NYSEG User Reviews

Customer Experience

Positive experience51.0% of reviews
Neutral4.1% of reviews
Negative experience44.9% of reviews

~ Based on 412 written reviews from the US App Store.

What users say

Is NYSEG Safe?

NYSEG appears safe based on user ratings. AppsHunter Safety Score for NYSEG is 89/100.

This assessment is based on 7,433 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.1% of ratings point to a safe experience
2.7% of ratings suggest some concerns
9.2% of ratings point to a risky experience

~ Based on 7,396 App Store ratings for NYSEG.

Is NYSEG Legit?

NYSEG appears to be a legitimate app. AppsHunter Legitimacy Score for NYSEG is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ripoff con artists

Sucks to pay a small fortune for energy and watch that money get wasted on a garbage app.

NYSEG Sucks and so does this app

You would think for what we are paying the app would be better. We’re certainly not paying for the technology capability.

Customer for 4 years

The app fails to save my basic account information, the aspect ratio does not fit my mobile device correctly and never has, and tries to pigeonhole you into auto-pay or budget billing, and that is just the app. The company as a whole has seasonal blackouts at my home and work, raises my rates and communities rates and fails to deliver its line upgrades in a timely manner.

Would move onto a different company if this wasn’t a monopoly.
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NYSEQ Sucks and Scammer.

NYSEQ is truly a company that sucks the life out of you. The bill is never consistent and the meters are never right. Living in an apartment and I’m paying a bill as if I was living in a mansion. Truly the a scam of the earth.

Easiest app yet!

This app is extremely user friendly, clear and concise direction that takes the aggravation out of getting any/account info online.

Great Customer Service

The customer service representative was professional,knowledgeable and listen to all my concerns with empathy.

Monopoly company

Love only being given the option to “recommend the app” or “maybe later” to a business that I despise but am forced to use because there are no alternatives in my area. I hate the company and the app, probably would have a better review if they didn’t out right overcharge people especially in winter months due to lazy employees not actually reading the meter. Don’t want a bad review? maybe give an option to just not be spammed with a review after paying a bill every single time..
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Easy app

Easy to maneuver

Sucks!

Nyseg is such a ripoff & takes advantage of no one else around to compete with. Spain can kiss my butt!

The Great Ripoff

Energy rates sky high.

Albany don’t care.

Money goes to the Spaniards. They own this scam.

The worst app I’m forced to use

The worst app I’m forced to use since paying by phone or website is even worse. Never saves my banking information, the card redirect constantly fails, and half the time it errors out just trying to log in. They overcharge for energy usage and clearly don’t invest it in a good app.

Garbage

This company destroys families.

APP Doesn’t work

App doesn’t work. Have reported many times. Get error msg EVERY TIME!!!

Can’t trust their billing

It’s impossible to trust or understand their billing.

Nyseg sucks

I mean yall already know

Great app - easy to navigate and use

Customer 52 years. Only gets better

App

Easy to use quick payment options

YOY same month usage increase of $74, delivery fees increase of over $1k (one month)

Please see title

Easy

Easiest way to pay your bill. However, there’s no tool to engage with NYSEG outside of reporting a gas leak. It’s almost impossible to communicate with this company outside of writing a letter and hoping for a response.

Pago tapido

Ok