10/10 suggested
Response from developer
Thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience with Traya and that our personalized approach, app, and supportive Hair Coaches have made your journey easier. It's especially rewarding to know you're seeing a difference after struggling with hair fall for so long. Thank you for trusting Traya and recommending us! We look forward to supporting you further on your hair care journey.
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My experience with Traya has been extremely disappointing. I started their treatment with the expectation that I would receive proper guidance and a genuine, patient-focused approach, but unfortunately, I did not feel that way.
I personally experienced [mention your actual side effects, e.g. increased hair fall, scalp irritation, dryness, itching, etc.] after using the products. What disappointed me even more was the way my concerns were handled. Instead of feeling that my health and treatment outcome were the priority, I felt that there was a greater emphasis on continuing the paid treatment and selling products.
For me, treatment should be about understanding the patient’s condition, monitoring progress, addressing side effects and modifying the treatment when necessary—not simply continuing a subscription or pushing more products.
I would strongly recommend that anyone considering Traya do proper research, consult an independent qualified dermatologist, and carefully evaluate the treatment before spending money.
Based on my personal experience, I am not satisfied with the treatment, the response to my concerns, or the overall value for money. I expected healthcare and proper treatment guidance; instead, I felt like a paying customer first and a patient second.
Very disappointing experience. I would not personally recommend it based on my experience.
Response from developer
We’re truly sorry that your experience did not meet your expectations. We understand your concerns regarding side effects, treatment guidance, and how your concerns were handled. Your feedback is important to us, and we’d like to review your experience carefully. Please share your registered details at customercare@traya.health so we can assist you better.
Poor Results, Repeated Order Cancellations & Unresponsive Support
I used Traya for 6–7 months and did not get the results I was expecting. What made the experience even worse was the repeated delivery failures. Every single prepaid order was cancelled on the first delivery attempt from their side. This wasn’t a one-time issue—it happened repeatedly.
I contacted customer support multiple times, but nothing was ever resolved. I also booked a consultation through the Traya app, but no one called me at the scheduled time. It feels like the company is quick to take your money but very slow to provide support when problems arise.
Another major disappointment was the money-back guarantee. Based on my experience, I did not receive the refund I expected, making the guarantee feel misleading.
Based on my personal experience, I cannot recommend Traya. If you’re considering spending your hard-earned money on this service, I strongly suggest researching other options first. I regret choosing Traya and hope the company starts taking customer concerns, deliveries, and after-sales support seriously.
Response from developer
Hi! We’re glad to know that you connected with our team regarding your concerns and that the issue was addressed. We hope the explanation provided has helped resolve your concerns and provided the clarity you needed. If you need any further assistance, please feel free to reach out to us. We’ll be happy to help!
Care full
I recently ordered Traya and received six products. On the very first day of using them, after washing my hair with the shampoo, my hair became extremely dry, and I also experienced a burning sensation around my eyes.
When I asked my hair coach about it, I received a different response from what I had been told earlier. Initially, I was told that my hair would remain smooth and that I shouldn’t worry. I was also informed that if any product didn’t suit me, it could be changed. However, later I was told that opened products could not be returned or exchanged.
In my experience, I felt that app-based guidance may not always be able to fully understand or address a customer’s concerns in the same way as an in-person consultation. I personally feel that an in-person consultation allows a qualified dermatologist or hair specialist to examine the hair and scalp directly.
So, if you’re thinking about using Traya, my personal suggestion is to consider consulting a qualified dermatologist or hair specialist in person before choosing a hair treatment. This is simply what I would personally prefer based on my experience.
I’m not saying that Traya doesn’t work. It may work well for many people. However, based on my experience, I found their customer service disappointing, and I personally prefer an in-person consultation rather than relying only on an app for hair treatment.
This is only my personal experience and opinion, and others may have a different experience.
Response from developer
We're truly sorry to hear about your experience and apologise for the confusion and inconvenience caused. We understand your concerns regarding the product, guidance, and support. Your feedback is important to us. Please write to us at customercare@traya.health with your registered details. We'll arrange a doctor consultation to review your concerns, guide you on the reaction, and do our best to resolve the issues you've faced.
Zero result,poor customer experience and dishonour money back policy
I had a very disappointing experience with Traya.
I used their hair treatment for 5 months exactly as instructed, but I did not see any noticeable hair regrowth. On top of that, I experienced digestive issues, and my gut health worsened while taking their medications.
The biggest disappointment, however, is their Money Back Guarantee. I was informed by one of their doctors that I was eligible for the refund, but when I contacted the customer support team, they kept delaying the process instead of honoring the promise. Rather than processing my refund, they repeatedly asked me to continue the treatment for another 3 months, then even longer.
This makes the money-back policy feel misleading. If customers are promised a refund after meeting the stated conditions, the company should honor that commitment instead of making excuses.
My experience with customer support was frustrating. I felt like my concerns were ignored, and I was given repeated delays instead of a resolution.
Based on my personal experience, I cannot recommend Traya. If you're considering this treatment because of the money-back guarantee, be cautious and make sure you understand exactly how the refund process works before spending your money.
Response from developer
Hi, we're concerned to hear about your experience. We'd like to review your case in detail, including your treatment journey and your Money Back Guarantee request. Please share your registered details at customercare@traya.health so our team can investigate your concerns and assist you further.
