Slow to start
It takes a good 20 seconds to "connect to the servers" and there's no dark mode.
App
So I bought Denon pearl pro earbuds and I have an iOS device. The brochure that came with the earbud says that these earbuds have spatial audio for iOS and android but has no head tracking with the spatial audio. I download the app and set up went great and some of the things that people are talking about on here about the earbuds that doesn’t have control has now been updated…. I guess because now you can do a lot with the earbuds by customize what it will do for as turning on and off features like transparency right on the earbuds, but on my app, there is no spatial audio. I reached out to the support team and they say that there is spatial audio on the app and that I’m not looking in the right place, but I have yet to find it in the app. I have reset the earbuds and the phone itself made sure everything was up-to-date, but still do not see a spatial audio button Even though the spatial audio was not supposed to have head tracking….spatial audio was one of the things that I enjoy and was hoping when I purchased these that there would be spatial audio , but it doesn’t show it when you download it to your phone which I have iOS but the support team says it does have it but I have yet to see It no matter what I do.
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Account/Servers
The app has such potential. The big issue is it needs to connect to Denon servers to work. Thus it Is unfunctional on airplanes or at my farm. It really makes no sense. Even with Wi-Fi, half the time it cannot connect.
Too many bugs
Offline mode does not work, meaning you cannot configure anything w.r.t. headphones without internet. Kicks you out into an endless loop. Touch controls are limited—only toggling transparency mode works; you cannot toggle between e.g. noise cancellation and “off” mode.
Good Sound Not the Product/Support
I really like the Noise Cancelling earphones from demon but two things that suck are the weak app support to connect it with, there’s just too much problem when it came down to connect the two together and the support is subpar. The worst is that my right ear phone must have some sort of manufacturing defect because it noticeably run of out of battery MUCH quicker than the left one. So I’m constantly having to put it back in its case to recharge. I can’t speak for the rest of their products but if you’re looking into their earphone I would maybe consider a different brand.
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