NUG inc. User Reviews

Customer Experience

Positive experience63.3% of reviews
Neutral10.0% of reviews
Negative experience26.7% of reviews

~ Based on 30 written reviews from the US App Store.

Is NUG inc. Safe?

NUG inc. appears safe based on user ratings. AppsHunter Safety Score for NUG inc. is 92/100.

This assessment is based on 294 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.2% of ratings point to a safe experience
2.7% of ratings suggest some concerns
4.1% of ratings point to a risky experience

~ Based on 294 App Store ratings for NUG inc..

Is NUG inc. Legit?

NUG inc. appears legitimate, with a few gaps. AppsHunter Legitimacy Score for NUG inc. is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Props

You guys have always been on top or your game!🤙🏻👍🏻

Doesn’t work

It’s making me give away my personal information just for it to NOT WORK. Repeatedly asking me to verify after several attempts. Yes, the verification code comes to my phone, yes I put it in exactly, yet when I press ‘finish’ it goes back, after if asking me to choose a location, it goes back to saying please verify your number AFTER IVE DONE IT 13 times.
Show more

Rewards system fell off

The app always shows products that are “available” but whenever the item is not there for the mobile order, they tell me that my order is packed without telling me that there are missing items. They also cheap out on the points system. I used to be able to get $10 pre rolls for 100 points now I can’t even get a $7 preroll with that much. A 10 pack of terp pre rolls used to be 300 points but now it’s 500 points. Sales used to be good now it’s mid
Show more

Was good now getting a step back

Reward points expire The redeemable awards got worse used to be able to get Things that cost 30 dollars from 400 points and 60 dollars things with 500 points now they got rid of the $60 items and now you spend 500 points to redeem $30 items. they never have their own brand of Nug 1/8 or 28g so you spend 500 dollars to get a 30 dollars item
Show more

Response from developer

Thank you for reaching out to us and bringing this to our attention. We apologize for any inconvenience caused by the incomplete product listings or the absence of certain deals on our platform. Your feedback is valuable to us, and we are committed to enhancing your experience. If you have any specific products or brands you are looking for, please let us know, and we will do our best to assist you.Our team strives to ensure that all available products and deals are accurately represented online. However, there may be instances where updates are delayed or certain products and deals are not listed based on inventory. We are currently working to improve our system to provide a more comprehensive and up-to-date inventory. Your feedback is valuable to us, and we are committed to enhancing your experience. If you have any specific products or brands you are looking for, please let us know, and we will do our best to assist you.

So not working

I have been going to NUG for a few years when I found out that they had an app. I figured this would be a lot more convenient for pick ups. Unfortunately, the app did at work and out of nowhere. It stopped working for me. I have tried to login with my phone number and emailand nothing happens. I still don’t receive a code to login. This has been going on for months almost a year now I’m about ready to change and just go to another club. I’m done with his NUG app app ever.
Show more

Impossible to use

You have to sign up to use the app but the signup is an endless loop of selecting a store then mobile number verification.

💚

love all the different reward options!!!

question

great app really love it, will there ever be a chance to display c*rtridges there?

Response from developer

Thank you for your feedback! We’re glad you’re enjoying the app. Currently, Apple does not support vape-related products on their platform. However, you can always access our full range of products, including cartridges, through our web version at app.nug.com. If you have any other questions, feel free to reach out. We're here to help!

Excellent Products

They have a great selection of products for rec and medicinal

Useful app for a great brand!

Very easy to use, love my points!

App is great

Very useful and informative, gives details of products before buying, very helpful. Good points.

Great Service

Brings out great quality in products and also upgrades to the menu

Easy to use

App is pretty simple to learn

best dispensary in el cerrito

great !

Nug

Awesome app!

Great

Great

great deals

always has good deals daily

Great 👍🏾

Easy use love it

I am unable to use the app unless I share my location

I am sick and tired of being forced by apps to give away my personal information.

Forcing sharing of location of information clearly outlines the true intent of apps like these, they don’t really care about helping you as if they did you could use the app by searching using zip codes.

No, they want to harvest users info like McDonald’s or other apps that require you to share your location in order to use the service.

Think about the exchange of value: the app uses your location to find a store to place an order once, maybe a few times while the app devs hope your location is shared 24/7 to sell to data brokers. Does that seem like a fair trade?

This happens increasingly more now a days and people are either too ignorant or don’t care that they’re getting fleeced for a free burger or under the guise of security or additional features that can only be used if you share your location 24/7.

Sickening that business can do what they want while the gov refuses to protect or support consumers in any way in America. The best support we have is hoping daddy apple upholds their promises of privacy but they’re just as culpable as the app ecosystem they enable.
Show more

Response from developer

Thank you for sharing your concerns with us. We understand your frustrations regarding the need to share personal information and location data, and we appreciate the opportunity to explain our position. We are legally required to ensure our services are only available to users within California at this time. This is necessary to comply with state regulations and to prevent unauthorized access from locations where our services are not permitted. Unfortunately, using zip codes alone does not provide the level of accuracy needed to meet these legal requirements. We want to assure you that your privacy and security are of utmost importance to us. While we do need to verify your location to comply with the law, we do not use or sell your location data for any other purposes. Your information is strictly used to provide you with the services you request and to ensure we operate within the legal boundaries set forth by state regulations. We are committed to being transparent about our practices and to protecting your personal information. If you have any further questions or concerns, please do not hesitate to reach out to us at support@nug.com

Broken App

I was asked to verify my phone number over 10x. I kept getting to the end of the sign up and would keep being asked to verify my phone number again and again and again

Response from developer

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you've experienced with our phone number verification process. We understand how frustrating it must be to repeatedly verify your phone number without being able to complete the sign-up process. Please email us at support@nug.com so an associate can assist you immediately and ensure you are taken care of for the inconvenience!