Insurance information bad and forced log offs
Logged on for the first time. Keep getting knocked back to the login screen every five to ten minutes. Checked my insurance information and found a pay percentage of 100%. Checking with Support via the app found it to be 80% as I expected. The order I placed for equipment and supplies is marked as ‘Processing’. Hopefully it goes through properly. It would really help to know what the equipment is going to cost me before I submit the order.
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Live Chat is Useless
I’ve tried to use the live chat function about 5 times and every time they say I will be transferred but nothing happens. When I minimize the chat, I get logged out of the app every time. Pretty frustrating.
CPAP Resupply
Very easy to make my order
Crashes
Login crashes frequently requiring me to uninstall and reinstall the app in order to get logged in to see my account.
Easy to Use
The app makes reordering supplies very easy. The interface is intuitive and helps make sure you get the items you need on the correct schedule.








