Archive settings don’t work!
I have attempted on five seperate occasions to Archive my five prescriptions, two from,one prescriber (eye drops) and three Cardio prescriptions. These are not prescribed by my PP NP. Auto refills lists her as my prescriber which she is not! She refuses to return the FAX veriacations which results in CS intervening on eachAuto fill prescription.
The only way for me is Archive the Eye prescriptions to insure they are faxed to my listed doctors. My NP is not my prescriber! How do I correct this error? CS has been unable to help and when I sign out of my Centerwell account and check my Archived prescriptions they show No ARCHIVES?
Email or Text me how to correct this on the webbsite.
Your auto refill programe worked when my PP NP would return the FaX which she will not now do due ti her Companies policy of no fax refills.
I can get correct refills by contacting my prescribers filled through my local pharmacy, not 100 days quantity and needless out of pocket expense, Humana suggests finding a new PP?
Delbert Chase
01/08/1938
The only way for me is Archive the Eye prescriptions to insure they are faxed to my listed doctors. My NP is not my prescriber! How do I correct this error? CS has been unable to help and when I sign out of my Centerwell account and check my Archived prescriptions they show No ARCHIVES?
Email or Text me how to correct this on the webbsite.
Your auto refill programe worked when my PP NP would return the FaX which she will not now do due ti her Companies policy of no fax refills.
I can get correct refills by contacting my prescribers filled through my local pharmacy, not 100 days quantity and needless out of pocket expense, Humana suggests finding a new PP?
Delbert Chase
01/08/1938
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Don’t use them
Spent 3 hrs on phone trying to transfer prescription
App not working
Had to go through Humana
Don’t do it
This app is the worst!!! This whole centerwell experience has been nothing but a monumental headache and a demonstration of absolute incompetence on the behalf of their Pharmacy, Centerwell’s customer service, operations, and programming teams.
It really sucks!
It sucks!!
McCarty Dalton
I got a notice of a delivery I don’t know where you put it
Plus it took over a month to get?
It’s not at this house?
Plus it took over a month to get?
It’s not at this house?
Customer
Would like a “chat” option instead of calling. My Rx state 2 refills on bottle and on the Rx on the CenterWell site but the tell me there are no refills left.
Going down hill
I used to love your service and communication. Not so much now. I have been waiting for six weeks on my medication update. It’s been awful, refusal to refill the changed prescription without the Doctors confirmation? When the doctor was the one who sent in the request. Then I get locked out of my account for a week because I can’t reach anyone in the technical dept I am forwarded to. I finally get a notice you are filling my new prescription and it is now in limbo. I am out of meds now and will have to postpone my Dr’s appt for three more months after it arrives. Perhaps if you quit calling me three times a week to get me order meds I don’t need, you could concentrate on in getting the job done you need to. Oh and the app, sucks!
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Slow to fill orders
Why does it take so long to get orders. It’s been 3 wks for like 5 things. And u want me to use u for my prescriptions? Nope!
Your site is not user friendly
I try to turn off auto refill but I can’t find auto refill anywhere
Customer service
Worst experience ever non existent not one person could answer my question after about 2hrs on the phone asked for supervisor they said one would call back I never got a call back terrible company I’m taking all my scripts to rite aid
Stinks!! Not reliable
Horrible. This never connects!
Terrible company
This company is terrible at delivering OTC items because they use worthless FEDEX smartpost and they have an order of mine traveling back and forth between Des Moines Iowa and several places in Kansas. I live in northern Iowa and we are now 10 days since they shipped it and had an October 14 delivery and now today they changed delivery to Oct 18. This is the same useless company that is constantly wanting my prescription business and that is NEVER happening. Happy I can switch providers on Jan 1st!
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Centerwell
Hardest refill company I’ve ever seen - log in is redundant and not user friendly. I can’t imagine how older people even use them it’s so difficult.
Doesn’t work properly
There are bugs. Can’t get to another section. No way to exit one section. Just freezes with no back button. Even when I exit the app and bring it back up it brings up the same stuck window. Really needs some help. Also where can I look up a price for a medication ?
Worse than Bad
If you have a question, want to look up your history, see your account? You would have better luck gazing into the Skies for all of it. I’m a little upset. I don’t have time to look here, look there, then call where ever. What is this App even for?
Unreliable
I have some prescriptions on auto-refill yet they are not refilled when they're supposed to and I have to go on the website or call them to refill even though the app already indicates that they are set to auto refill.
Senior
Needs To Take The Next Script Order Refill Of The Same Medication, In The App, When There Are Refills Left & Give The Customer An Alert In The App! Also, Need To Either DELETE OR ARCHIVE THE SCRIPT THAT HAS NOOOO REFILLS, SO THERE ISN’T ANY CONFUSION, TELL THE CUSTOMER THEY NEED TO CONTACT THEIR PROVIDER, WHEN THERE ARE REFILLS AVAILABLE!!!!
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Not Customer Friendly At All
I have called repeatedly to complain that when trying to order from the OTC store I am unable to complete the purchase. Last time I called a customer service agent told me she had placed the order for me. The $30.00 I spent has been deducted from my $50.00 account, but I have not received the order. Also, I cannot see my present medication list nor my archived medications. I have been a Humana customer before this year, and I have never had any problems with the online pharmacy. Right now I would not recommend anyone use Center Well Pharmacy because of the enormous amount of time I have spent trying to get results in getting a better online site.
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POOR SERVICE
You show on your records you deliver more items than you actually do you continually do this your Customer Service rep say no that you didn’t do it on my phone when I check on your company website. It shows me that I’m done. I’m tired of doing business with a company that’s continually making errors. I have two items that have told me they’ve been in process. For almost 2 weeks you charge me money at my bank, but no delivery. I tried to cancel your rep says not sure whether it will go through or not.
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