POOR SERVICE
You show on your records you deliver more items than you actually do you continually do this your Customer Service rep say no that you didn’t do it on my phone when I check on your company website. It shows me that I’m done. I’m tired of doing business with a company that’s continually making errors. I have two items that have told me they’ve been in process. For almost 2 weeks you charge me money at my bank, but no delivery. I tried to cancel your rep says not sure whether it will go through or not.
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Hard to use
I have a prescription that's supposed to be filled and it says that it's going to be filled and in the process, but it hasn't shipped and that in the process has been there for two months. When I try to get some kind of contact going it's either regular mail or call them. I can't do either chat or send a message like email or Message. A good deal of times when I sign onto the app it tells me to come back later that they are having problems. That happens more times that I can count. And it's hard to get around on the app.
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Needs serious work
Quality & accuracy is stuck in 2001. Can't/won't update & is now sending my order to wrong address - because it couldn't update my address. It's now Saturday evening and I cant try fixing this until business hours on Monday.
Also weak info on items. And DO NOT buy the pillow sadly it's a lumpy mess (do they think we wont notice). How sad this is that Humana promotes this for their customers.
Also weak info on items. And DO NOT buy the pillow sadly it's a lumpy mess (do they think we wont notice). How sad this is that Humana promotes this for their customers.
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No way to return to previous page
Once you go into the menu, there is no way to get back onto the main webpage. You need to exit and sign back in. Frustrating.
Not worth the aggravation
Worst app ever. I have archived a med eight times on the app, called four times (I haven’t taken it for a long time) and I was assured it was archived. Yet, AGAIN I got text reminding me to refill. And the reminders keep coming. They don’t have their act together on the app
