Great Service
This app has the best customer service. My membership question was answered within an hour. I also really like the selection of books.
Easy, efficient, responsive
I wanted to read a couple of books for a day to kill time and went to cancel. It wasn’t in my Apple subscriptions as mentioned but I emailed them and they responded within minutes. I appreciate the effort y and responsive! 5/5 maybe next time I can stay a subscriber!
Pretty good
Although I canceled the subscription, I was able to enjoy some pretty good stories when I had it! Some were very well written😊. My only gripe was, I tried this on a trial basis and was unable to unsubscribe because there was no subscription in my settings 🫤
Response from developer
Thank you for your love for novelix. Your encouragement means a lot to us. We hope you have a pleasant experience at novelix!
Unable to cancel support no help AVOID!
I have been trying to cancel for days. It does not show up in your iOS subscriptions even though it says that’s how you will cancel. I reached out to the email they provided gave the account number and have spent over two days back-and-forth with the same canned response coming every time I send exactly what they ask for. They are not helpful, terrible to work with. Avoid at all costs.
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Response from developer
We apologize for the inconvenience. Please provide your payment email address and UID, and we will resolve the issue for you as soon as possible. We hope you will give us another chance.
Do not sign up for subscription!
I signed up for a one week subscription and immediately emailed them that day to tell them I wanted to cancel. They say when you sign up that you can cancel in your Apple apps, but you cannot. They then went onto to charge me another weeks worth the very next day even after being told to cancel my subscription. I have now emailed them at least four times to cancel it and refund what they charged me for and we’re not allowed to because I had already canceled it. I signed up under Apple and it will not show me the email for that and so all they keep asking me is for that even though I give them the account number. This has been going on for multiple days at this point.
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Response from developer
We apologize for the inconvenience. Please provide your payment email address and UID, and we will resolve the issue for you as soon as possible. We hope you will give us another chance.
