Absolute Thrash Service
Booked a Simple delivery within the City. It took them 6 days to figure out and put 3 escalation tickets with no resolutions. The customer care is a joke. They don’t provide any resolution but will create a hype that your request is a priority. Very false advertisement of this app and this company. This would be the last time I’m ordering from this business. Next time I’ll take my business elsewhere. 0 out of 5 rating.
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Worst ever customer support experience
This has been one of the worst customer service experiences I have ever encountered. Throughout this issue, I have received inconsistent updates, false delivery attempt claims, and repeated assurances that were not honored. The delivery executive claimed to have called me and attempted delivery, which was simply not true.
Despite being a long-time HealthKart customer, I have been forced to spend my time repeatedly following up on an order that should have been delivered days ago. Instead of receiving a resolution, I have only received generic responses and shifting timelines.
Your courier partner's operational issues are not the customer's responsibility. What is disappointing is the lack of accountability and the poor customer experience provided throughout this process.
Despite being a long-time HealthKart customer, I have been forced to spend my time repeatedly following up on an order that should have been delivered days ago. Instead of receiving a resolution, I have only received generic responses and shifting timelines.
Your courier partner's operational issues are not the customer's responsibility. What is disappointing is the lack of accountability and the poor customer experience provided throughout this process.
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Nasty
Nasty nasty app. Stinky support people dont even understand issue if customer, they delivered wrong flavour of protein and then refused to take the return and threatened me to not post a review online or they will block my account. Nasty people.
Response from developer
Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at care@healthkart.com. We will help you at the earliest.
Complaint Regarding Incorrect Product Delivery and Pricing Discrepancy – Immediate Resolution Reque
Dear HealthKart Team,
I am writing to formally raise a complaint regarding my recent order placed through your platform for Wellbeing Nutrition Marine Collagen (Unflavoured).
Upon receiving the product, I observed the following serious discrepancies:
1. Incorrect Product Delivered
I had specifically ordered the Unflavoured Marine Collagen. However, I was delivered the Blueberry Flavoured Marine Collagen, which is not what I selected or intended to purchase. This constitutes a clear case of incorrect fulfillment of order.
2. Pricing Discrepancy
The Maximum Retail Price (MRP) mentioned on the product box is ₹1200, whereas I have been charged ₹1900 for the same. This significant difference raises concerns regarding pricing transparency and fairness.
These issues reflect a breach of consumer trust and fall under unfair trade practices as per applicable consumer protection norms.
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Resolution Requested:
I request you to take immediate action and provide one of the following resolutions:
Additionally, I request clarification regarding the pricing mismatch between the billed amount and the MRP printed on the product.
---
---
Please treat this matter as urgent and respond within 48 hours, failing which I may be compelled to escalate this issue through appropriate consumer grievance platforms.
I expect a prompt and fair resolution.
I am writing to formally raise a complaint regarding my recent order placed through your platform for Wellbeing Nutrition Marine Collagen (Unflavoured).
Upon receiving the product, I observed the following serious discrepancies:
1. Incorrect Product Delivered
I had specifically ordered the Unflavoured Marine Collagen. However, I was delivered the Blueberry Flavoured Marine Collagen, which is not what I selected or intended to purchase. This constitutes a clear case of incorrect fulfillment of order.
2. Pricing Discrepancy
The Maximum Retail Price (MRP) mentioned on the product box is ₹1200, whereas I have been charged ₹1900 for the same. This significant difference raises concerns regarding pricing transparency and fairness.
These issues reflect a breach of consumer trust and fall under unfair trade practices as per applicable consumer protection norms.
---
Resolution Requested:
I request you to take immediate action and provide one of the following resolutions:
Additionally, I request clarification regarding the pricing mismatch between the billed amount and the MRP printed on the product.
---
---
Please treat this matter as urgent and respond within 48 hours, failing which I may be compelled to escalate this issue through appropriate consumer grievance platforms.
I expect a prompt and fair resolution.
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Response from developer
Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at care@healthkart.com. We will help you at the earliest.
Great experience
HealthKart is a well-designed and user- friendly app for browsing health, fitness, and wellness products. The interface is clean, making it easy to search for items, compare brands, and read detailed product descriptions. One of the best features is the availability of verified customer reviews, which helps users make informed choices. The app also offers frequent discounts, deals, and reward points that add value to the overall experience.
Order tracking is smooth, and delivery is usually reliable. The app includes helpful content like fitness tips and basic product guidance, which is useful for beginners. However, some products can feel a bit expensive without offers, and occasional delays or stock issues may occur.
Overall, the HealthKart app is a convenient platform with a wide selection and good usability, making it a solid choice for anyone interested in exploring health and wellness products.
Order tracking is smooth, and delivery is usually reliable. The app includes helpful content like fitness tips and basic product guidance, which is useful for beginners. However, some products can feel a bit expensive without offers, and occasional delays or stock issues may occur.
Overall, the HealthKart app is a convenient platform with a wide selection and good usability, making it a solid choice for anyone interested in exploring health and wellness products.
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