Delete function
I input my weekly check in twice accidentally. Is there a function to go back and delete?
Response from developer
We’d like to help get this resolved. If you’re open to it, please try reaching out to our support team at 1-833-WGT-8277 or 1-833-494-8277, Monday through Friday, 9:00 AM to 6:00 PM ET so we can take a closer look.
Can’t enter in dose since update
I cannot enter in dose information since update. I can do the date , but no choice comes up to pick dose
Just okay
Doesn’t integrate with Apple Health so you’re entering weight tracking and/or medication data twice. New update seems to have lost some progress/stats on the home page. That said it’s useful for its dosage reminders and weight + waist progress tracking.
Thank you!
Highly recommended. They provide free coaching on the app that has really helped me get going and staying positive. It’s in groups so meeting other people going through this has been super great and helpful. Thank you 🙏
Response from developer
Dear Pediatric Doc112, We're happy you like the app! Thank you for your feedback - it means a lot to us.
Total Waste
Totally worthless app. You cannot talk to a coach when in zoom you have to text. Getting anyone to help you is impossible. I totally love my WW app. Virtual GLP1 workshops with responsive coaches. Forget this one.
Terrible Fix your app
Terrible app I can’t even create an account I get to the phone verification part and o get an error message Every-time.The error message says it’s not me it’s you guys and it says code has expired even though it was just sent to me. I’ve used multiple numbers on 3 different phones and nothing. Fix the app I want to be able to use this to track my weight loss…
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Coupon stop and shop
Excellent
Response from developer
Hi PattyCore, we’re so happy you find the app useful!
no way to track progress
i signed up, got the card, completed 1st month. called in the refill exactly on the 3rd week and pharmacy said i couldn’t refill for 2 more weeks. also my saving card no longer showed in the app and there is no way to track progress
Setting up account
I have tried for over a week now to just create the account. I get all the way to the end, enter my phone number and receive the code for it to say “oops something went wrong, don’t worry it’s on our end, please try again. Ridiculously annoying and frustrating. Fix it. I’m uninstalling
No show no coach
Was really excited to start this product. Still am. Downloaded the app got everything set up. Waiting for it to be delivered. Set up my first coaching session so I would know everything I needed to know to get started. Was supposed to start at 7:30. 45 minutes later I’m still waiting in the zoom room for a coach. That’s not there. Very disappointed.
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Response from developer
We're sorry to hear you're experiencing this and we appreciate your patience. We're actively looking into the issue. Please contact us at [1-833-4WGT- APP (1-833- 494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET] or visit our website [https://bit.ly/wegovyappsupport] for additional assistance.
Can't create account
I've tried for months to create an account but can't get past the SMS verification. I get the code but it always says "Something went wrong on our end."
Beware
A month of trying to sign up and still unable to. Customer service is a joke. Not sure it’s legit, seems like a scam to get your personal info, sine it kicks you out AFTER you enter all your info but before it completes the Sign Up.
It Won’t Work
App lets me download but it doesn’t let me create a new account. Every time I get to the part where I enter the code that is texted to me, it says that the code has expired. IMMEDIATELY AFTER I GET IT!!!! I always loved the website but this app is awful.
Can’t even create an account
Have been trying to create an account for months and I get an error every time I enter the 6 digit code to authenticate the account. I called the support number listed in the app and the representative had no idea and said she submitted a ticket. I’ve never received a response and have continued to delete and reinstall the app with no luck each time.
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Good
Free free free and helps with medicine
Needs more features
The app doesn’t allow you to enter and monitor side effects. It would be nice to also include automatic dosage reminders linked to your calendar or notifications. Not as useful as it should be especially a prescription medication with no management of side effects is baffling!
Response from developer
Hi RDS2121, we apologize that your experience with WeGoTogether® has been unsatisfactory. As part of our commitment to continuous improvement, we kindly ask that you contact our support team at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET to provide additional details for further investigation.
App start date does not allow for actual first dose stats
I started Wegovy app today but the pill 1 month ago. Both my dosage and weight are different now. Is there any way I could have entered in my starting weight and dosage from my original start date? I wish I had been prompted to download the app with my first dose. I would love to have the full picture of my entire journey.
Also, there’s a glitch with some of the buttons in the app displaying oversized screens with seemingly important information that cannot be fully viewed or read.
Also, there’s a glitch with some of the buttons in the app displaying oversized screens with seemingly important information that cannot be fully viewed or read.
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Response from developer
HI CinDean, Please contact us at 1-833-4WGT- APP (1-833-494-8277)] Monday through Friday 9:00 AM to 6:00 PM ET or visit our website https://www.wegovy.com/coverage-and-savings/get-wegotogether-support.html for additional assistance.
Yep, other reviews are correct
I get all the way to the end of the account creation process and then they text a code. Code won’t work. Request another code, still won’t work. Come back later… nope.
They pop up a message like “It’s not you, it’s us. Try again later.” But anytime I try, same thing.
They pop up a message like “It’s not you, it’s us. Try again later.” But anytime I try, same thing.
Can’t use coaching in app
I downloaded the app and logged in. I’ve signed up for coaching sessions 3 times. Each time I joined the zoom link well in advance and nothing ever happens.
I click through the coaching things I -app and can’t comment on anything? I feel like it should be 2 way interactions but I can only see old posts from coaches.
I get plenty of emails telling me I signed up for a session and that it’s 1 hour until my session, but I’m never able to actually connect with anyone.
Using an iPhone and Zoom on my iPad. All apps and OS updates installed. I’m going to give up at this point. (I’ve been in tech support for 27 years, and rarely had this much trouble as an end user)
I click through the coaching things I -app and can’t comment on anything? I feel like it should be 2 way interactions but I can only see old posts from coaches.
I get plenty of emails telling me I signed up for a session and that it’s 1 hour until my session, but I’m never able to actually connect with anyone.
Using an iPhone and Zoom on my iPad. All apps and OS updates installed. I’m going to give up at this point. (I’ve been in tech support for 27 years, and rarely had this much trouble as an end user)
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Can’t Create Log In
You can’t create a log in or even log in after you have signed up via text. Very inconvenient and can’t even get into the app.
