Constantly logging me out
Rubbish app
Rubbish App
This app is rubbish. If you need to change any details,
Such as new passwords or PIN, it’s a nightmare to navigate. Horrible.
Such as new passwords or PIN, it’s a nightmare to navigate. Horrible.
Constantly logs me out
This stupid app constantly logs me out. And for some reason, every time this happens I’m forced to reset the password.
Please fix it.
Please fix it.
Horrible App
All the details right and system keeps telling me it isn’t.
Easy
App is very straightforward, easy to use, also quick and easy to pay off your loans, check your loans and keep track. No hustle, definitely recommend.
Response from developer
Hi, thanks for your positive feedback! Glad to hear that you find the app easy to use and provides the functions you need!
Dreadful app
Clearly launched before proper testing. Impossible login / registration process. Tried four times inc deleting and redownloading - and gave up n
Face ID is broken and the PIN system is a nightmare
Don’t bother with this app if you value your time or sanity. Despite "enabling" Face ID every single time I log in, the app ignores it and forces me back to a manual login every time it closes.
To make matters worse, they use an outdated, randomized PIN entry system that feels like a chore from twenty years ago. In an era of seamless biometrics, Novuna’s tech is clunky, frustrating, and behind the times. I’m moving my business elsewhere to a company that actually understands modern UX. Avoid.
To make matters worse, they use an outdated, randomized PIN entry system that feels like a chore from twenty years ago. In an era of seamless biometrics, Novuna’s tech is clunky, frustrating, and behind the times. I’m moving my business elsewhere to a company that actually understands modern UX. Avoid.
Show more
Response from developer
Hi there, sorry to hear that you've had issues enabling Face ID. Just to clarify, Face ID can be enabled by going into phone settings, apps, select Novuna App and ensure Face ID is toggled on. If you have tried this and still having issues then please get in touch at customerservice@novunapersonalfinance.co.uk
Stop wasting my time
Pointless app that doesn’t work because it stops you signing in
Most useless app ever
If I could give a zero star rating this app would get it. I don’t see the point of having an app if it’s impossible to log in to it.
Having tried for several months I started to wonder if Novuna even exists anymore.
If it wasn’t for the fact they keep taking money from me I’d have believed they went out of business.
Fix this or delete it because it’s pretty pointless otherwise!
Having tried for several months I started to wonder if Novuna even exists anymore.
If it wasn’t for the fact they keep taking money from me I’d have believed they went out of business.
Fix this or delete it because it’s pretty pointless otherwise!
Show more
It works fine for me
From what I’ve seen of the app so far, it works absolutely fine and I’m not incurring any errors at all. It’s also very user-friendly and very simple.
Face ID never works - Pointless Frustration
Really frustrating app. Even though I’ve set it up to use Face ID, it constantly asks me to log in with my password instead. Makes it a hassle just to quickly check my account—defeats the point of convenience. Not impressed.
Great app
I think this app is great. My DDs have never failed. Making changes is so easy. It’s like would never have to call unless was struggling financially but even then there’s an option to say you are struggling.
There’s option to pay remainder balance and they do show you can pay without paying interest. Which is just great. Not overcharging customers sneakily.
This is a loan for a laptop from PC specialist.
The only thing I don’t like is that that’s no option to increase my dd amount. To lower interest paying off in a year vs 3 years. And wasn’t given option to choose any other option. Felt forced into that option PC specialist is great value and decent computers and friendly service.
This might just be for me though I feel lucky still to get a credit agreement at all.
Overall, the app is great. Not sure if people have bad experiences years ago or whether the company has issues because I genuinely feel app is great. Better than my bank. Better than the options my work gives.
There’s option to pay remainder balance and they do show you can pay without paying interest. Which is just great. Not overcharging customers sneakily.
This is a loan for a laptop from PC specialist.
The only thing I don’t like is that that’s no option to increase my dd amount. To lower interest paying off in a year vs 3 years. And wasn’t given option to choose any other option. Felt forced into that option PC specialist is great value and decent computers and friendly service.
This might just be for me though I feel lucky still to get a credit agreement at all.
Overall, the app is great. Not sure if people have bad experiences years ago or whether the company has issues because I genuinely feel app is great. Better than my bank. Better than the options my work gives.
Show more
Crashes and no login
App constantly crashes and no matter how many times you reset your password you will never be able to login anyway as says wrong information
Terrible
This app is truly terrible. I cannot get logged in at all and I am constantly resetting my password which doesn’t work and shuts me back out the account. This is not acceptable for an app that manages finances. Please fix the errors as there are reviews dating back four years with the same issues.
Messages Don’t Work
I’ve sent several messages via the app and received replies but can’t view them on either the app or the website…
Unsure as to why.
Unsure as to why.
Making moves behind customers backs
Purchased a computer and they moved first payment to next year (after 12 month) if the item would have been purchased in the 2 years than it’s a small interest rate if its after 2 years then the interest rate skyrocket they move the first payment on purpose
Awful UI
The log in process is a pain if you forget your details - Just do what GMail do.
it simply doesn’t work
the app doesn’t work the website doesn’t work - no complaints about loan but i cannot get in touch to pay off balances - hopeless
Can’t get into my account
This app is quite simply not fit for purpose, any company that cannot provide a usable app in this day and age is definitely one to avoid in the future, which is exactly what I’m going to do when my balance is cleared.
Response from developer
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at CustomerService@novunapersonal finance.co.uk with iOS App Review in the subject title and including your Novuna agreement number. We will then be able to investigate this for you.
Won’t work
Tried to settle my loan on the app. Wouldnt work. Kept telling me to try later or contact Novuna. So I tried that and got cut off in conversation 3 times! First time agent didn’t even bother to ring me back. Second time the agent did but got cut off again and he didn’t ring back, so I was left over the weekend unable to pay off the loan, whilst the amount owed went up each 24 hours. Very poor app/service.
Show more