Terrible Service and No Accountability
I placed an order and paid upfront weeks ago, expecting delivery within their standard 6 working days. Instead, the delivery date was repeatedly postponed day after day without any justification. Now, their delivery partner has falsely marked the shipment as "failed" without making a single attempt to visit my address or contact me. To make matters worse, the courier rider’s number provided is permanently switched off. The app makes it easy to take your money, but customer support provides nothing but vague reassurances instead of resolving the issue. If you cannot guarantee reliable logistics, you should not be taking customer payments upfront. Fix this or refund my money immediately. Avoid this app.
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Bad service
I am very disappointed with Nutrabay’s delivery service and customer support. The delivery takes an unreasonably long time, around 10–12 days. On top of that, the customer care representatives are very rude and unprofessional. Instead of helping customers resolve their issues, they directly tell them to cancel their orders.
Another major issue is their attitude towards language. They insist that customers speak only in Hindi or English, even though Marathi is my mother tongue. Customers deserve respect and the freedom to communicate comfortably in their own language.
Nutrabay seriously needs to improve its delivery service, customer support, and staff behaviour. Delayed deliveries and rude responses create a very poor customer experience. I expected much better service from such a well-known brand. I would not recommend Nutrabay to anyone until they improve their customer service and delivery process.
Another major issue is their attitude towards language. They insist that customers speak only in Hindi or English, even though Marathi is my mother tongue. Customers deserve respect and the freedom to communicate comfortably in their own language.
Nutrabay seriously needs to improve its delivery service, customer support, and staff behaviour. Delayed deliveries and rude responses create a very poor customer experience. I expected much better service from such a well-known brand. I would not recommend Nutrabay to anyone until they improve their customer service and delivery process.
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Very Disappointing Delivery Experience
I placed my order on 7 September 2026, but it was never delivered. The delivery agent called me on 25 September, confirmed my address, and told me the order would be delivered the next day. I agreed and requested that it be delivered.
However, the order was not delivered, I received no further call, and the tracking status was changed to “Returned.”
Nutrabay later told me that the order was cancelled because the maximum delivery attempts had been reached. This is confusing because I had confirmed my address with the delivery agent and was available to receive the order.
After waiting for more than two weeks, I was simply asked to place a new order instead of receiving a proper resolution.
Very disappointing experience with the delivery process and customer support. I hope Nutrabay investigates such issues with its logistics partners instead of making customers place a new order.
However, the order was not delivered, I received no further call, and the tracking status was changed to “Returned.”
Nutrabay later told me that the order was cancelled because the maximum delivery attempts had been reached. This is confusing because I had confirmed my address with the delivery agent and was available to receive the order.
After waiting for more than two weeks, I was simply asked to place a new order instead of receiving a proper resolution.
Very disappointing experience with the delivery process and customer support. I hope Nutrabay investigates such issues with its logistics partners instead of making customers place a new order.
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Unprofessional Behaviour
From last four days we received messages that our shipment is out for delivery but everyday in evening we would receive same
message that
! You were not available to
collect your shipment! It seems that delivery person/ agency deliberately doesn't want to deliver our shipment.
Same thing being repeated for last four days again. No one ever approached us at the address or on telephones. Approached to nutrabay support team but cannot directly mail them. No solution till now
message that
! You were not available to
collect your shipment! It seems that delivery person/ agency deliberately doesn't want to deliver our shipment.
Same thing being repeated for last four days again. No one ever approached us at the address or on telephones. Approached to nutrabay support team but cannot directly mail them. No solution till now
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Worst return and refund policy
Worst return and refund policy
Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Unresponsive support and selling fake products
I have been trying to return a product which doesn’t have authenticity validation and each time I speak to different support team they offer no solution other than asking to wait for an email. Pathetic service. Never going to order anything from this app. I just want to return the product hope someone sees this review and take some practical action
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Worst customer support and zero accountability.
I received a defective, solidified product and have been chasing their support team for over three weeks with zero resolution. Despite submitting all requested proof—order details, invoices, batch numbers, images, and videos clearly showing the Blue Lemonade flavor—their team is simply stalling.
Now, instead of resolving the issue, they are falsely claiming that the images I submitted show a completely different flavor ("Sour Gummy"). It is evident that nobody is actually reviewing customer tickets or looking at the attachments; they just send canned, repetitive checklists to delay the process.
Wasting a customer's time for weeks over their own quality and backend mistakes is unacceptable. I strongly advise everyone to avoid purchasing here. Moving forward, I will only buy from authorized sellers who value basic customer service. Fix your support process and resolve ticket backlogs instead of blaming paying customers.
Now, instead of resolving the issue, they are falsely claiming that the images I submitted show a completely different flavor ("Sour Gummy"). It is evident that nobody is actually reviewing customer tickets or looking at the attachments; they just send canned, repetitive checklists to delay the process.
Wasting a customer's time for weeks over their own quality and backend mistakes is unacceptable. I strongly advise everyone to avoid purchasing here. Moving forward, I will only buy from authorized sellers who value basic customer service. Fix your support process and resolve ticket backlogs instead of blaming paying customers.
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Worst delivery service
Horrifying experience, and no idea when I’ll receive my refund. I ordered protein of ₹6499 . Every back-to-back day, I received the same text that is, we couldn’t reach you. And that item got cancelled automatically. I have no idea what just happened. I communicated with Customer Service five times, they are just kept on saying we initiated the case to the higher authority. I am a certified Fitness. And influencer with more than 13 K followers . I made a mistake by suggesting Nutrabay to my clients as well, they might have but once you order, you should start praying to receive it, so if you have other options like heakthkart, blink it , instamart etc then please go for that. Don’t even try this. They usually don’t give the refund.
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
The
Excellent
Very disappointing delivery communication from Nutrabay
During ordering, it permanently shows shipped in 1 day, but no where clearly mentioned that delivery still take additional 3 to 5 working days. After dispatch customer has to contact support separately to understand the actual timeline also received repeated generic copy pasted replies. Instead of proper updates, tracking moment was unclear for multiple days, creating unnecessary confusion.
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Response from developer
Dear customer, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at https://nutrabay.com/help-center/. We will help you at the earliest.
Worst delivery system
From last four days we received messages that our shipment is out for delivery but everyday in evening we would receive same message that ❗️You were not available to collect your shipment❗️ It seems that delivery person/ agency deliberately doesn't want to deliver our shipment.
Same thing being repeated for last four days again. No one ever approached us at the address or on telephones. Approached to nutrabay support team but cannot directly mail them. No solution till now
Same thing being repeated for last four days again. No one ever approached us at the address or on telephones. Approached to nutrabay support team but cannot directly mail them. No solution till now
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Poor customer support post placing order
It is been 16 days the order is placed and no updates from anyone. The customer support will tell that they will coordinate with logistics team but nothing happens. I asked them to cancel and they are telling they cant cancel and refund. When it comes i can decline. So i have to wait forever to get back my hard earned money due to their incompetence. Stay away from these folks
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Delivery delay
Please Deliver soon I had ordered last week still we didn’t recieve the order don’t assign to shadowfax courier delivery partner he couldn’t delivery my package 🥹😕so disappointed service from shadowfax
Response from developer
Hi, Sorry to hear about this. Your feedback is duly noted, and we will try and add more transporters to our team.
Good
It’s very good
Smooth and User-Friendly App
Really smooth and easy-to-use app. The UI is clean and browsing products is very convenient. Checkout process is quick and hassle-free. Overall, a great shopping experience. Highly recommended!
Response from developer
Hi, we are really glad to hear that. Your support and voice are very important to us. Thankyou!
Authentic supplements
I have ordered a few times, and all the products were authentic. Got them confirmed by the brand directly.
Response from developer
Hi, we are really glad that you like our products. Your support and voice are very important to us.
worst experience/ Don’t buy from website or App
please change your delivery partner. I have placed order 15 days before. I did not get my delivery yet. nor i get call from delhivery customer support. i had ordered from Nutrabay website first time and this is my experience with them. I won’t order anything from nutrabay again in future. thanks fro your worst and pathetic service.
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Very Poor service
I have a very bad experience with Nurabay. I had ordered 2 kg whey protein on 9th October. Today is 16th October. I did not get the parcel and in the delivery it is showing that I did not share the OTP, hence the delivery failed. Neither did any delivery person call me nor did they come to the office. On 14th October I filed a complaint with Nurabay's customer care. They told me that I will get my parcel in 24 hours but it has been 48 hours and I have not received the parcel yet. These people promised to promote an influencer from Maharashtra but are not able to provide the service.
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
Totally Fraud Product – Expired or Fake Isopure Zero Carb
I ordered Isopure Zero Carb Protein from Nutrabay, and this is one of the worst experiences I’ve had. The product does not dissolve in water at all, which is very unusual since I’ve used Isopure many times before and it always mixed easily with water or milk.
Even after scanning the barcode, it shows the product as genuine, but it’s clearly expired or of very poor quality. This is totally a fraud, and I feel like I’ve completely wasted my money.
Please don’t buy from this app as they are selling expired or defective supplements. Be careful and purchase only from trusted sources!
Even after scanning the barcode, it shows the product as genuine, but it’s clearly expired or of very poor quality. This is totally a fraud, and I feel like I’ve completely wasted my money.
Please don’t buy from this app as they are selling expired or defective supplements. Be careful and purchase only from trusted sources!
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Response from developer
Hi, Sorry to hear about this. We request that you please help us with your order details at https://nutrabay.com/help-center/. We will get back to you at the earliest.
App crash
Unable to order my supplements because app crash a lot please fix this and I support Nutrabay products and also recommend to my friends and family.
Response from developer
Hi, We are sorry to hear about your experience. Please write to us at https://nutrabay.com/help-center/ for a detailed feedback. We would like to fix this for you.
