Outstanding Customer Service and Quick Resolution
No user friendly
Excellent Customer Service – They Truly Care About Their Users!
My number had repeated issues, and I honestly didn't expect much after experiencing so many failures. However, their support team went above and beyond to help me. They provided more than five replacements until I finally received a number that worked properly.
I have rarely experienced this level of dedication from a customer service team. They were patient helpful and never gave up on finding a solution for me.
I'm genuinely happy with the way they handled my situation. My experience taught me that good customer service isn't about never having problems; it's about how a company treats its customers when problems arise.
I highly recommend Numero! If you ever experience an issue, give their support team a chance. They really do their best to help. Thank you, Numero, for your excellent customer service!
Unable to receive texts
Great app and helpful support
Bad service and no actual coverage
Their package comes with many issues and no service the most of the time. I have purchased their pack and waited a couple weeks for their support to help me activate it and use it. No service and no actual coverage.
When I asked for a refund, they denied it and I had finally to dispute it within my bank account.
Response from developer
Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team
Best app ever
Very Poor Customer Service – Disappointing Experience!
When I encountered a problem, instead of helping me resolve it, their support team kept asking me to complete seven steps, including using my old WhatsApp account and the original phone number. Unfortunately, I no longer have access to that number.
I provided all the proof and explanations they requested, but nothing changed. They keep sending the same instructions that I simply cannot complete. They refuse to refund my money or even offer me a replacement number that can receive WhatsApp verification codes.
Imagine paying for a one-year subscription and receiving this level of customer service when something goes wrong!
My advice: Think twice before purchasing from Numero. They may take your money, but when you face a serious problem, don’t expect proper support or a reasonable solution. I would not recommend this service based on my experience.
Great app
Difficult to get help
Problems making calls unresolved
Response from developer
Dear, we're truly sorry for your unpleasant experience and understand your frustration. At Numero, customer satisfaction is our priority, and we apologize for any inconvenience. Please understand that the quality of calls is reliant on the strength of your internet connection. We recommend checking the quality of your internet We want to understand what you are facing and solve your problem. Please provide your Numero account's phone number at support@numeroesim.com or via WhatsApp at +447577000092 so we can resolve the issue. We appreciate your feedback and hope to turn your experience around
تجربة سيئة جدا
Suporte respondeu antes de 24h
Response from developer
Olá! Ficamos muito honrados por você gostar do nosso serviço. Agradecemos imensamente pela avaliação e pelo apoio. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco. Você pode nos contatar diretamente pelo aplicativo, através da central de suporte, ou pelo e-mail support@numeroesim.com. Atenciosamente, Equipe Numero eSIM
Top
Customer service
Response from developer
Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team
Recomendo 100%
Response from developer
Olá! Ficamos muito honrados por você gostar do nosso serviço. Agradecemos imensamente pela avaliação e pelo apoio. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco. Você pode nos contatar diretamente pelo aplicativo, através da central de suporte, ou pelo e-mail support@numeroesim.com. Atenciosamente, Equipe Numero eSIM
Exceptional
Response from developer
Dear, we are honored that you enjoy our service. Thank you so much for rating and support. If you have any questions, feel free to contact us. You can find us directly from the app through the support center or through support@numeroesim.com. Regards, Numero eSIM Team
دعم فنى ممتاز
Best service provider
online service
