Nue Life User Reviews

Name: Nue Life
Rating: 3.65714 (70 reviews)

Nue Life

NUE Life Health Inc.

💪 Health & Fitness

🎵 Music

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Doesn't work

After downloading there are 5 screens of information to enter, followed by the app failure and having to do it all over again. Poor QA, app doesn't work

emdub 123

2 years ago

Wonderful app.

I have used this app and Nuelife for 5 sessions and never had any issues. I love that I am fully in control and am walked through every step. The music selection for mood and moment is also outstanding. So happy I did this program instead of continuing the IV administration route. Wonderful company.

Lenny Lenelsen

3 years ago

developer update response review.

Still a scam. Wish I could rate less than 1 star.
Don’t buy into this, hours of wasted time only for them to drop out randomly. Don’t fall for it

GiantJr

3 years ago

Response from developer

Thank you for sharing your feedback and we're genuinely sorry to hear that your experience did not meet expectations. Our multidisciplinary team of medical professionals client success managers, integration specialists, health coaches, and tech support work tirelessly to deliver quality care in this novel modality of treatment. We take our roles very seriously and are deeply disheartened to hear of experiences like yours. I would like to assure you that we are constantly working to improve our services and resolve any hiccups in our processes. If you are open to exploring options for resuming care with us, or if you have further questions or concerns, we'd be more than happy to assist. Please don't hesitate to reach out to us in the chat within our app or by emailing us at support@nue.life. Thank you for giving us the opportunity to improve and rectify any issues you've encountered.

This company is changing my life

I am on my 11th out of 18th experience. I know some commentators are looking for a “profound experience”. Well, honey, that’s up to you! It’s not the size of the dose but your mentality towards it that conduces a profound experience.

This treatment has helped my OCD and anxiety so much, especially after my 6th treatment.
Everyone I have interacted with has been so kind, understanding, and responsive. I am so grateful to this company and team for helping me get my brain back on track. I am by no means well off and paying for this did put me in a financial hole. But I was in the deepest mental hole of my life before this and I must say that the cost is absolutely worth the effects.

lazyliiv

3 years ago

App doesn’t function anymore

Satisfied with service but the app is unusable at this point. I cannot even report my experience in the app.

promisechoice1

3 years ago

Response from developer

Thank you for taking the time to leave a review, and we're glad to hear you've been satisfied with our services. We sincerely apologize for the inconvenience you experienced with our app a few months ago. We highly prioritize the functionality of our platform and strive to quickly resolve any technical difficulties. We're confident that the issue you mentioned was short-lived and has since been resolved. Should you encounter any further challenges, please don't hesitate to reach out to us directly in the app chat or through our support email at support@nue.life. We're here to help and to ensure that you have a seamless experience going forward. We appreciate your understanding and patience!

SCAM

Don’t buy into this, hours of wasted time only for them to drop out randomly. Don’t fall for it

GiantJr

3 years ago

Beware - potential scam

This company will not return emails or calls once you have made payment. It is potentially a scam and potential customers should be very cautious.

jwilsonga

3 years ago

Response from developer

We're deeply concerned to hear that you've had difficulty reaching us, as this is not reflective of the standard we strive to uphold. We are committed to ensuring prompt responses to all inquiries, whether by email, calls, or through the chat in our app. If there have been delays, we apologize as this is not the experience we want for any patient. We understand the importance of trust in a healthcare provider, especially in a novel treatment modality like ours. We assure you that we are not a scam, but rather a dedicated team committed to making ketamine therapy more accessible to those in need. We would like to personally address any issues you're facing. We ask you to reach out directly to us via our in-app chat or at support@nue.life - we are always here to help improve your experience with us.

Good service and great program however

If you enter into a contract with financing, you’re stuck in a 12 month contract I decided to stop doing the program after about four months so I no longer use the services the meds or the consultations etc. yet I have eight more payments of way over $100 to pay even though I am not getting anything from it so I’m quite upset
Paying for unused services. When budgets are tight it is straining my ability to bills. Can’t get an answer from the finance company or nue life.
Very frustrating

sunnydaysalways

3 years ago

Response from developer

Hello, Thank you for taking the time to share your feedback. We truly apologize for the frustrations you're facing. To clarify, the arrangement you entered into was a financing agreement, not a subscription model. This is designed to help spread out the cost over time. By the four-month mark, typically patients would have completed our program, as extending experiences beyond that period deviates from our medical protocol. We value open communication and are here to assist you. For any further questions or concerns, please reach out directly to support@nue.life. Our team is eager to address your concerns and provide clarity where needed. Warm regards, The Nue Life Team

Update seems to have broken the app

I’ve been using Nue life since last year, no issues with each update. This new one though, it just keeps loading icons going but nothing ever pops up. Can’t send msg or view anything, can’t set up my next session, can’t record mood, can’t see appt coming up, nothing. It’s not my phone because everything else is working fine. The app is the only thing not working. I’ve uninstalled and reinstalled, rebooted phone, but still nothing. :( disappointed to say the least. Hoping it gets fixed before my next session

Krisstea85

3 years ago

Response from developer

I sincerely apologize for the inconvenience you've faced and the delay in our response. We value the feedback from our community and understand how crucial a seamless app experience is, especially given the nature of our at-home program. Since your review in February, our team has worked tirelessly to address and improve the issues highlighted. We're confident the Nue Life app is in a much better place now, and we're continuously investing in its development to ensure such challenges are minimized in the future. Your trust is paramount to us, and we deeply appreciate your patience and feedback.

Poor customer service

Scheduled a discovery call with Brandon. He sent multiple confirmation emails and never called. I emailed no response.
Update: he did eventually call 30min after our scheduled time. I missed it as I was headed to work.

Silencio3

4 years ago

Response from developer

Hi there, thank you for sharing this feedback. This has been shared with our team. Sometimes scheduling delays do occur as they would in any medical office. However, you should have been notified and given the option to reschedule. If you would like any assistance in rescheduling, please email us at ar@nue.life.

Music player and chat bugs

When using the app during the ketamine treatment, it guides you through picking music to listen to, the tricky part is, the controls for the player are on the main screen, not within the pop-up for the experience, so the music won’t pause properly and you have to exit the experience to stop it, then re-enter to choose other music.

Also there is no auto-correct in the in-app chat, which isn’t a huge deal but it shows me how bad I am at typing and makes using the in app frustrating.

Also the group sessions are all on east coast timing. There wasn’t anything after work for west coasters. Again, nbd, but I’ll have to miss sessions because I have to work normal hours.
Thank you!

Pr3stss

4 years ago

Response from developer

Thank you for this information and feedback about the user experience. This will allow us to adjust and refine our process so that it is the most user-friendly possible. If you have any other suggestions along the line, please contact us at ar@nue.life.

Not happy so far - UPDATE

I’ve used this app while I wait for my medical consult. When you call to set it up, you can get pre approved but they don’t tell you the later medical consult (which I couldn’t schedule for two weeks out PLUS you have to pay prior to even talking to the doctor, who might not approve you. The fee for that alone is $250. I wasn’t told this price but had to pay 1/3 ($1000) before you can access the app, which is where you learn the fee is non refundable. Since I haven’t had my consult, I’m probably going to cancel. The app itself is not user friendly, it cuts off, and you get A LOT of notifications to complete stuff on there I can never find. Plus, I don’t need all the music and meditations you have to complete before even going through the consult. All I need is the medication. I have a therapist and free psychiatric therapy through insurance. I don’t like the meditations or music. All these features are built into the entire fee, which is $3000 for six months. I’ve had one ketamine treatment locally that didn’t work because I’m on diazepam (it blocks ketamine). I either have to stop taking it two days before or taper way down, difficult since I’ve been taking for 12+ years for epilepsy. The app and website tell you benzodiazepines don’t affect ketamine. Not true! Search further and you’ll see the information. The Mindbloom app states this up front. Trying to navigate the app is almost impossible since the pages cut off and no directions are there. I can’t recommend at this time but will update my review if I decide to move forward. UPDATE: I didn’t go through the process because I needed treatment quickly and there really is too much extra integration built into the price. I went to a local clinic and had six IV infusions for around $400/treatment. The customer service at Nue Life was great. If you decide to try mail order, they are easy to work with. Since I hadn’t done the consult yet, I got a full refund. Compared to the price for IV or IM, six months is a good deal (if the dose is correct). I would happily try this company for follow up care if not for the consult price. Both my therapist and psychiatrist have approved me for ketamine so I’m not willing to pay $250 for another consult. I also would want to pick just what I need, not a total package. I will say that everyone I spoke to there was helpful and friendly. Great customer service.

Tracy Krl

4 years ago

Response from developer

Hello, thank you for taking the time to share your thoughts. We are very interested in speaking with you regarding the experience you have had and how we can improve. Please contact us at social@nue.life.

App Does Not Work Properly

While I am very satisfied with the medical treatment I have received from Nue.Life, there app is in serious need of a complete overhaul. Whenever I try to add a sitter, the “add sitter” button does nothing. As well, when I try to confirm my experience date, the app simply resets my date and sitter, making me start the setup process over. With how much we have to pay for this program and as an iOS developer myself, there is really no excuse for this many glitches in an app like this. It’s not that hard to fix if you’re a native iOS developer.

B1ack_1ce

4 years ago

Response from developer

We genuinely appreciate your feedback and understand your concerns, especially given your background as an iOS developer. We recognize the importance of having a reliable and efficient app experience, especially in conjunction with our medical treatment program. Since your review in November, we've dedicated significant effort to address these concerns and improve the app's functionality. We're continuously investing to ensure a more streamlined and user-friendly experience. The trust and satisfaction of our community are of utmost importance to us, and we value your insights as we work to enhance our services.

Nuelie would be a more appropriate name for this company

I signed up for 18 sessions. I completed the 14 mailed to me direct with 4 MD consults. My doctor is the only reason I didn’t cancel the program. She is an amazing human & healer. My checkins with her did more than the ketamine which I was ready to stop after a few sessions. It’s a brutal drug with nasty side effects that take more than 24 hours to recover from unlike the presentation claiming you can even go to work within hours after finishing a session. There was ZERO support besides her. No group sessions like they claim on the website. No health consultant sessions also advertised. False advertising has legal penalties. The coordinators kept saying “Don’t you love the app? It’s so PRETTY.” I didn’t care about a pretty app. The music choices and meditations were terrible. Not interested in extra bells & whistles. The Klara app was great & much easier to use especially visually. I also agreed to provide feedback after every 4th session in the original contract. I never signed a new contract nor was I told I would change companies after the first few sessions. I was told I agreed to provide feedback after every session. I know what gaslighting is and the coordinator engaged that tactic repeatedly even when I showed the original emails & communication. The feedback forms had bad formatting on all devices. I couldn’t see the questions entirely in frames but they made no sense & I asked for help to understand verbiage such “did you perceive what’s really real?” It seemed that either an AI or insane person wrote the questions which had nothing to do with progress in the treatments. I asked numerous times to set up the health consultation & group sessions part of the program. It caused so much stress and anxiety to be abandoned by the coordinator after first medical check in because I asked repeatedly for technical support help accessing the app which has never worked right on iPhone, iPad or android. I purchased Apple devices when Android didn’t have the app back in June which was an additional expense. Had to continue using the web portal which is gone now so there is no way to reach them. They pretended they didn’t understand what I was asking for and kept changing coordinator when I did ask. I never received the final shipment. FedEx actually handed a shipment to my child when I wasn’t home to receive (instead of keeping it for delivery at FedEx as I requested) & I reported this which of course Nuelife said “can’t do anything about FedEx” Fortunately he’s trustworthy and knew not to open or touch the package but that’s a dangerous situation. There were so many problems that participating in this program retraumatized me & the expenses need to be refunded however there is no one to discuss this with as the website claims. This company is a fraud and scam and I hope the FDA or whoever is monitoring authority shuts them down because they’re taking advantage of vulnerable individuals for profit. The pictures of the gala held to acquire funding posted all over Facebook profiles with drugged up people felt like an egregious violation of our souls. You’re truly horrible people minus Jasmine & Jeralyn. I don’t have time for a lawsuit but I hope it happens so no other people are harmed.

SSG JC

4 years ago

Response from developer

Hello, thank you for taking the time to leave your feedback. Your experience and safety are the most important things to us, and we are regretful to have left you with these sentiments. We understand that these kinds of mishaps are disheartening through the process that we are intent on facilitating seamlessly. Please know that your feedback allows us to be better. Please contact us directly if you would like to discuss this further, we are happy to help in any way that we can despite the challenges you've experienced. Contact: social@nue.life.

Simply East to Use

The app is a great compliment to the NueLife program. The integration of music and the interface is easy to use. You can use stand alone or during your experience and I found that iWatch integration was also an added benefit, as it logs my mindfulness mins automatically and syncs data.

Lastly it’s so easy to communicate and I your support team via the app and I get email/text notifications when I have a new message so I never miss one!

MCstock

4 years ago

Lot of good content - HOWEVER

I’m in the early stages of my treatment with this company. So far I appreciate the process and support available. Compared to other ketamine treatments I have done nue.life’s pricing is outstandingly reasonable.

I have a major complaint about the app. When you click the icon, before the login the first visual is an attractive, thin, young girl wearing a small bare-midriff top, stretching and smiling in a sunlit patch of flowers. Perhaps it’s supposed to give the impression of a contented person, newly feeling better.

For a severely depressed, often suicidal, eating disordered, self-hating person, all I see is a picture of everything I despise myself for not being. It’s a trigger to say the least and not one I want to see multiple times a day.

The web portal experience is not the same as the app so, for me, not a good alternative. I have complained and been told the company takes such things very seriously. I hope the app designers do something about this issue.

DGM794

4 years ago

Use a different company for your treatment

Nue Life hasn’t worked out the kinks in Georgia yet. I’m missing a lot of the key supports because they are not available. I think it’s probably contributing a lot to my lack of improvement with the ketamine. They talk a good game but they cost a fortune and provide almost no non-drug support. I’ve repeatedly asked for help accessing those resources that they talked about during the sales pitch, but they simply don’t have them or haven’t followed up with me.

Sunny5308

4 years ago

Response from developer

Hello there, thank you for sharing this feedback. We are happy to report that our programs include added support and options, as well as improved access on our app. Non-drug support is not only just as important to us, but it is in fact where many patients see the biggest difference. We hear you and agree, and please know these resources do exist and have improved. We would really appreciate any other feedback you may have. It is our priority to always improve. Please email social@nue.life.

Game changer

This is awesome

rijuj76ygtfrdd

4 years ago

Response from developer

We're grateful to have you!

Re: treatment?

Paid for treatment with Alex
Never received second call or treatment
Feeling scammed and very disappointed in New Life Still waiting for that call😡

fool to believe

4 years ago

Response from developer

Hello, please email social@nue.life with more information and we will be happy to help any way that we can.

Not a good value

This company is not a good value. They are 2x the price of other companies and prescribe much lower doses. I had a consult with the doctor and they made me feel like wanting a profound experience was somehow bad. I have used other companies before this and had a wonderful experience. Stay away and use Mindbloom instead. Or any other company for that matter. Don’t waste your hard earned money and time. They just want your money and not actually help.

Bobhaskins123

4 years ago

Response from developer

Hello, thank you for sharing your voice here. While these comparisons do not seem to align with what is true for what we offer, we certainly empathize with your experience. We can also assure you that a profound experience, while not necessarily always the goal, is indeed a positive thing. If there is any way we can show you that we're here to help, we are open to it. We welcome any feedback that you may have. Please email social@nue.life.