Clunky App
The app does not work smoothly, particularly on my iPhone. It slightly better on the computer.
Vote RED
Let’s lower the price of electricity in New York State. Let’s turn New York from blue to RED. We will pay less electricity.
O&R bill pay
Easy to make payments and check your bills!
Nice App bills expensive
Coned shouldn’t be raising prices as they are a monopoly. No competition.
One happy customer
It’s funny how my review doesn’t post when I titled it thieves.
Auto bill pay
Signed up for auto bill pay and still getting termination notices. Reaching rep is harder than reaching the president.
O and R Auto Pay
Very easy to enroll in auto pay! Makes sure bills are paid!
Features don’t work correctly
I haven’t had access to real time usage in over six months. I have called and made complaint and nobody can give an answer to why. If you’re not going to allow people to have access to it you shouldn’t offer it.
Competition
How I wish there was a proper competitive market to help stop this price gouging
could be better
make payment choices easier and allow multiple accts to be remembered
So easy, so convenient
I love using the O&R app to make my payments! It’s super easy and it’s done in 1-2-3! Also, I REALLY appreciate the convenience of being able to login using face recognition and not have to try and remember usernames or passwords!
Garbage app
Horrible App doesn’t even work half the time. Maybe the abusive web master wants a new password every month. It just sucks.
Over charged
Hello, I received a bill this month saying that I owed $648 and we made two payments this month totaling $675 and it says I still owe $558 which is incorrect. we made every single payment in 2025 for $322 that was assessed for us so how can we still owe this much? When I made two payments this month and another payment $325 again so that is $1000. I paid this month alone to you. It still says my balance is $558. Don’t understand why we are being charged so much this month because it is not correct. Please look at my My Account account and let me know what is going on and why we are being charged so much money this month. When you made the assessment of $322 a month for the year 2025. Being raised to $372 a month for 2026. I just don’t understand why and how we can owe over $1000 for one month. Please help me thank you Denise Lavelle
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Ripoff
Prices too high, monopoly. Crooks
None
You and your company are a band if criminals crushing working people.
Kendley
Great app
Collection harassment
I’ve been paying my bills on time since 1988. I would prefer you never to send me disconnection notices because you’re threatening letters reflect a date not even do. I pay my bills the same way all the time if this is a rating for the app the app is fine but if thisharassment continues, I’ll have to take further action.
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Final term notice
Barely one week late and they’re sending me final termination notices, seems a bit extreme. Never late before!! But yet they just keep adding more random charges for stupid stuff. Billing charge? Really? I change to paperless to eliminate bills and they still charge for billing. Now you idiots start sending paper bills again for what reason?
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Rip off
Shouldn’t cost this much to heat a home .
Bunch of crooks .
Bunch of crooks .
Thieves
Biggest Thieves
