McCarty Dalton
I got a notice of a delivery I don’t know where you put it
Plus it took over a month to get?
It’s not at this house?
Plus it took over a month to get?
It’s not at this house?
Customer
Would like a “chat” option instead of calling. My Rx state 2 refills on bottle and on the Rx on the CenterWell site but the tell me there are no refills left.
Going down hill
I used to love your service and communication. Not so much now. I have been waiting for six weeks on my medication update. It’s been awful, refusal to refill the changed prescription without the Doctors confirmation? When the doctor was the one who sent in the request. Then I get locked out of my account for a week because I can’t reach anyone in the technical dept I am forwarded to. I finally get a notice you are filling my new prescription and it is now in limbo. I am out of meds now and will have to postpone my Dr’s appt for three more months after it arrives. Perhaps if you quit calling me three times a week to get me order meds I don’t need, you could concentrate on in getting the job done you need to. Oh and the app, sucks!
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Slow to fill orders
Why does it take so long to get orders. It’s been 3 wks for like 5 things. And u want me to use u for my prescriptions? Nope!
Your site is not user friendly
I try to turn off auto refill but I can’t find auto refill anywhere
Customer service
Worst experience ever non existent not one person could answer my question after about 2hrs on the phone asked for supervisor they said one would call back I never got a call back terrible company I’m taking all my scripts to rite aid
Stinks!! Not reliable
Horrible. This never connects!
Terrible company
This company is terrible at delivering OTC items because they use worthless FEDEX smartpost and they have an order of mine traveling back and forth between Des Moines Iowa and several places in Kansas. I live in northern Iowa and we are now 10 days since they shipped it and had an October 14 delivery and now today they changed delivery to Oct 18. This is the same useless company that is constantly wanting my prescription business and that is NEVER happening. Happy I can switch providers on Jan 1st!
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Centerwell
Hardest refill company I’ve ever seen - log in is redundant and not user friendly. I can’t imagine how older people even use them it’s so difficult.
Doesn’t work properly
There are bugs. Can’t get to another section. No way to exit one section. Just freezes with no back button. Even when I exit the app and bring it back up it brings up the same stuck window. Really needs some help. Also where can I look up a price for a medication ?
Worse than Bad
If you have a question, want to look up your history, see your account? You would have better luck gazing into the Skies for all of it. I’m a little upset. I don’t have time to look here, look there, then call where ever. What is this App even for?
Unreliable
I have some prescriptions on auto-refill yet they are not refilled when they're supposed to and I have to go on the website or call them to refill even though the app already indicates that they are set to auto refill.
Senior
Needs To Take The Next Script Order Refill Of The Same Medication, In The App, When There Are Refills Left & Give The Customer An Alert In The App! Also, Need To Either DELETE OR ARCHIVE THE SCRIPT THAT HAS NOOOO REFILLS, SO THERE ISN’T ANY CONFUSION, TELL THE CUSTOMER THEY NEED TO CONTACT THEIR PROVIDER, WHEN THERE ARE REFILLS AVAILABLE!!!!
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Not Customer Friendly At All
I have called repeatedly to complain that when trying to order from the OTC store I am unable to complete the purchase. Last time I called a customer service agent told me she had placed the order for me. The $30.00 I spent has been deducted from my $50.00 account, but I have not received the order. Also, I cannot see my present medication list nor my archived medications. I have been a Humana customer before this year, and I have never had any problems with the online pharmacy. Right now I would not recommend anyone use Center Well Pharmacy because of the enormous amount of time I have spent trying to get results in getting a better online site.
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POOR SERVICE
You show on your records you deliver more items than you actually do you continually do this your Customer Service rep say no that you didn’t do it on my phone when I check on your company website. It shows me that I’m done. I’m tired of doing business with a company that’s continually making errors. I have two items that have told me they’ve been in process. For almost 2 weeks you charge me money at my bank, but no delivery. I tried to cancel your rep says not sure whether it will go through or not.
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Hard to use
I have a prescription that's supposed to be filled and it says that it's going to be filled and in the process, but it hasn't shipped and that in the process has been there for two months. When I try to get some kind of contact going it's either regular mail or call them. I can't do either chat or send a message like email or Message. A good deal of times when I sign onto the app it tells me to come back later that they are having problems. That happens more times that I can count. And it's hard to get around on the app.
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Needs serious work
Quality & accuracy is stuck in 2001. Can't/won't update & is now sending my order to wrong address - because it couldn't update my address. It's now Saturday evening and I cant try fixing this until business hours on Monday.
Also weak info on items. And DO NOT buy the pillow sadly it's a lumpy mess (do they think we wont notice). How sad this is that Humana promotes this for their customers.
Also weak info on items. And DO NOT buy the pillow sadly it's a lumpy mess (do they think we wont notice). How sad this is that Humana promotes this for their customers.
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No way to return to previous page
Once you go into the menu, there is no way to get back onto the main webpage. You need to exit and sign back in. Frustrating.
Not worth the aggravation
Worst app ever. I have archived a med eight times on the app, called four times (I haven’t taken it for a long time) and I was assured it was archived. Yet, AGAIN I got text reminding me to refill. And the reminders keep coming. They don’t have their act together on the app
Centerwell
HORRIBLE ! AI same questions x3. Ridiculous waste of time, and I still have to make a call to my prescription line to get meds!
