você encontrou. Para verificarmos e resolvermos seu problema com mais eficiência, entre em contato conosco através da função "Central de Ajuda" no aplicativo ou enviando um e-mail para support@novelago.app. Analisaremos e resolveremos seu problema prontamente.
No Refunds -Falsely advertised
Response from developer
First of all, thank you for choosing our reading platform. We value your feedback and experience. I understand your concerns about the pricing and unlocking policy for short stories. Our premium short stories use a one-time unlocking model. In our previous response, we mentioned that you can use purchased coins to unlock other longer books. We understand this may not perfectly align with your initial reading intentions, especially if you've already developed an interest in a particular work. To improve your experience, we are willing to offer the following solutions: 1. If you are still interested in this short story, we can offer you a coin discount to ease the burden of completing the purchase. 2. If you would like to try other works, we can recommend some similar titles that support chapter-by-chapter unlocking. We are continuously improving our product descriptions and user experience to ensure that future users clearly understand all purchase conditions and restrictions before making a purchase. You can contact customer service through the help center in the app to inform us of your options. Thank you again for your understanding and support.
Crazy
Amazing
Atualização de capítulos
Response from developer
Agradecemos pelo seu feedback e pedimos sinceras desculpas por qualquer transtorno causado. Nossa plataforma oferece tanto obras concluídas quanto histórias em publicação seriada. Quanto aos títulos em andamento, garantimos que nossos autores estão empenhados em criar conteúdo de alta qualidade. Caso perceba irregularidades nas atualizações do livro que está lendo, você pode entrar em contato conosco a qualquer momento através da "Central de Ajuda" no aplicativo; verificaremos a situação atual e faremos a ponte com as equipes e os autores responsáveis. Levamos a sério todos os comentários e sugestões dos leitores e agimos de acordo. Agradecemos sua contribuição e trabalharemos para aprimorar nossos serviços daqui para a frente. Aguardamos seu contato para podermos ajudar a resolver essa questão.
Easy to use
Pretty good
Response from developer
Thank you for your feedback. Our pricing model is designed to ensure content quality and support our authors. We carefully select a group of excellent authors, striving to bring you a reading experience far superior to newspapers or pirated books. You can earn rewards by completing tasks or choose an unlimited subscription for unlimited reading. We frequently offer limited-time subscription discounts at more affordable prices. Please stay tuned. Furthermore, we will explore more unlocking opportunities in future updates to enhance the user's reading experience. We will also take your feedback back to the team to re-evaluate our pricing strategy and chapter unlocking settings. Our goal is to provide users with a reading experience that offers excellent value for money. If you have further suggestions or questions, please contact our customer service team through the help center within the relevant app, where dedicated personnel will assist you. Thank you.
