Horrible
If I can’t remove my old credit card why give that option. This is the most frustrating app.
Vitamin/Minerals
The Vitamin/minerals product description does not include the full quantities of all content when ordering
System is broken
I have not been able to place an online OTC order for 6 months due to a problem on Centerwell’s end and no one in customer service was able to help me after several phone calls. This is quite frustrating. No one has reached out to me with an explanation or a fix.
Kim
Can’t order anything. The site keeps posting error on their side.
Stuck
Some screens have left arrow buttons you can tap to return from. Some screens don’t. You end up on a page you can’t escape and you have to kill the app and restart it. Bad design.
Centerwell Sucks
App sucks as bad as the meds they ship. After I recently switched from Walmart to Centerwell, now I can barely walk because their generic mestinon is Worthless. In addition, I have muscle cramps due to low potassium because their potassium pills are worthless as well. App does NOT allow transfer back to Walmart!! Imagine that!!
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Poor Voiceover Support
I've been using this app, and the Humana app for two years now, and it's always a pain. I would expect a company focused on medical things would think of people with all sorts of disabilities when developing their app, including blindness. But, I was wrong. I don't know why it took me two years to finally get frustrated enough to write a grouchy review. Maybe I was holding out hope that maybe, just maybe, this update would fix the Voiceover issues with the app. More specifically, the way to add things to the cart, read information on products, and the checkout process are a nightmare. In the Humana app, the same interface is used for searching for doctors, reading about each doctor, etc., and it's equally pathetic.
Sorry for the tone. I should have reviewed a long time ago when I wasn't quite so done with this awful app. Please fix, though. It would be super appreciated. Thank you.
Sorry for the tone. I should have reviewed a long time ago when I wasn't quite so done with this awful app. Please fix, though. It would be super appreciated. Thank you.
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The site is blank
You’re supposed to be able to purchase your over-the-counter vitamins, pain, relievers, and other items that there is nothing on this site at all
Always inaccurate
Terrible app & never match’s “what they show on their computer” once you call them. And everything requires a phone call! Guess it matches the company well as they’re the worst pharmacy I’ve ever dealt with. There’s minimal customization in the app, & I get “action items” in the app, & they never contact me via text that I signed up for. Customer service is based overseas, so this just adds to the frustration.
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Helpful
A little busy and things could be better in the app but good overall
What a useless app
Terrible app. Will show an order has shipped and received, but it has been cancelled. However, it shows a cancelled order with NO way to see what that order was. It’s not just the app though, it’s CenterWell as a whole. The least they could do is offer an app that doesn’t suck.
Archive settings don’t work!
I have attempted on five seperate occasions to Archive my five prescriptions, two from,one prescriber (eye drops) and three Cardio prescriptions. These are not prescribed by my PP NP. Auto refills lists her as my prescriber which she is not! She refuses to return the FAX veriacations which results in CS intervening on eachAuto fill prescription.
The only way for me is Archive the Eye prescriptions to insure they are faxed to my listed doctors. My NP is not my prescriber! How do I correct this error? CS has been unable to help and when I sign out of my Centerwell account and check my Archived prescriptions they show No ARCHIVES?
Email or Text me how to correct this on the webbsite.
Your auto refill programe worked when my PP NP would return the FaX which she will not now do due ti her Companies policy of no fax refills.
I can get correct refills by contacting my prescribers filled through my local pharmacy, not 100 days quantity and needless out of pocket expense, Humana suggests finding a new PP?
Delbert Chase
01/08/1938
The only way for me is Archive the Eye prescriptions to insure they are faxed to my listed doctors. My NP is not my prescriber! How do I correct this error? CS has been unable to help and when I sign out of my Centerwell account and check my Archived prescriptions they show No ARCHIVES?
Email or Text me how to correct this on the webbsite.
Your auto refill programe worked when my PP NP would return the FaX which she will not now do due ti her Companies policy of no fax refills.
I can get correct refills by contacting my prescribers filled through my local pharmacy, not 100 days quantity and needless out of pocket expense, Humana suggests finding a new PP?
Delbert Chase
01/08/1938
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Don’t use them
Spent 3 hrs on phone trying to transfer prescription
App not working
Had to go through Humana
Don’t do it
This app is the worst!!! This whole centerwell experience has been nothing but a monumental headache and a demonstration of absolute incompetence on the behalf of their Pharmacy, Centerwell’s customer service, operations, and programming teams.
It really sucks!
It sucks!!
McCarty Dalton
I got a notice of a delivery I don’t know where you put it
Plus it took over a month to get?
It’s not at this house?
Plus it took over a month to get?
It’s not at this house?
Customer
Would like a “chat” option instead of calling. My Rx state 2 refills on bottle and on the Rx on the CenterWell site but the tell me there are no refills left.
Going down hill
I used to love your service and communication. Not so much now. I have been waiting for six weeks on my medication update. It’s been awful, refusal to refill the changed prescription without the Doctors confirmation? When the doctor was the one who sent in the request. Then I get locked out of my account for a week because I can’t reach anyone in the technical dept I am forwarded to. I finally get a notice you are filling my new prescription and it is now in limbo. I am out of meds now and will have to postpone my Dr’s appt for three more months after it arrives. Perhaps if you quit calling me three times a week to get me order meds I don’t need, you could concentrate on in getting the job done you need to. Oh and the app, sucks!
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Slow to fill orders
Why does it take so long to get orders. It’s been 3 wks for like 5 things. And u want me to use u for my prescriptions? Nope!
