Useless app!
There are times where i cannot login and when i can login, they cannot proceed to the section that i need to. For example, check lab results or payment. There will be an error showing “oops something went wrong. You may want to try again later”.
If NUHs is trying to go digital, please make sure you have the capability before implementation if not it’ll be a nuisance to user.
Hope that this issue can be resolved soon.
If NUHs is trying to go digital, please make sure you have the capability before implementation if not it’ll be a nuisance to user.
Hope that this issue can be resolved soon.
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Bill
Still cant view bill
App got worse
Used to be able to reschedule appointments and do a whole load of things. But after the update, only the first page works. Subsequent, actions give only a blank page including payments. In short, nothing works on the app! Even for the caretaker option
App crash and blank
Doesn’t work with checking payment or making appointments, all function down!
Bad app
This app is working backwards. Convenience is only temporary. From unnecessary links to SingPass, hard to book appointments and app issues is a very common thing that occurs. Even the staffs at nuh is complaining regarding the app system . People health is on the line and the app deters people away rather then give them the convenience. Shame on the developers as the problems still persist from years ago until today.
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New update is problematic
New update has made this app problematic - always time out and bad gateway. Do not update
Fantastic App
It’s user friendly and hassle free when there is a need to reschedule the appointment. It makes things so much easier to talk to a live agent rather than a digibot. Keep up the good work to whoever who created this app.
Location
This app does not show the location of the appointment right after I click “register” on the specific appointment. Please still put in the location before the “i have arrive” because I cannot arrive if I forget the clinic location. Thank you.
Face recognition/scanning
I can’t scanned my face for Singpass registration
Can be improved to minimise waiting
The blood test results should be summarize in a table by dates with remarks and range instead of clicking one by one. The bills should reflect where it is being charged to especially when using Zoom. It would be good if the Zoom payment account can be updated via the app instead of physically submitting a form at NUH. The same applies when requesting info, almost everything need to authenticate via SingPass, many times.
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Login state
STOP LOGGING ME OUT EVERY TIME THE NETWORK CHANGES. It’s entirely ridiculous that login state is linked to network ID instead of phone ID. Every phone has a unique identifier. Every other app can do this. It’s not only annoying for the user, it is basic common sense that linking login state to network ID is the LEAST SECURE METHOD for tracking users. Every time you ask me to login AGAIN when the network changes means there’s an increasing chance someone can target/phish/hack users ON THE NETWORK, especially when this happens on public WiFi! Fix this.
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All sorts of error messages
Supposed to be an important app for NUHS patience’s and yet it is poorly developed. After so many years, this app is still full of glitches. Error messages pops up due to many reasons such as connection with SingPass, checking schedule, live chat, even displaying info. Not to mention missed notifications of upcoming appointments and lack of information on technical visits.
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Repeatedly hangs
One of the most important aspects of an App is to be stable and not hang but for more than a year I find it keeps on hanging with a bright white screen. It is on my iPhone 11 with latest iOS and even previous iOS versions. Anytime I need to use it it first need to delete this App and re-install and within a few days it hangs again. I’m surprised how developers would not know this and why they can’t fix it esp since it has been repeatedly happening for more than a year
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X Ray report
The waiting time for report was 2 days. Quite fast by regular standard.
But I wonder if such reports will be in the national database such that all doctors in clinics and private specialists can see them?
But I wonder if such reports will be in the national database such that all doctors in clinics and private specialists can see them?
Cannot access app
I cannot access the app as my iPhone 7 does not update to IOS16.2. Every time I try to update my phone, it says the latest update is installed and it is only iOS15.8. Thus, I go back to HealthHub to make appointments and other details. Wondering if I should delete the app as I cannot access. Thanks
Reschedule live chat problem
Overall, this app is very decent as we get to have our queue number faster/inform them we have arrived at the hospital etc. But whenever I try to use the reschedule option to chat with the staff I just can't find the 'Enter' button to submit my enquirers to let the staff know and making me feel bad for wasting the staff time. Currently using IPhone 14, is it okay if the 'Enter' button to live chat with the staff to be more obvious or anyway to fix it? Because whenever I finish typing it is 'Done' on my keyboard and I can't seems to find the 'Enter button anywhere to send my message to the staff on live chat.
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Tahir Khan, Senior Consultant
A PDF for my medical record appears with my FIN only. I want the name to be displayed.
Kind Regards
Tahir Khan
Kind Regards
Tahir Khan
Response from developer
Dear Dr Tahir Khan, we sincerely apologize for any inconvenience you encountered on our app. Your feedback is valuable, and we'd like to better understand your experience. Please reach out to us via email at [nuhsapp@nuhs.edu.sg], providing your name, NRIC, phone model, OS version, screenshot, date/time of the incident, and the healthcare institution/clinic name if applicable. Thank you for your understanding and cooperation.
Not for the user’s convenience but for the money.
The app is functioning well. However, the policy of requiring patients to use the app for essential actions, such as making appointments, is problematic. It becomes even more frustrating when patients must pay for medical reports and other necessary doctor’s letters. Patients have already covered the costs of diagnosis, consultation, and facility usage, and charging additional fees for reports is an exploitative business practice.
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A bit of discrepancies
I received a SMS about a NUP bill, but when I visit the NUHS app, it shows “No Outstanding Payment”.
“App Payment Status” should have shown all my transactions as “Successful” instead of “Pending”, as I cross-checked my “Full Paid Bills” which are already paid for.
“App Payment Status” should have shown all my transactions as “Successful” instead of “Pending”, as I cross-checked my “Full Paid Bills” which are already paid for.
Version upgrade 16.2
The latest update to version 16.2 for higher enhancement of the app. However, have the developer consider those with a older version software mobile holders are unable to update and use the app? NUH highly recommend their customers to use mobile connection with them . This is hell of inconvenience for patients in need of assistance
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