Ottima app
Ci vuole tanto a fare un’app semplice che ha solo i comandi fondamentali e facile da usare? Si dovrebbero ispirare a quest’app gli sviluppatori delle altre marche di cuffie
Immersion mode
Since the last update, the immersion mode setting is simply horrible. Because the delta between level three and four is just immense and becomes inaudible. The old setting allowed us to gradually increase the immersion mode, which is no longer the case, which is really a shame.
Tap functionality is far too limited
I’m just gonna lay this out - tap functionality should have options to assign skip forward and back. Having to take your phone out to skip ads (podcasts) every time is totally unnecessary. Please. Give us this option.
!!!!!!!
Used to have no problem but suddenly won’t let me log into the nura app, states my email isn’t registered even though it is so now can’t use my headphones!! JOKE
waste of money
after spending so much money out of no where it’s telling they cant let me listen to music with the app? i’ve used it for over a year without permission and only now u want me to use an app . i got to ur app to look at how to factory reset and its a load of rubbish don’t waste ur money on products like this. would honestly give it no stars if i could
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Catastrophic Failure
Nuraphones are immense and I could not fault them at all after 4 years of having them. Then today I put them on and all get after attempting to Connect with the App is:
“Please Contact Nura Support (Authorisation Code Ref: 3572)
What exactly is Code Ref: 3572 and what does it mean?
I pay two monthly NuraNow Subscription which incidentally my Nuraphones Subscription is£12 a month BUT the other Subscription Fee has suddenly increased from £5.99 a month to £13 a month which is weird because on my Account I only have the one Invoice and no invoice for the NuraBud which were Upgraded to the Denon Perl Bud headphones??
No contact from Denon or Anyone else for that matter to tell me about any increase and now my Nuraphones are absolutely useless? No contact from Customer Tech Support to discuss and resolve this issue?
“Please Contact Nura Support (Authorisation Code Ref: 3572)
What exactly is Code Ref: 3572 and what does it mean?
I pay two monthly NuraNow Subscription which incidentally my Nuraphones Subscription is£12 a month BUT the other Subscription Fee has suddenly increased from £5.99 a month to £13 a month which is weird because on my Account I only have the one Invoice and no invoice for the NuraBud which were Upgraded to the Denon Perl Bud headphones??
No contact from Denon or Anyone else for that matter to tell me about any increase and now my Nuraphones are absolutely useless? No contact from Customer Tech Support to discuss and resolve this issue?
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Avoid
The device itself was decent enough but they soon stopped working as the app said it was linked to another account. Appalling slow unhelpful customer support and told there is nothing to be done and they have deactivated the headphones. Never had headphones that can’t be used. Waste of technology now they are condemned and terrible for the environment. I now hear that they were bought out by Denon so bad mark to Denon too
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Good hardware, terrible software
Poor UX
Best Headphones,
Absolute Quality sound every time. they work.
Quality headphones for any professional, or “speaker head” overall.
Quality headphones for any professional, or “speaker head” overall.
Offline profiles?
Since you have essentially sold your company to Denon. Does that mean that the nura app will be going offline essentially making the purchases of many to be a waste? Or will offline profiles finally be a thing? Or will a new Denon app take on the duties of this app so that the people that bought into this tech aren’t left with headphones that aren’t able to be fully utilized without an app? Because if not I could see this turning into a lawsuit from many who bought their headphones for this specific technology. I would like to think that Nura would have put something in place to make sure that the customers that believed in their company wouldn’t be left without a way to keep loving and using their headphones the way they were intended for.
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Super Kopfhörer mit relativ unpraktischer Software
Die Kopfhörer gefallen mir im neutralen Modus am besten. Der Klang macht jede Menge Spaß. Bin jedoch aus der Tontechnik und die Personalisierung empfand ich zu Beginn als tollen Gimmick, jedoch stark verzerrend. Ich wünschte man könnte sie so einstellen, dass der neutrale Modus auch als Profil verfügbar ist, damit ich sie auch so am Computer nutzen könnte. Auch am Telefon ist es nervig abzuwarten, bis die App fertiggeladen hat, bis ich wieder auf neutral stellen kann. Die App braucht bei mir relativ lange zum Laden, außer ich bin komplett offline…
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Avoid
Well, let me start by saying over the years I have purchased the original Nuraphone, had the nuraloop on preorder and then two pairs of nurabuds.
I have also recommended this company to in excess of 4 friends who have all either made purchases or subscribed to their services, as well as promoting them through my instagram (when I had one) to other nomadic music producers.
I have been over the moon with the original Nuraphone, using them without problem for maybe 4 or more years now.
The nuraloop I pre ordered have never been used simply because they will not, no matter how much I try or which ear bud attachments I use create a seal on my right side. Rendering them completely useless.
The Nurabuds are trash, they have both broken in less than a year and cause a really high pitched squealing sound on occasion which is actually quite painful in ear.
I emailed Nura to see if they would do anything to assist me in purchasing a new pair with some sort of discount taking into consideration my loyalty to this company over the years and was simply told NO. Now they’ve sold to Denon they are not able to help me in any way and actually suggested putting my faulty nuras on eBay.
Not something I’d do as I’d just be stitching someone else up with the same problem.
So yer in conclusion, screw you Nura, good original product (nuraphone) but after sales care and support is awful, once they’ve got your money they really don’t care about making sure that the product is well maintained and you’re happy with them.
I have also recommended this company to in excess of 4 friends who have all either made purchases or subscribed to their services, as well as promoting them through my instagram (when I had one) to other nomadic music producers.
I have been over the moon with the original Nuraphone, using them without problem for maybe 4 or more years now.
The nuraloop I pre ordered have never been used simply because they will not, no matter how much I try or which ear bud attachments I use create a seal on my right side. Rendering them completely useless.
The Nurabuds are trash, they have both broken in less than a year and cause a really high pitched squealing sound on occasion which is actually quite painful in ear.
I emailed Nura to see if they would do anything to assist me in purchasing a new pair with some sort of discount taking into consideration my loyalty to this company over the years and was simply told NO. Now they’ve sold to Denon they are not able to help me in any way and actually suggested putting my faulty nuras on eBay.
Not something I’d do as I’d just be stitching someone else up with the same problem.
So yer in conclusion, screw you Nura, good original product (nuraphone) but after sales care and support is awful, once they’ve got your money they really don’t care about making sure that the product is well maintained and you’re happy with them.
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A waste of money.
Calling these headphones and apps gimmick would be insulting to gimmicks. Truly awful sounding and beyond uncomfortable.
App doesn’t stay logged in?
Met with the same info sheet to fill in my age etc every time I open the app, wondering if it’s something I’m doing wrong? It’s even when I just switch to another app and go back. Bit annoying
Nura app in dead loop
My nuraloop consistently fall into deep sleep or something with no respond of any operation. According to the instruction I hard reset the earbuds, then begun a nightmare. To setup earbuds need connect to Anura app, BUT Nora app connection failed every single time… come on guys, I just need a usable earbuds, why a connection to your Anura server is a MUST?
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No effort to improve
Being around since the beginning and seeing absolutely no change coming to the interface or quality of life improvements is disappointing. To access the highest quality of audio possible it requires an analog line, but the bells and whistles of the headphones completely deactivate without Bluetooth. Can’t change transparency mode with a line in as well.
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Nuratrue Pro problem
I have Nuratrue Pro, when i connect immediately disconnect, 2 seconds later the connection says bluetooth connected and immediately disconnect. And this in never ending loop. I have iPhone XR, do i need better phone or earbuds needs service? When i test them on Samsung S22+ the problem is the same.
App does not work
I’m a first time customer, and I have never left a review before in my life but dang I have to. I’ve heard a lot of good things about these earbuds and wanted to try them out too. So straight out of the box the NuraTrue Pro’s will not connect to the app. I’ve followed every suggestion, even trying different phones to no avail. The worst part is that these earbuds rely so heavily on the app. Meaning unless you set it up initially through the app, no music or other media can be played through the earbuds. This renders my over $300 purchase UNUSABLE. AND because this is a small kickstarter company, live support chat isn’t readily available. They say it exists but the option is not there. So the best way to reach them is through email. But they are so flooded with inquiries, that it will take a week or more to hear from them. Meanwhile your stuck with an over $300 paper weight for all that time. To the Nura company, if you see this, please at least make the earbuds usable without the app out of the box, and then for the “best personalized experience” the app can then be used. Every other company does it this way. That way we can still use them in case the app has issues and it will hold us over until the issues have been resolved. Because you guys are small, you need to be more efficient.
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Please give the option to shorten the poor fit message
When there’s poor fit, have to wait an eternity for it to say ‘poor fit detected, try repositioning the earbuds blah blah…’. Please can we just let it say ‘poor fit detected’. Thanks
Nuraloop kein Update möglich
Habe die Nuraloop zum ersten Mal in Betrieb genommen. Kopfhörer wollten ein Update was nicht funktionierte. Das schlimme ist ohne dieses Update bei erst Einrichtung kann man die Kopfhörer nicht verwende. DER GRÖSSTE MISST AUF ERDEN
